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BCOng
Corporate IT Infrastructure Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
Improves security awareness and security posture and blocks known threats immediately
Pros and Cons
  • "The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
  • "The visibility for the weaknesses in the system and unauthorized access can be improved."

What is our primary use case?

We use it for detecting any kind of breach or intrusion. It is not enabled for everyone because we have our own antivirus.

How has it helped my organization?

It has helped us in improving our security posture. It detects any kind of attack or abnormal behavior in accessing the system and sends an alert to the administrator who can check, understand, and review on time to ensure that all activities are legit.

It blocks all known threats immediately and sends alerts to follow up. It is not used on all devices. On the devices on which it is being used, it has improved the security by 80%.

It has improved our security awareness. It helped us in understanding the weaknesses in our configuration that needed to be fixed to avoid any kind of breach. It has increased our security level and mitigated the risk of being compromised.

What is most valuable?

The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time.

What needs improvement?

The visibility for the weaknesses in the system and unauthorized access can be improved.

Its price should be improved. Its cost is a major concern for us.

For how long have I used the solution?

We started using it in 2019.

What do I think about the stability of the solution?

Its stability is good.

What do I think about the scalability of the solution?

Its scalability is good. It is able to leverage more and more functions, which is essential because cybersecurity threats are increasing nowadays.

Initially, we had only 10 users, and currently, most of the users are switching to another platform. We only have one user, and only the system administrator is managing it.

How are customer service and technical support?

I didn't need any tech support because the documentation and the procedures are simple and easy to understand.

Which solution did I use previously and why did I switch?

We have Symantec Endpoint Protection, and we also use Sophos. We are using Defender only on our Azure system because it is a suitable tool for the Microsoft environment.

How was the initial setup?

Its initial setup is straightforward. Because it is cloud-based, when we assign the license for Office 365, it can be automatically deployed from the console. Because the number was small, we manually installed it on each device one by one. Its deployment requires minimal staff. Depending on the connectivity, it can take about 30 minutes for each device.

What was our ROI?

We have not seen an ROI yet.

What's my experience with pricing, setup cost, and licensing?

Defender is a little bit more expensive as compared to others. We are in the manufacturing environment. So, we don't have a high budget for all of our endpoint devices. Its cost is a major concern for us.

What other advice do I have?

It is a good product, but its price is the most critical point for consideration. In terms of technology and capability, I would rate Microsoft Defender an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Administrator at GES
Real User
Top 10
Good pricing, an easy installation process and excellent technical support
Pros and Cons
  • "The pricing, if compared to other products, is cheap."
  • "The management of the solution isn't as clear as it could be. They could adjust that to make it a better product."

What is our primary use case?

We primarily use the solution for scanning files and emails and things of that nature.

What is most valuable?

The technical support has been really great. All of it, including technical support, desktop management, etc., has been excellent. We've found it very convenient and easy to use.

The installation and deployment of the solution is very good.

The pricing, if compared to other products, is cheap.

What needs improvement?

Everything about the solution is pretty good. I don't think I can find fault in it. 

The management of the solution isn't as clear as it could be. They could adjust that to make it a better product.

For how long have I used the solution?

We've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is very stable. We've never had any issues.

What do I think about the scalability of the solution?

The solution is very scalable. Organizations can scale up without any problem. We have almost 200 people using it within our organization.

How are customer service and technical support?

We've been in touch with the technical support team in Isreal. They are very good and work very fast. From the minute I open a case, they're getting back to me within the hour. We're very satisfied with the level of support they provide.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is pretty straightforward. We didn't face any issues. You only need three people to handle deployment and maintenance. We used professionals such as engineers and integrators to assist with the tasks.

What about the implementation team?

We deployed the solution with the help of ESET support in Isreal.

What's my experience with pricing, setup cost, and licensing?

I don't recall what our licensing costs are for this solution.

Which other solutions did I evaluate?

We were looking into Symantec and Fortinet FortiSandbox. We received some quotes on the products.

What other advice do I have?

We use the solution every day. Often, for reports, if anything is detected, we check it out. We're logging into the system at least once a day.

I support the product and I would recommend the solution.

I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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