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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Salesforce's ability to track and record customer buying behavior enhances the ability to upsell and manage the entire sales journey.
Salesforce's flexible and scalable platform allows teams to manage sales pipelines and opportunities efficiently, providing visibility at various sales stages
The customizable dashboards with real-time updates enable better decision-making and work management across departments.
Salesforce significantly improves business efficiency through customer risk assessment throughout the sales process.
Salesforce's reporting functionalities and analytics enhance informed business decisions and strategic planning.

CONS

Salesforce requires improvements in its analytics and reporting capabilities.
Integrations with third-party systems and platforms need enhancement.
Pricing is considered an area of concern and could be improved.
Salesforce has challenges with ticket generation and multiple ticket issues.
The onboarding process is complex and can be difficult for new users.
 

Salesforce Pros review quotes

Bruno da Silva - PeerSpot reviewer
Feb 21, 2024
One of the most impactful Salesforce features for business efficiency currently is its ability to ensure customer risk assessment throughout the sales process.
Sara Shapiro - PeerSpot reviewer
Oct 19, 2025
Salesforce has positively impacted our organization by allowing us to work collaboratively with other departments in order to keep track of programs so that when a salesperson closes a deal, everything that the delivery manager needs is automatically populated, which then can be linked with our internal campaigns for data management, and within all that, we can keep track of progress linked to the customer sources as well.
reviewer1784448 - PeerSpot reviewer
Feb 14, 2024
It is a stable solution...It is a scalable solution.
Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
SusmitBhattacharya - PeerSpot reviewer
Jun 20, 2024
It's mainly about the technology and how you identify objects in third-party systems. That's unique, and not many platforms have it.
reviewer2273187 - PeerSpot reviewer
Sep 11, 2023
The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns.
CY
Oct 19, 2025
The customizable dashboards and real-time updates that keep my work consolidated stand out as the best features Salesforce offers.
Kiran Singh - PeerSpot reviewer
Dec 5, 2023
The most valuable feature of the solution is the user interface, which is very simple to use.
Marco Annoni - PeerSpot reviewer
Jan 24, 2024
The reporting parts and knowledge capabilities of Salesforce have helped us make more informed business decisions. Because when we have a clear picture of the current activity, we can have a better view of the project. Today, everything is going fast. So, if we have a system that helps us collect information quickly, it's a big value for employees.
reviewer2700399 - PeerSpot reviewer
Jun 12, 2025
The user experience in Salesforce is easy to use, and the backend is easy to understand, especially the data structure.
JG Lee - PeerSpot reviewer
Sep 23, 2025
The customer management and opportunity management features are particularly valuable.
 

Salesforce Cons review quotes

Bruno da Silva - PeerSpot reviewer
Feb 21, 2024
There's potential for further improvements to enhance the complexity of processes, especially for B2B evaluations and detailed negotiations.
Sara Shapiro - PeerSpot reviewer
Oct 19, 2025
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program.
reviewer1784448 - PeerSpot reviewer
Feb 14, 2024
The product's onboarding process is a bit complex since Salesforce provides detailed or in-depth reports, so it may take some time for users to learn to use it.
Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
SusmitBhattacharya - PeerSpot reviewer
Jun 20, 2024
Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP.
reviewer2273187 - PeerSpot reviewer
Sep 11, 2023
The part related to analytics within Salesforce is not very user-friendly.
CY
Oct 19, 2025
I think sometimes it's just cosmetic features that can be improved, including the way information is displayed and speeding up navigation, but on the whole, I think Salesforce is a great user-friendly software.
Kiran Singh - PeerSpot reviewer
Dec 5, 2023
I would say the areas of concern in the product that require improvement revolve around its integration capabilities with third-party systems.
Marco Annoni - PeerSpot reviewer
Jan 24, 2024
In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve.
reviewer2700399 - PeerSpot reviewer
Jun 12, 2025
The initial setup of Salesforce was quite challenging for us. It initially took less than a year to deploy Salesforce, but it stretched to two years because of timeline delays.
JG Lee - PeerSpot reviewer
Sep 23, 2025
The system is not particularly easy to use, but there are no alternatives available to me.