Symantec Endpoint Protection Mobile Pros

WO
Information Technology System Administrator at Impres Technology Solutions
One of the features I found very nice in Symantec Endpoint Protection Mobile is that it's good at scanning and fixing issues on its own. The solution is very good at finding a lot of applications and notifying you about systems that have issues. Symantec Endpoint Protection Mobile can run headless without having to report back which I found very nice about it. I also like that the solution would create alerts when a certain amount of time lapsed for systems, and it would recommend going through and scanning the systems. As an actual endpoint protection product, Symantec Endpoint Protection Mobile is good.
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Symantec Endpoint Protection Mobile Cons

WO
Information Technology System Administrator at Impres Technology Solutions
For a lot of the issues my team experienced from Symantec Endpoint Protection Mobile, Symantec said that getting the issues resolved would mean going through the partner that sold the product and creating an incident report to get the team to work on the actual company environment. A lot of the problems my team has been having from Symantec Endpoint Protection Mobile were associated with Outlook for endpoint users who were being locked out of the Outlook application. Another area for improvement in Symantec Endpoint Protection Mobile is its central web hub, where you're supposed to be able to update all of the endpoints because it wasn't reaching the endpoints. For example, even if the central web hub was able to see the endpoints and do the required scans, whenever you'd go to do a policy change, the policy change wouldn't propagate down to the endpoints. The central web hub allows you to monitor all of your endpoints and allows you to choose actions you'd want to do to each of the endpoints such as pushing down on updates or scanning the system. The problem my team usually gets is that majority of the time, whenever my team would do policy updates, the updates won't propagate down to the users, so it was very inconsistent. Needing to manually go through and scan systems is also an area for improvement in Symantec Endpoint Protection Mobile. Currently, there's no way to automate its scanning process. A lot of the other issues started appearing in Symantec Endpoint Protection Mobile during situations when people wanted to customize different applications. Symantec doesn't like people doing a lot of customizations. For example, the main problem in my company is users losing access to Outlook, but then my team discovered that there was a specific policy set that you could disable, and it would fix a lot of the Outlook issues. However, when you'd go to change that policy set and attach that to a user to overwrite policies on the user side, it just wouldn't do anything for that user. It wouldn't even show that the policy was updated, so this is what needs to be improved in Symantec Endpoint Protection Mobile.
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