Ping Identity Platform Reviews

Users highlighted substantial ROI from Ping Identity Platform, noting reduced administrative costs, improved security compliance, and seamless integration with existing systems. Enhanced user experiences due to simplified access management led to increased efficiency. Automated workflows and streamlined processes significantly lowered the time and effort required for identity management tasks. Users also appreciated the scalability, which supported their growth without compromising performance. The platform's reliability and robust features ultimately provided significant long-term value.

Enterprise buyers noted Ping Identity Platform's pricing as competitive and cost-effective, comparing favorably to alternatives like Okta and Microsoft Azure AD. While suitable and affordable for large organizations, smaller companies may find it costly. Pricing is flexible, influenced by subscription length and support needs, with offers starting at $20,000 annually. It provides good value for its security and scalability features, delivering efficient identity management without additional fees for technical support.

• "The platform's value justifies the pricing, especially considering its security features and scalability."
• "Ping Identity Platform is not very expensive."
• "Compared to some SaaS-based solutions, the platform is relatively cost-effective."

Ping Identity Platform is primarily used for multi-factor authentication, identity solutions, access to cloud applications, and integration with various applications using protocols like SAML, OAuth, and OIDC. Organizations use it to provide secure login experiences, manage customer identities, enable single sign-on for enterprise applications, migrate on-premises applications to AWS, protect APIs, and enhance application security. Consulting firms implement it for clients, while IT companies integrate it into existing infrastructures.

Ping Identity Platform's customer service is rated highly with responsive and knowledgeable assistance. Technical support is considered good, though not proactive. Users report quick response times for critical issues and a helpful support environment. However, some find the support portal confusing and indicate slower response times for complex issues. Enhancement requests and updates are efficiently managed, but resource availability may be limited compared to larger providers. Operational support rates between six and seven out of ten.

Users find Ping Identity Platform's initial setup generally straightforward, though complexity varies based on prior systems and project specifics. Some faced debugging challenges, while others noted moderate difficulty with application compatibility and migration. Deployment time ranges from minutes to months, often depending on factors like environment size and integration needs. Familiarity with related tools aids in the process. Adequate support and information simplify setup, but network configurations and specific requirements may extend timelines.

Ping Identity Platform demonstrates notable adaptability, accommodating varied user numbers across organizations. When configured effectively, it manages increased loads with clustering, providing redundancy and efficient request handling. Instances show deployment in diverse environments, addressing scaling needs through server additions and performance tuning. Some entities encounter configuration and infrastructure-dependent obstacles, while others find it aligns with their demands. Cluster management, horizontal scalability, and failover capabilities are consistently highlighted, showcasing versatility and reliability across sectors.

Ping Identity Platform is considered stable by many users. While some report minor issues such as log size management and CPU spikes, these are typically manageable through good monitoring and maintenance. Occasional outages occur, often related to integrations with other systems like Splunk or SSO configurations. Ratings for stability mostly range from eight to ten out of ten. Users often use tools like Dynatrace for monitoring and report that infrastructure setup significantly impacts stability.