SAP Identity Management Reviews

Vendor: SAP

3.9 out of 5

14 reviews
92% willing to recommend

What is SAP Identity Management?

Reduce risk and centrally manage user access across your enterprise – with SAP Identity Management. The software integrates with your business processes to provide robust data and application security. Keep your operations running smoothly – and boost productivity by providing role-based user access, self-service password reset, approval workflows, and more.

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SAP Identity Management is the #6 ranked solution in top User Provisioning Software and #14 ranked solution in top Identity Management (IM) solutions. PeerSpot users give SAP Identity Management an average rating of 7.8 out of 10. SAP Identity Management is most commonly compared to Microsoft Entra ID: SAP Identity Management vs Microsoft Entra ID. SAP Identity Management is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 13% of all views.

Buyer's Guide

SAP Identity Management

June 2025

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Featured SAP Identity Management reviews

Kiril Petkov

CEO at a energy/utilities company with 201-500 employees

I'm not so happy about the features provided by SAP Identity Management, but I'm not sure where the problem lies, if it's a product issue, an issue with its deployment, or both. I find SAP Identity Management complicated to use. Maintaining it is also complex. The solution is integrated with only two core systems, so it's not compatible with all applications in terms of providing single sign-on, which makes no sense to me, so this is another area for improvement in SAP Identity Management. Still, the issue could be with the supplier my company is working with, as that supplier provides consultancy and deployment services. It's a popular, experienced, and well-ranked supplier in the local market. However, it's still not guaranteed that the business requirements have been understood correctly and that the deployment was done properly. What I'd like to see in SAP Identity Management in its next release is a more innovative way to use it for handling all access rights rather than having to use different products.

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Imran Rafi

SAP HXM & Integration consultant at Kaar Technologies

I believe it is widely used by all our clients. They usually have three or four applications, and it's not advisable to use separate physical logins for each authentication. That's why they prefer a cloud application, where they can find a unified login for all applications. The solution is scalable, and we can handle multiple users and customers. We can accommodate different authentication requirements for various groups of employees. It's a flexible solution that can be tailored according to specific needs.

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Jwalant Dalal

Lead Consultant at Wipro

What needs improvement in SAP Identity Management is its compatibility with third-party applications. We'd like to get connectors or plugin settings to make it easier to manage other applications, whether SAP or non SAP applications. As SAP Identity Management is not compatible with non SAP applications, some of the clients are looking for other IDM applications such as SalePoint and Saviynt. This is an issue we've observed in the solution. What we'd like to see in the next release of SAP Identity Management is a compliance feature, so we won't need to work with multiple products. If one product would be sufficient for all requirements, including compliance, it would be easier for us.

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SAP Identity Management mindshare

Product category:

As of July 2025, the mindshare of SAP Identity Management in the Identity Management (IM) category stands at 2.5%, down from 3.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Identity Management (IM)

PeerResearch reports based on SAP Identity Management reviews

Type	Title	Date
Category	Identity Management (IM)	Jul 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 15, 2025	Download
Comparison	SAP Identity Management vs SailPoint Identity Security Cloud	Jul 15, 2025	Download
Comparison	SAP Identity Management vs Microsoft Entra ID	Jul 15, 2025	Download
Comparison	SAP Identity Management vs One Identity Manager	Jul 15, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Entra ID	4.3	12.5%	95%	234 interviews Add to research
SailPoint Identity Security Cloud	4.1	19.9%	96%	71 interviews Add to research

Valuable Features

SAP Identity Management offers powerful integration with SAP applications and numerous modules, streamlines user provisioning, and automates processes. It enhances user access management and role assignment. Organizations appreciate its customizable features, flexibility, process transparency, and time-saving capabilities. The system's ability to connect with different applications, including non-SAP ones, its ease of configuration, user experience, and analytics integration significantly boost productivity and security while simplifying administrative tasks.

"The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access by assigning and revoking roles."
"The setup process is straightforward."
"What I like about SAP Identity Management is that it's stable for experienced users and suitable for access management, not just for SAP accounts, but for Active Directory, including file sharing and process sharing."

Room for Improvement

SAP Identity Management requires enhancement in UI customization and modernization. Its compatibility with third-party applications is limited, necessitating better connectors for seamless integration. Maintaining business roles and handling processes prove to be cumbersome. There is a need for improved risk analysis and user engagement in implementation. Performance issues affect administration efficiency. Support infrastructure, including language accessibility and documentation, needs attention, particularly in regions like Brazil, where English poses a challenge for many customers.

"For SAP support in Brazil, everything is in English, which poses a difficulty for many customers."
"I have encountered issues with the host authentication feature."
"The pricing could be better."

Pricing

Enterprise evaluations of SAP Identity Management pricing reveal diverse perspectives. Users often lack direct insight into licensing and setup costs, as these are managed by different departments. Some find pricing unaligned with business needs, considering it expensive. Licensing costs vary based on requirements and deployment size, with detailed pricing available upon request. One user rates the pricing as four out of ten, indicating room for improvement in cost-efficiency.

"I rate the solution's pricing a four out of ten."
"The licensing cost varies depending on the specific requirements and deployment size."
"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

Popular Use Cases

SAP Identity Management is primarily used for managing user access and automating processes within the SAP landscape. Organizations utilize it for provisioning tasks, single sign-on, user lifecycle management, and authorizations for new users. It helps in integrating various SAP applications, resetting passwords, and handling access rights for thousands of employees. Microsoft authentication is an alternative for securing applications, and it supports automation through workflows, ensuring efficient identity, security, and role management.

Service and Support

SAP Identity Management's customer service possesses strong expertise, though response times can vary. Users find support knowledgeable and friendly, with developers handling second-level tickets. Interaction with technical support is generally positive, but initial delays can occur before reaching a helpful developer. Forums may be more efficient for some. Despite some variability, many rate the support highly, acknowledging its competence and friendliness.

Deployment

Initial setup for SAP Identity Management varies in complexity. Some users find it straightforward, especially when using standard functionalities, while customization adds difficulty. Knowledge gaps, especially in SAP, pose challenges, though available documentation and support help. Timeframes differ, from months to over a year, based on company-specific requirements, identity structure complexity, and customization needs. Users undertake extensive analysis and customization, aided by technical support, documentation, and training, to streamline identity management processes.

Scalability

SAP Identity Management's scalability depends on database maintenance. While some experience no issues, others find it not easily scalable. Users appreciate its scalability, rating it highly for accommodating multiple users and authentication needs across applications. It's considered flexible, adaptable to specific requirements, but roles could be optimized to reduce complexity. Clients prefer it for unified logins, allowing growth without separate logins for each service.

Stability

SAP Identity Management stability varies based on user experience and version. Some report issues with dispatcher stability, UI, ACLs, and performance in earlier versions, while others mention no problems in production. Version SP-8 was noted as unstable, though SP-10 still faces challenges. Customizations can affect stability, but many find the system stable and reliable. User experience improves when left untouched after reaching optimal operation, leading to positive ratings for efficiency and reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP Identity Management Buyer's Guide for additional reliable information.