Symantec Proxy OverviewUNIXBusinessApplication

Symantec Proxy is the #3 ranked solution in top WAN Optimization tools and #16 ranked solution in top Web Security Gateways. PeerSpot users give Symantec Proxy an average rating of 6.2 out of 10. Symantec Proxy is most commonly compared to Forcepoint Secure Web Gateway: Symantec Proxy vs Forcepoint Secure Web Gateway. Symantec Proxy is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
Buyer's Guide

Download the WAN Optimization Buyer's Guide including reviews and more. Updated: November 2022

What is Symantec Proxy?

A Symantec secure web-filtering proxy empowers you to: Control web and cloud usage with fast app performance. Establish negative-day threat defenses. Implement multi-authentication realm support. Gain visibility into encrypted web traffic.

Symantec Proxy was previously known as Blue Coat Encrypted Traffic Management, ProxySG Appliance .

Symantec Proxy Customers

Jefferies

Symantec Proxy Video

Symantec Proxy Pricing Advice

What users are saying about Symantec Proxy pricing:
  • "Our cost was based on a three-year upfront CapEx contract."
  • "There is a license needed to use Symantec Proxy."
  • "There are no licensing fees required."
  • "It's expensive. Clients often go to other products."
  • "The price is too expensive compared with that of another solution."
  • "Licensing is based on a subscription."
  • Symantec Proxy Reviews

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    General Manager & founder at a engineering company with 11-50 employees
    Real User
    Top 10Leaderboard
    A complex deployment, no proper user reporting, and a proxy component that works
    Pros and Cons
    • "The Symantec antivirus suite and the proxy component are the most valuable feature."
    • "The initial setup is actually quite complex to install because our users don't have admin rights on the boxes and there's no remote install option by an administrator."

    What is our primary use case?

    The solution is a proxy for our users to get onto the internet, and it does actually work. It does block users if they don't have access to those URLs. It's just that it's a very cumbersome solution and there's no real authentication to the user before the user tries to get out onto the internet. So there are quite a few problems with WSS, hence our reason to switch over to something different.

    What is most valuable?

    The Symantec antivirus suite and the proxy component are the most valuable feature. That's probably why management decided to purchase the solution.

    What needs improvement?

    The solution can be improved by making the deployment much more user-friendly. The deployment methodologies really need to be looked at, and there needs to be authentication for the user so the user has to authenticate before they get onto the internet as such so we know and can track that this particular user is for example going to skynews.com or facebook.com or whatever that URL is. 

    For how long have I used the solution?

    I have been using the solution for two years.

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    What do I think about the stability of the solution?

    The solution is stable for the most part,  except sometimes the latency on some connections would go sky-high and nobody could ever figure out why. This forced people to reboot their machines in order to reset the network adapter.

    How was the initial setup?

    The initial setup is actually quite complex to install because our users don't have admin rights on the boxes and there's no remote install option by an administrator. Users have to come into the office to actually have this installed, which is a big cost to users in the form of petrol and time and money.

    The deployment took about six months.

    What about the implementation team?

    The implementation is mainly in-house with the help of our agents. The users have to bring their computers into our office so an agent can install the solution on their machine.

    What was our ROI?

    I don't believe there is a return on investment given that our three-year contract came to an end and we replaced that product.

    What's my experience with pricing, setup cost, and licensing?

    Our cost was based on a three-year upfront CapEx contract. I would rate the cost a six out of ten.

    Which other solutions did I evaluate?

    We had Symantec installed, and the vendor showed us that the WSS proxy was just a bolt-on and it would work as well. So we never really looked at any other products before we went to the proxy WSS service.

    What other advice do I have?

    I give the solution a four out of ten.

    We currently have around 5,000 users but we are in the process of migrating to a different solution.

    We require about eight people to maintain the solution including one project manager and one service delivery manager.

    I would not recommend this solution as it is quite clunky. It just doesn't work well.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Muhammad Salahuddin - PeerSpot reviewer
    Unit Head - Network and Security Solutions at FPM Solutions
    Real User
    Top 5Leaderboard
    Good URL filtering but is expensive and doesn't have good technical support services
    Pros and Cons
    • "The product is very good, and the URL filtering database is great."
    • "The deployment is quite difficult."

    What is our primary use case?

    What we did is we replaced the TMG from Blue Coat, and we deployed the cloud solution to have URL filtering through cloud. When a user starts to work from home, they shift towards the cloud. Whenever they come to the office, they use the Proxy, on-prem solution. It's to secure their users and restrict them within the company policies to ensure they use specific websites or URL categories.

    What is most valuable?

    The product is very good, and the URL filtering database is great. 

    Their implementation has many options. They allow for granular control. You can make web policies and URL filtering policies. 

    It is stable and reliable. 

    The solution can scale. 

    What needs improvement?

    The deployment is quite difficult.

    Their support is not as per the standard, and that makes it quite difficult to deploy the product. It needs very high expertise to deploy the product line.

