NEO LMS was especially helpful during the pandemic. All of the features were useful including creating and evaluating assignments, creating classes, creating child classes, badges, gamification, and more.
We are always doing training sessions, and whenever we think to use different features, such as the Portfolio, we include them in our training sessions. For instance, we do a training session for teachers before the school year starts. Then, if there are requests for retraining in the middle of the school year, we try to put those interested into the program.
We provide our users with content and basic tools through the NEO Help Center. There is an icon in the system that leads to their help desk, and this is what we ask our teachers to use, especially during the training sessions. If they have issues or concerns about using any of the features that NEO LMS offers, we try to emphasize the use of the help icon to resolve them.