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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

The ability to store information related to promotional campaigns is highly valuable.
The reporting functionality helps make more informed business decisions.
The CRM system efficiently tracks and records customer buying behavior and sales journeys.
Salesforce provides good customization, including features like email and WhatsApp campaigns.
The platform offers stable, scalable opportunity management alongside effective analytics reporting.

CONS

Salesforce's analytics and reporting capabilities are lacking, requiring better insights and dashboards.
Lack of seamless integration with third-party systems and social media platforms is a significant concern.
Salesforce's complexity necessitates advanced user knowledge, making it challenging for new users.
The integration with Oracle ERP system is unreliable, causing operational inefficiencies.
Salesforce's customer support and ticketing system have been problematic, leading to issues in managing incidents.
 

Salesforce Pros review quotes

Bruno_Silva - PeerSpot reviewer
Feb 21, 2024
One of the most impactful Salesforce features for business efficiency currently is its ability to ensure customer risk assessment throughout the sales process.
reviewer1784448 - PeerSpot reviewer
Feb 14, 2024
It is a stable solution...It is a scalable solution.
SusmitBhattacharya - PeerSpot reviewer
Jun 20, 2024
It's mainly about the technology and how you identify objects in third-party systems. That's unique, and not many platforms have it.
Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
reviewer2273187 - PeerSpot reviewer
Sep 11, 2023
The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns.
Kiran Singh - PeerSpot reviewer
Dec 5, 2023
The most valuable feature of the solution is the user interface, which is very simple to use.
Marco Annoni - PeerSpot reviewer
Jan 24, 2024
The reporting parts and knowledge capabilities of Salesforce have helped us make more informed business decisions. Because when we have a clear picture of the current activity, we can have a better view of the project. Today, everything is going fast. So, if we have a system that helps us collect information quickly, it's a big value for employees.
reviewer2700399 - PeerSpot reviewer
Jun 12, 2025
The user experience in Salesforce is easy to use, and the backend is easy to understand, especially the data structure.
Edgar Mauricio Rodriguez Romero - PeerSpot reviewer
Jan 18, 2024
The most valuable feature for me in Salesforce is the reporting functionality.
Oyeyemi Saheed - PeerSpot reviewer
Oct 11, 2023
This automation has been incredibly beneficial, reducing our workload and time spent.
Chandan-Kumar - PeerSpot reviewer
Nov 11, 2024
The parameters or the different fields needed are quite good and easy for the customers to understand.
 

Salesforce Cons review quotes

Bruno_Silva - PeerSpot reviewer
Feb 21, 2024
There's potential for further improvements to enhance the complexity of processes, especially for B2B evaluations and detailed negotiations.
reviewer1784448 - PeerSpot reviewer
Feb 14, 2024
The product's onboarding process is a bit complex since Salesforce provides detailed or in-depth reports, so it may take some time for users to learn to use it.
SusmitBhattacharya - PeerSpot reviewer
Jun 20, 2024
Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP.
Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
reviewer2273187 - PeerSpot reviewer
Sep 11, 2023
The part related to analytics within Salesforce is not very user-friendly.
Kiran Singh - PeerSpot reviewer
Dec 5, 2023
I would say the areas of concern in the product that require improvement revolve around its integration capabilities with third-party systems.
Marco Annoni - PeerSpot reviewer
Jan 24, 2024
In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve.
reviewer2700399 - PeerSpot reviewer
Jun 12, 2025
The initial setup of Salesforce was quite challenging for us. It initially took less than a year to deploy Salesforce, but it stretched to two years because of timeline delays.
Edgar Mauricio Rodriguez Romero - PeerSpot reviewer
Jan 18, 2024
Improvements to the mobile application for a more user-friendly and responsive experience would be a great addition in future releases.
Oyeyemi Saheed - PeerSpot reviewer
Oct 11, 2023
There have been occasional issues with multiple tickets being generated for the same incident.
Chandan-Kumar - PeerSpot reviewer
Nov 11, 2024
More understanding from the business standpoint will help Salesforce.