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Business-to-Business Middleware
June 2022
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VARUNKUMAR - PeerSpot reviewer
Mgr Value Chain Integration/EDI at a non-tech company with 10,001+ employees
Real User
Top 20
Great end-to-end integration, data mapping, and communication protocols
Pros and Cons
  • "We haven't had any issues with scaling."
  • "They have their own private cloud. That's the reason we did not go ahead with managing everything by ourselves or moving into the cloud. They said that they're going to be doing it within the next two years, having access to Azure and AWS. That would be something we would like to see."

What is our primary use case?

We use the solution basically for the integration, mostly EDI, and sometimes API. 

The documents would come out of SAP and then go to SEEBURGER, get transformed, and then be sent to the trading partner. 70% or 80% of the business would be this, and 20% is on the API side where we have very high demands from the logistics side of the business.

What is most valuable?

Whatever it is I need, I have. for example, end-to-end integration, data mapping, communication protocols, and integration with the SAP module. Everything is good with SEEBURGER.

It's a stable product.

We haven't had any issues with scaling.

Technical support is responsive. 

What needs improvement?

At this moment, everything is working fine. When we are talking to them, when we are trying to bring all this mapping in-house, right now, SEEBURGER is doing everything for us. 

However, when we are thinking of going onto the cloud, so they are not using any of AWS or Azure which are more stable. They have their own private cloud. That's the reason we did not go ahead with managing everything by ourselves or moving into the cloud. They said that they're going to be doing it within the next two years, having access to Azure and AWS. That would be something we would like to see.

For how long have I used the solution?

I've been using the solution for more than 15 years. 

What do I think about the stability of the solution?

The stability is good. For example, it is far more cost-effective than OpenText and better, far more reliable, and has very high availability. It's good overall. 

What do I think about the scalability of the solution?

The fact that it is on-premises does not affect its scalability. For us, it works quite well and meets our needs. We have 20 to 25 users on the product right now. Mostly, they are consultants. It's used on a daily basis. 

How are customer service and support?

Technical support has been great. They resolve our issues very fast. We are satisfied with the level of support we get. They are very responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with OpenText. 

OpenText is priced higher than SEEBURGER. It's why we were trying to find out a different provider, however, it's a very big task as we have a lot of trading partners on OpenText and it will be a big challenge to move away from that provider. Initially, we were thinking of Mulesoft, however, when I talked to my peers I found that Mulesoft gets costly once you start implementing it. Right now, talks are going on as to how to get rid of OpenText, and whether we move everything over to SEEBURGER. OpenText's responsiveness to the customer service team is also not at par with SEEBURGER. I would rate them at around 2.5 out of five. 

Also, there are a lot of hidden areas where we'll have questions, and they're not providing answers. Maybe they're reluctant to provide answers about the cost or things like that. The transparency is less when you compare it with SEEBURGER. We would like to see, for example, more documentation in regards to some areas of OpenText to understand some areas of the product a little bit better.

How was the initial setup?

We set up the solution 15 years ago. It was so long ago, that I can't recall if it was easy or difficult or what was involved in the process. 

What about the implementation team?

A third party assisted in the initial setup.

What was our ROI?

I can't speak to the exact ROI. The head of the EDI has all this information. I do not have this information.

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the exact cost of the solution. I can't speak to how much we pay.

That said, it's my understanding that it is reasonably priced. I'd rate it four out of five. 

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution nine out of ten overall. I've been very happy with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Business-to-Business Middleware
June 2022
Get our free report covering IBM, SPS Commerce, HighJump, and other competitors of OpenText Trading Grid. Updated: June 2022.
608,713 professionals have used our research since 2012.