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Pega Robotic Process Automation Reviews

Vendor: Pega
3.8 out of 5

What is Pega Robotic Process Automation?

Featured Pega Robotic Process Automation reviews

Pega Robotic Process Automation mindshare

As of July 2025, the mindshare of Pega Robotic Process Automation in the Robotic Process Automation (RPA) category stands at 3.4%, up from 2.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA)

PeerResearch reports based on Pega Robotic Process Automation reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)Jul 27, 2025Download
ProductReviews, tips, and advice from real usersJul 27, 2025Download
ComparisonPega Robotic Process Automation vs UiPath PlatformJul 27, 2025Download
ComparisonPega Robotic Process Automation vs Automation AnywhereJul 27, 2025Download
ComparisonPega Robotic Process Automation vs Microsoft Power AutomateJul 27, 2025Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.419.9%98%834 interviewsAdd to research
Microsoft Power Automate3.918.9%87%129 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
10%
Government
5%
Insurance Company
5%
Healthcare Company
5%
Retailer
3%
Outsourcing Company
3%
Comms Service Provider
3%
Educational Organization
3%
University
3%
Wholesaler/Distributor
2%
Energy/Utilities Company
2%
Media Company
2%
Real Estate/Law Firm
2%
Construction Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Consumer Goods Company
1%
Transportation Company
1%
Hospitality Company
1%
Legal Firm
1%
Performing Arts
1%
Logistics Company
1%
Marketing Services Firm
1%
 

Pega Robotic Process Automation reviews

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VISHNU VARDHAN CHENNURU - PeerSpot user
Application Development Team Lead at Accenture
Verified user of Pega Robotic Process Automation
Oct 4, 2022
Product version discussed: 19.1.14
Great for UI creation, helpful support services, and reliable

Pros

"The initial setup is pretty easy and quite fast."

Cons

"Excel connectors need to be improved as there are a few connectors in Excel areas. "
PrashantKharade - PeerSpot user
Project manager at a tech services company with 10,001+ employees
Verified user of Pega Robotic Process Automation
Aug 21, 2022
Product version discussed: 19.1
Allows users to write and inject codes to build functions not originally supported in the solution, but the initial setup is complex and the monitoring tool should be a stand-alone

Pros

"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."

Cons

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
Find out what your peers are saying about Pega Robotic Process Automation. Updated July 2025
863,651 professionals have used our research since 2012.
SherifIbrahim - PeerSpot user
Technical Director - CTO Office at EBLA
Verified user of Pega Robotic Process Automation
Feb 14, 2024
Offers Legacy system integration and effective in improving process efficiency for back-office operations

Pros

" The solution's automation handling capability has positively impacted the overall automation process in my experience. "

Cons

"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements. "
VivekIsukapalli - PeerSpot user
Principal - Low Code at LTIMindtree
Verified user of Pega Robotic Process Automation
Sep 15, 2023
Offers good scalability, intelligent workflow management but room for improvement in UI/UX

Pros

"It is a scalable solution. "

Cons

"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX. "
Tej Mirthinti - PeerSpot user
Founder at NEARverse Labs
Verified user of Pega Robotic Process Automation
Jul 17, 2022
Easy to set up with great automation of data entry capabilities

Pros

"It was very smooth and very seamless to create automations."

Cons

"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed. "
MG
Delivery Manager at Ford Motor Company
Verified user of Pega Robotic Process Automation
Jun 1, 2023
A scalable solution with good recording feature

Pros

"I am impressed with the tool's recording feature."

Cons

"I would like to improve the tool's integration features and stability. "
PeerSpot user
Vice President Technology at a tech vendor with 10,001+ employees
Verified user of Pega Robotic Process Automation
Feb 19, 2023
A mature solution that allows you to create workflows, but it should be developed more on the AI/ML front

Pros

"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."

Cons

"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
MG
Enterprise Solution Architect at Chubb
Verified user of Pega Robotic Process Automation
Jan 22, 2023
Flexible and allows for coding of automations, but lacks drag and drop functionality

Pros

"If you want to make any kind of base automation, you can easily code exactly what you want. "

Cons

"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation. "