IT Central Station is now PeerSpot: Here's why

Ramco HCM OverviewUNIXBusinessApplication

Ramco HCM is #2 ranked solution in best Applicant Tracking Systems, #6 ranked solution in top Cloud HCM tools, #9 ranked solution in top Benefits Administration tools, and #11 ranked solution in top Talent Management tools. PeerSpot users give Ramco HCM an average rating of 8 out of 10. Ramco HCM is most commonly compared to Oracle HCM Cloud: Ramco HCM vs Oracle HCM Cloud. Ramco HCM is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 36% of all views.
Ramco HCM Buyer's Guide

Download the Ramco HCM Buyer's Guide including reviews and more. Updated: June 2022

What is Ramco HCM?

Ramco HR & Global Payroll is a complete and refreshingly simple cloud HR software covering HR needs from hire to retire. It offers Core HR, Time and Attendance, Global Payroll (across 45+ countries), Talent Management, Recruitment, Planning & Analytics. Ramco HCM empowers through innovative tech like bots, Zero UI, mobility, in-memory payroll, enabling Digital HR.

Ramco HCM’s unique offerings encompasses but not limited to

  • Unified HR platform with Global Payroll

    • Use of Chat-bots

    • Rapid Deployment capabilities

    • EmpSense - an app to capture employee mood in real-time

    • Talent Tagging - helps managers tag skill-sets to employees for identifying right employee for a project

    • SMS based Employee Self Service ESS - allows users to apply leave, raise queries,via a text message

    Ramco HR & Global Payroll is scalable and can be deployed on cloud or on-premise. It integrates with most of the existing ERP, Financial business applications. It caters to medium and large enterprises- 500+ to 100000+ employees. For more details, please visit http://bit.ly/2cIqeCq.

    Ramco is a fast growing cloud enterprise software player across HR and Global Payroll, ERP, Asset Management, Logistics and Aviation MRO. Trusted over 500+ multinationals, Ramco has been recognized by Nelson Hall, Everest Group, CIO Honour, Human Resources Group & CIO Choice


Trusted over 400+ multinationals across 35+ countries, Ramco HCM has been globally recognized by Nelson Hall, Everest Group, CIO Honour, Human Resources Group & CIO Choice.

Click here for more information or write to us at contact@ramco.com.

Ramco HCM Customers

Lifestyle, Bata, Dabur

Ramco HCM Video

Ramco HCM Pricing Advice

What users are saying about Ramco HCM pricing:
  • "Their customized solution is pretty expensive but much cheaper than its competitors."
  • "I am not aware of the price because I was working in the implementation team, but pricing is generally based on the requirement, modules, headcount, and country."
  • Ramco HCM Reviews

    Filter by:
    Filter Reviews
    Industry
    Loading...
    Filter Unavailable
    Company Size
    Loading...
    Filter Unavailable
    Job Level
    Loading...
    Filter Unavailable
    Rating
    Loading...
    Filter Unavailable
    Considered
    Loading...
    Filter Unavailable
    Order by:
    Loading...
    • Date
    • Highest Rating
    • Lowest Rating
    • Review Length
    Search:
    Showingreviews based on the current filters. Reset all filters
    Business Analyst at a tech services company with 51-200 employees
    Real User
    Top 10
    A good performance management system that comes with an excellent dashboard
    Pros and Cons
    • "The performance management system is really good."
    • "The product itself sometimes feels inconsistent because it comes with bugs."

    What is our primary use case?

    We use Ramco HCM to help clients manage their employee data, manage time and attendance, performance, learning portal, expenses, payroll, and more.

    How has it helped my organization?

    The most recent client I brought in was a leading telecommunications company in India. They weren't capturing all the data. We replaced their existing Oracle HCM, but they were still using the Oracle ERP. We had to move everything into Ramco, including the ERP, the Rewards Management System, and more. They also had a learning portal that provided content online, and it was pretty easy to integrate with the other system because they have the APIs. Their fully functional mobile app with notifications works well. Their previous system was very basic and just stored information on their portal.

    What is most valuable?

    Ramco HCM's performance management system is really good and supports assessments, appraisals, and more. You can set your objectives and have multiple levels of authorizations while you have submitted your objectives. Your manager approves them, or you can skip the manager.  It was pretty smooth and did all that out of the box. The best part is that you don't need any customization and the interface is very good. It's user friendly, and it looks good. Their dashboard is one of the best dashboards that I have seen in my eight-year career. Ramco HCM has a pretty functional mobile app, and it is also very good at integrating with other systems.

    What needs improvement?