    They're not addressing issues in a timely manner. They seem to be continuously backsliding.

    It is an expensive product.

    For how long have I used the solution?

    I've been working with the solution for five or six years.

    What do I think about the stability of the solution?

    The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. 

    What do I think about the scalability of the solution?

    It is scalable. It's a good product line. That said, they have some issues, some limitations, and some areas of improvement. 

    How are customer service and support?

    Technical support is not helpful and not responsive. We were very unhappy with the level of attention we received. 

    The engineers are not well qualified or well trained. Their response time is not good. They also just aren't accurate enough in their advice. 

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The deployment is very difficult and it's hard to get effective help to guide you. It's not a simple process. We struggled. 

    What's my experience with pricing, setup cost, and licensing?

    The cost is too high. It was expensive. They charge a lot of money yet don't give highly productive features.

    What other advice do I have?

    Symantec acquired Blue Coat, and then Broadcom acquired Symantec, so it's now the product of Broadcom.

    I've used both cloud and on-premises deployments. 

    We're using an older version, deployed three years back or five years back. People are not deploying or purchasing the product right now. There are so many reasons. One of them is it's quite difficult to deploy. The support is also not good, and the cost is too high.

    I don't recommend the product to anyone. Now that we have a next-generation firewall, there are no more requirements for Proxy solutions. Since the next-generation firewall has the same URL filtering, and advanced URL filtering capacity, they have more features than this solution offers. 

    I'd rate the solution four out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Buyer's Guide
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    November 2022
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    Vinit_Shah - PeerSpot reviewer
    Senior Technology Consultant at Malomatia
    Consultant
    Top 10
    Simple setup, but lacking support and stability
    Pros and Cons
    • "The initial setup of Symantec Proxy is easy."
    • "Prior to the Broadcom purchase, every appliance was application based, but now they have one ISG device and on top of it multiple applications are running. It has a single point of failure. If your device goes down, all of the applications would be down."

    What is our primary use case?

    We are using Symantec Proxy for outbound traffic URL filtering, and antivirus scanning of whatever package is going through the proxy system. It's fulfilling all our requirements.

    What needs improvement?

    Prior to the Broadcom purchase, every appliance was application based, but now they have one ISG device and on top of it multiple applications are running. It has a single point of failure. If your device goes down, all of the applications would be down.

    For how long have I used the solution?

    I have been using Symantec Proxy for approximately four years.

    What do I think about the stability of the solution?

    We ordered a new Symantec Proxy device and it had hardware failures. The second device we received had a similar issue. The stability could improve.

    What do I think about the scalability of the solution?

    We have approximately 500 users using Symantec Proxy in our organization.

    How are customer service and support?

    Symantec was purchased by Broadcom and since this has happened the support has not been good. They do not find the solutions to our issues quickly. We had a small problem and it took them two months to receive a response. The support used to be good.

    I rate the support from Symantec Proxy a two out of five.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup of Symantec Proxy is easy.  The time it took for the full deployment with configuration was approximately five days. Good planning is needed to keep the deployment time down.

    What's my experience with pricing, setup cost, and licensing?

    There is a license needed to use Symantec Proxy.

    Which other solutions did I evaluate?

    I have evaluated other solutions, such as Zscaler, and I have not seen much difference in Symantec Proxy compared to other solutions' features. Zscaler is a better option.

    What other advice do I have?

    I would advise others there are better options compared to Symantec Proxy, such as Zscaler. It has better stability and similar features. I would recommend Zscaler when considering the cost-to-benefit analysis.

    I rate Symantec Proxy a six out of ten.

    I made my rating based mainly on the support team not currently being good and there is a single failure point being the device.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Security Product Manager at a tech services company with 201-500 employees
    Real User
    Top 5Leaderboard
    Market leaders with good URL policies that provide effective protection
    Pros and Cons
    • "The most valuable features of this solution are the URL database, malicious URLs, policies, and policy creation."
    • "Support response time and case resolution could be improved."

    What is our primary use case?

    We use Symantec Proxy to provide users with internet access, to allow the service to receive updates from the internet, and to block malicious websites.

    What is most valuable?

    The most valuable features of this solution are the URL database, malicious URLs, policies, and policy creation.

    Symantec is a leader in the Proxy market, they are good.

    What needs improvement?

    Support response time and case resolution could be improved.

    For how long have I used the solution?

    With one of my previous employers, I used to deploy the Symantec Proxy. I have been dealing with Symantec Proxy for one year.

    What do I think about the stability of the solution?

    Symantec Proxy is a stable solution.

    What do I think about the scalability of the solution?

    Symantec Proxy is a scalable solution.

    We have 10,000 users.

    How are customer service and support?

    Support could be more responsive and efficient in resolving cases.

    Technical support could be faster, and they should be able to solve their problems.

    Which solution did I use previously and why did I switch?

    We used Endpoint security, email security, and network security in the previous year. I also use Forcepoint Email Gateway.

