Service and Support
SonicWall TZ’s customer service experiences vary, with some mentioning long wait times. Technical support is frequently praised for being knowledgeable and helpful, although some report issues with language barriers and delayed responses. Their technical support team addresses problems efficiently and provides assistance through remote sessions, although not all users find the support effective. Many rate tech support highly, while others suggest it could be improved, highlighting inconsistencies in experience.
Deployment
SonicWall TZ's initial setup is generally straightforward, frequently aided by wizards that simplify the process. While some setups might require adjustments or present complexities, they are often manageable. Installation times vary based on the scope and complexity, ranging from minutes to a few hours. Some configurations necessitate more expertise, especially for advanced setups. Most users find it easy to implement, often requiring minimal personnel for deployment and maintenance.
Scalability
SonicWall TZ is suitable for small to medium environments, offering flexibility in scaling if deployment uses the right model. Users appreciate its modular design, allowing component upgrades without full replacement. For many, scalability aligns with needs but concerns arise with large-scale operations requiring bandwidth beyond SonicWall TZ limitations. Effective when using features appropriately, it manages various user counts but may not support more extensive network demands optimally. Budget and proper sizing are crucial factors.
Stability
SonicWall TZ is praised for its robustness, with many users highlighting its excellent stability. While some encounter occasional issues, particularly with heavy operation, most users report it as highly dependable with minimal disruptions. VPN slowness and glitches are noted by a few, yet many find the platform reliable and effective. Though updates sometimes cause temporary setbacks, the consensus points to SonicWall TZ being reliable and stable, achieving high satisfaction ratings for uptime and performance.