    I would say that there is a lot of room for improvement. They should improve their consistency. The product itself sometimes feels inconsistent because it comes with bugs.  The company has a lot of features listed on their roadmap, and they're still developing them. Putting them on there as phase presentations somehow set the wrong expectations and created many misunderstandings regarding business expectations. Performance can be better. It could be smoother like Microsoft. Technical support can also be better.
    Buyer's Guide
    Ramco HCM
    June 2022
    Learn what your peers think about Ramco HCM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
    610,518 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Ramco HCM for 18 months.

    What do I think about the stability of the solution?

    If I remember correctly, Ramco HCM is reliable.  There are things like bugs and client expectations, which result from a gap between the sales team and the client, where the initial expectations are set.  For example, if I'm looking for SMS integration, every time I want to apply thoroughly, I should be able to do that from my mobile phone without the internet. But you have to build that, and it won't be as compatible as they would have expected. You'll need an SMS gateway, and you need expertise on that. It would help if you had someone who is a product expert.

    What do I think about the scalability of the solution?

    They have yearly updates with new features and addons, so in that sense, the product is scalable.

    How are customer service and support?

    Technical support is good, but there's room for improvement. You have to rely heavily on the support team during the implementation. It would also be better if the Ramco support team were based closer to us.

    Which solution did I use previously and why did I switch?

    Before Ramco HCM, I used quite a few systems like Microsoft 365 for talent and an Oracle HCM. I compared Microsoft 365 for talent and Ramco, and Ramco is a fully-fledged HR dynamic. Microsoft still needs time to get to that level because they're quite simple.  Ramco does offer a lot of customization, and even if you don't do any coding, you can still customize it a lot, including rules and more. Microsoft 365 for talent still needs that. Ramco HCM is a very mature system because with a proper HR dynamic, and the dashboard is excellent.

    How was the initial setup?

    The initial setup is pretty straightforward. They have a user-friendly tool. You just need to answer a few questions to set it up. It just asks you simple questions like how many departments are there, and you just name the department. Once you fill in the information, the product is ready and can be used. It doesn't require a lot of technical knowledge. You just have to attend a few training sessions on how they set it up. It's an out of the box system that has some things that are easy to set up at first. But I haven't met any client that's satisfied with the out of the box system. Usually, there are different payroll rules, and you need to do some customizations and do some back-end coding. You have set it up, and you have to write logical rules with a title that leans accordingly.Similarly, there are time rules, time management attendants, and capturing systems you have to integrate with. If you want to use an out of the box system and don't have a problem with it, I think it should be ready within a week. If it needs to be configured as per your organization's unique requirements, it will take a month or two.

    What about the implementation team?

    Ramco HCM requires a team to implement it. The solution is best for those who follow waterfall methodologies. Ramco follows LDLC, and they send their business analysts to the customer to gather information on requirements. Once that is done, the technical team comes in and starts implementing it.  If it's a non-cloud version, the technical team will move their office on-premise and work within the client's offices. They'll do all the customization and implementation from there. If there are integrations involved, they will do the system integration testing and user acceptance testing. Once that is done, they will have a soft launch and go live for a few people. Once that is running okay, and everything is good, then they go fully live.

    What's my experience with pricing, setup cost, and licensing?

    Ramco's customized solution is pretty expensive but much cheaper than its competitors.  With proper planning, documentation of requirements, you can avoid delays and keep costs down. The more you customize, the higher the costs as you'll need a team to build it. 

    What other advice do I have?

    I recommend Ramco HCM to the other users because I think it's a good system. But make sure to choose the right partner with the necessary experience.Once Ramco HCM is live and integrated with many other systems, you have to have someone there taking care of integrations and more. But if you go with a vanilla system and it's on the cloud, I don't think you need to worry about maintenance because everything will be taken care of by them. On a scale from one to ten, I would give Ramco HCM an eight.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Niraj Sah - PeerSpot reviewer
    HCM Business Analyst at a tech services company with 201-500 employees
    Real User
    Top 10Leaderboard
    A stable, time-saving, and customizable solution with useful features, automations, and chatbots
    Pros and Cons
    • "It is a good product, and it is suitable for different client requirements. It has customization options and flexibility. You can customize a report or configure the workflow based on your requirements. Everything is there in the product, and you can customize it as per your requirement. Our clients found the automation of the payroll, leave attendance, and onboarding modules the most valuable. The Time and Attendance module is fully integrated with this solution and supports multiple data entry modes, such as barcode, biometric device, fingerprints, and face reading. Its core HR module includes features like movement, expense management, exit, and separation. The compensation and benefits module includes features like welfare, retirement, and superannuation. It also has analytical tools. You can create a real-time report based on your requirements. You can also publish that report in different formats, such as Excel, PDF, HTML, etc. It has a chatbot feature, which is using machine learning and natural language. You can ask questions about your leave balance, attendance, or things like that, and you will get an immediate reply from the chatbot. It also supports approval through email."
    • "They can improve the configuration time because it takes more time than other products to configure the system. It could be because they are managing this single product for all countries, but it would be good if they improve the implementation time because we need to implement the solutions within a timeline. They should provide some kind of auto-configuration so that the system can be configured and implemented within a certain timeline. Implementors should have a provision to configure the system in a short time. There should also be an option to move the setup or configuration from staging to production to save time. These types of automation should be there."