    How was the initial setup?

    Installation is not an easy task, based on my previous experience, but we worked with experts to resolve the issues.

    With regard to the time it took to resolve issues, for example, we had issues that were not resolved that took about two months to resolve.

    We have a team of two or three engineers to maintain this solution.

    What's my experience with pricing, setup cost, and licensing?

    There are no licensing fees required.

    What other advice do I have?

    It's one of the leaders in the market, I would recommend this solution to others who are interested in using it.

    I would rate Symantec Proxy a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Samer Hamadeh - PeerSpot reviewer
    Senior Information Security Engineer at SOCIALEYEZ
    Real User
    Top 5
    Stable, with good caching for better performance and web isolation
    Pros and Cons
    • "The most valuable feature is the caching."
    • "There are performance issues with all of the proxies."

    What is our primary use case?

    We are resellers and we implement this solution for our clients.

    What is most valuable?

    The most valuable feature is the caching. It's very important for the performance and the web isolation.

    What needs improvement?

    There are performance issues with all of the proxies. In the middle of the project, it will cause some delay. It will disconnect the internet connection. Many clients have complained about it.

    For how long have I used the solution?

    We are usually using the latest version. When on-site, we always update to the latest version.

    What do I think about the stability of the solution?

    It's a stable solution. It's better than the others.

    What do I think about the scalability of the solution?

    It's not easy to scale this solution. You need to change the model if you want to scale unless you are using the cloud. Everything in the cloud is easy.

    It is difficult to scale an on-premises deployment because you need to change the device.

    How was the initial setup?

    The initial setup is not easy, you need experience. It's not like other products that are straightforward, this one has an advanced population.

    It can take three to four days to deploy, but it depends on the site and the customer's requirements.

    What's my experience with pricing, setup cost, and licensing?

    It's expensive. Clients often go to other products.

    What other advice do I have?

    For the future, when sizing, do it for the next five years if it is on-premises so that you won't have to change the device.

    You will also need the redundancy backup device, this is very important.

    It's a good product.

    I would rate Symantec Proxy an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Pedro Chidumo - PeerSpot reviewer
    Systems Administrator at a financial services firm with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    Is easy to use, stable, and scalable, and does not require a huge team for deployment

    What is our primary use case?

    We use it for browsing and for updates to our system. We use it for remote access and for meetings as well now.

    What is most valuable?

    It is easy to use, and it is stable and scalable. You don't need a large team for deployment and maintenance.

    What needs improvement?

    The user interface could be improved, and the price could be lower as well.

    For how long have I used the solution?

    I've been using it for a month.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    I think Symantec Proxy is scalable. We currently have 600 users.

    How was the initial setup?

    The installation was straightforward; it was easy, and we had no problems. We had to configure some rules, so it took about a week. We needed two administrative staff for the deployment.

    What's my experience with pricing, setup cost, and licensing?

    The price is too expensive compared with that of another solution. We have a three-year licence.

    What other advice do I have?

    It is easy to use, and I would rate Symantec Proxy at nine on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior System Administrator at a computer software company with 1,001-5,000 employees
    Reseller
    Top 10
    Stable, and scales to our requirements

    What is our primary use case?

    We are resellers and we provide solutions to our customers.

    We use Symantec Proxy for a forward proxy.

    What needs improvement?

    The technical support should be improved.

    For how long have I used the solution?

    We have been using Symantec Proxy for one year.

    The version we are using is SG200.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    We are a small enterprise and haven't had to option to scale. We didn't have any requirements to scale. We have 1,000 users in our organization.

    We operate around the clock, in shifts.

    How are customer service and technical support?

    Technical support is an area that requires some improvement. I would rate them a four out of ten.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is based on a subscription.

    Currently, we have a subscription for three years.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I am still new to this solution, and learning, for now, I would rate Symantec Proxy an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Cyber Security Engineer at a comms service provider with 51-200 employees
    Real User
    Documentation and stability needs improvement, but scales well

    What is our primary use case?

    We are an integrator and we have configured Symantec Proxy to be used in a bank as a proxy.

    What needs improvement?

    The solution could improve by having better documentation.

    For how long have I used the solution?

    I have been using this solution for approximately four months.

    What do I think about the stability of the solution?

    The stability of the solution could improve.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and technical support?

    We contacted customer support when we had issues and their resolution was for us to check the settings over and over. This was not helpful and did not resolve the issues we were facing. The technical support could improve, we did not receive the help we needed.

    How was the initial setup?

    The initial installation was not difficult. However, there are many issues with the solution.

    What other advice do I have?

    My experience was horrible using this solution. I would not advise anyone to use it, there are a lot of improvements needed.

    I rate Symantec Proxy a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free WAN Optimization Report and find out what your peers are saying about Broadcom, F5, Allot, and more!
    Updated: November 2022
    Buyer's Guide
    Download our free WAN Optimization Report and find out what your peers are saying about Broadcom, F5, Allot, and more!