    What is our primary use case?

    I have implemented Indian payroll for some of the clients. I have used SaaS and on-premises versions of this solution. It is also deployed on the AWS Cloud server for a client in Singapore.

    How has it helped my organization?

    It is a time-saving solution. It has saved a lot of time for our clients. With the chatbot feature, there is no need for a one-to-one reply to each employee. In addition, employees don't need to log in to the ESS portal and MSS portal to see their payslip and leave attendance. They can ask the chatbot about the leave balance, upcoming holiday, or other things, and they can get an immediate response and see the information, which also saves manpower. There is no need to manage a help desk team to reply to an employee's query.

    It has also been helpful in eliminating errors and doing the calculations. For example, when you manually calculate things like salary, there are chances of error. The clients are using Ramco HCM to process salary with the fully-integrated Time and Attendance module. No manual intervention is required.

    What is most valuable?

    It is a good product, and it is suitable for different client requirements. It has customization options and flexibility. You can customize a report or configure the workflow based on your requirements. Everything is there in the product, and you can customize it as per your requirement. 

    Our clients found the automation of the payroll, leave attendance, and onboarding modules the most valuable. The Time and Attendance module is fully integrated with this solution and supports multiple data entry modes, such as barcode, biometric device, fingerprints, and face reading.

    Its core HR module includes features like movement, expense management, exit, and separation. The compensation and benefits module includes features like welfare, retirement, and superannuation. It also has analytical tools. You can create a real-time report based on your requirements. You can also publish that report in different formats, such as Excel, PDF, HTML, etc. 

    It has a chatbot feature, which is using machine learning and natural language. You can ask questions about your leave balance, attendance, or things like that, and you will get an immediate reply from the chatbot. It also supports approval through email. 

    What needs improvement?

    They can improve the configuration time because it takes more time than other products to configure the system. It could be because they are managing this single product for all countries, but it would be good if they improve the implementation time because we need to implement the solutions within a timeline. 

    They should provide some kind of auto-configuration so that the system can be configured and implemented within a certain timeline. Implementors should have a provision to configure the system in a short time. There should also be an option to move the setup or configuration from staging to production to save time. These types of automation should be there.

    For how long have I used the solution?

    I worked with Ramco as a business analyst for the HCM products for almost one year.

    What do I think about the stability of the solution?

    It has good stability, reliability, and performance.

    What do I think about the scalability of the solution?

    It has good scalability. 

    How are customer service and technical support?

    They are definitely supportive. They have some timelines based on the category of the issue like bugs, enhancements. They have defined some types in their helpdesk module, and they are providing support.

    Which solution did I use previously and why did I switch?

    I have worked on multiple HCM products. In my last organization, I worked with PeopleStrong's Alt HCM. I am also currently working with another HCM product. Some of the features available in Ramco, such as chatbots or capturing attendance through face reading, are not available in other products. Ramco is also managing a single application for all countries, which is a plus point. Because they are managing a single application, it is easy to maintain and apply the patch. 

    Ramco is an old company in the HCM domain. What is special about Ramco is that they have implemented all the modules in-house. They do not buy any other product from the market and integrate it with their system. They do not buy any third-party source code.

    How was the initial setup?

    It is straightforward. For its end-to-end implementation from hire to retirement, it will take a minimum of six months. This includes requirements gathering, UAT, training, and hand over.

    During my role as a business analyst with Ramco, I was involved in gathering all the requirements from a client as per the system template and preparing the blueprint document as per the client requirements. My involvement was there from the initial stages of the project to the handover to the clients. The entire process involved project kickoff, process mapping, preparation, customization of the development or personalization, staging installation, product configuration, end-user training, rollout preparation, live installation, and post go-live support.

    The number of people required for the deployment varies based on the project. Generally, two or three people are sufficient, but if the headcount is more than 1,000 or 2,000, then you would need five people.

    What's my experience with pricing, setup cost, and licensing?

    I am not aware of the price because I was working in the implementation team, but pricing is generally based on the requirement, modules, headcount, and country.

    What other advice do I have?

    If you are going to implement it in multiple countries, you should definitely implement it in phases. If you are going for parallel implementation, you should see if the same data is going to be used in all countries or if it is country-specific. You should also carefully work on data migration and make sure all the mandatory and required data is available in the system. It should not fail at the time of processing.

    I would rate Ramco HCM an eight out of ten. It is a good product. There are a lot of solutions available in the market, and it is definitely a competitor.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Buyer's Guide
    Ramco HCM
    June 2022
    Learn what your peers think about Ramco HCM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
    610,518 professionals have used our research since 2012.
    Sajan Nair - PeerSpot reviewer
    IT Director at a manufacturing company with 5,001-10,000 employees
    Real User
    Top 10
    Very flexible and can be configured in multiple ways; high user satisfaction from our employees
    Pros and Cons
    • "In general, the solution is very flexible and can be configured in multiple ways."
    • "The mobile app and web page user experience could be more user friendly."

    What is our primary use case?

    This solution is being used for the core HR payroll, it's self-service for our 6,000 employees.  They have access to the solution and can do anything on it; request vacation, check their payslip, anything related to business trips, basically everything that goes through the system. All HR-related services are online for users to access from their mobile phone, computer or through a chat bot. It's also connected to a biometric solution, where attendance is pushed into Ramco so if there is an attendance correction required, it can be approved by the manager. The core HR team runs the payroll and all other HR activities. These three core areas are covered through the solution. We are customers of Ramco HCM and I'm the company IT director. 

    How has it helped my organization?

    This solution has saved the company a lot of time. It used to be that if you wanted to request vacation and you were in a remote location, it could take up to 45 days to complete that process. Now it can take a couple of days and maximum a couple of weeks, depending on the approval number. Everything is online, transparent and usable for all the employees.

    During our initial process, we identified one of the major reasons for our employee attrition rate, was due to issues of this kind. Employees were not happy with their travel visas and 73% were unhappy with the manual forms. It was one of the main reasons for implementing the solution. 

    What is most valuable?

    The flexibility of the payroll aspect is a key feature and we haven't had a single issue related to that. In general, the solution is very flexible and can be configured in multiple ways. We have a lot of expatriates working here in Saudi Arabia, so the payroll is quite complex with the variety of requirements for different types of employees. It's all configurable in the system without any issues and not a single point was left out which used to happen when we were using SAP. 

    Not all of our employees have access to computers so it's helpful that the system works well on a mobile application as a chat mode or using the mailing function. When a request comes in you can directly respond, which is very much appreciated by the senior management team because they don't have to log in to a solution to approve something.

    What needs improvement?

    The one area where I would like to see some improvement would be the mobile app and web page user experience which could be more user friendly. 

    What do I think about the stability of the solution?

    We went live and a month later COVID started and there were a lot of issues. That said, we've been able to manage everything without any trouble. 

    What do I think about the scalability of the solution?

    Scalability is good. We started the solution immediately with all our 6,000 employees and performance is stable. It has required some fine tuning for the department sectors. Next year we'll go for the phase two implementation and add two more modules, which is recruitment and training, and performance management.

    How are customer service and technical support?

    There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an escalation metric in case of problems. We have an account manager assigned to us, so we talk to them in case we require some priorities. There is usually a monthly scheduled meeting where we review all the scheduled tickets and statuses. We haven't had many issues since we went live. 

    Which solution did I use previously and why did I switch?

    We previously used SAP HCM. 

    How was the initial setup?

    The implementation was very smooth compared to an SAP implementation. We had a project team made up of HR staff, IT, finance, and representatives from all project areas. Mostly it was driven by the HR team and one consultant from Ramco on site. It was very straightforward. 

    What was our ROI?

    From an employee satisfaction perspective we do have a ROI. This is the first time we have a solution which is running across the board and the HR team are happy. Their salaries are going out on time and they are happy. The solution doesn't make money so a ROI calculation is difficult to judge. 

    What's my experience with pricing, setup cost, and licensing?

    The license is not a subscription model. It's not the SaaS subscription model, but otherwise it runs like an SaaS. They have three or four different licensing models, but we opted for a perpetual license. We own the license and it's hosted and managed by Ramco. It's very straightforward, you could choose a public option or something that's on an SaaS subscription model or you can have your own hosting and your own license. The third option, which we chose, is to have your license hosted by Ramco. We pay the standard, one-time license fee, annual maintenance, and management and hosting charges.

    What other advice do I have?

    For anyone in the Middle East, I would strongly recommend this solution over SuccessFactors or Workday as the payroll feature is very much localized for the region and it supports all the business requirements without any additional modification. It's very important to prepare yourself, your team and the organization structure data, job descriptions and things like that, before you start the implementation. The master data management is where we had some problems due to discrepancies in job descriptions. We realized that when we uploaded and started building the organizational structure.

    I would rate this solution an eight out of 10. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Download our free Ramco HCM Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2022
    Buyer's Guide
    Download our free Ramco HCM Report and get advice and tips from experienced pros sharing their opinions.