We changed our name from IT Central Station: Here's why
Get our free report covering Amazon, datto, HighQ, and other competitors of Microsoft Office SharePoint Server. Updated: January 2022.
565,304 professionals have used our research since 2012.

Read reviews of Microsoft Office SharePoint Server alternatives and competitors

Principal Owner at a tech services company with 11-50 employees
Real User
Top 20
Good email service, however, no technical support and needs to be more automated
Pros and Cons
  • "In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."
  • "The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."

What is our primary use case?

I use it for various aspects of my business (scheduling/calendar, email, etc.).

What is most valuable?

The two best aspects of the solution for me are the calendar and the email (Gmail).

In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail.

What needs improvement?

If I were to think about what could be improved for G Suite for business, if you're talking about automated processes or that kind of functionality, that would be great. If there were pre-programmable items, I think that would be very helpful for me. For instance, there's a lot of steps that I take to line up an agreement. I get a signed agreement, I scan it, it goes onto my computer (which is OneDrive), and then I need to open my email and email my administrator. 

That's a pretty repetitive task. If it is easier to create automated-type items or templated forms, that would be fantastic. 

The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort.

There needs to be more intuitive support on offer. I want to integrate more features into my business to get more use out of the solution without having to take hours and hours of time that I just don't have. How to integrate what and where requires research. I don't want to research how to work the solution. I want it to be clear about what it is I can build out and how to do it quickly.

If there was a better way to integrate the solution into all of my other devices, like my phone, I'd be happier with it. I'm using a Microsoft Surface Pro 3 device. If there was a way for all of this to be vertically integrated with Chat, Hangouts, and all the different items associated with the solution, where it would be in one place rather than all over, that would probably make it easier, and make it feel more integrated.

I also do not like how Google tracks every email I send.

With Google, I used to have to log in and pull it up and do everything on a webpage. I just find it much easier to work right off the desktop rather than on a web page, which is why I prefer the Microsoft Office suite.

For how long have I used the solution?

In terms of using the solution personally for my business, I have been using it for three years.

What do I think about the stability of the solution?

I've found the stability to be not that great. The reason is that I've had opportunities early on where, instead of using OneDrive and my Microsoft account, I was going to move everything over to my Google Drive, but I got to a place where it would start blinking and flash, and I couldn't pull a document. I couldn't access my G Drive. It was just acting weird. For a while, it would freeze up and it wouldn't do anything.

I haven't had the issue lately. It was a problem which led me to stay with Microsoft. Right now I'm using Microsoft Outlook as my primary platform when I'm sitting at my desktop. It also seems to syncs with Google. 

What do I think about the scalability of the solution?

I can't comment on the effectiveness of scaling the solution because I haven't really tried to scale it that much.

I've got an admin person that does a little bit for me, however, I mostly just use the email functionality.

My main thing that I do is sales and marketing. I'm not an IT guy, and I don't want to be an IT guy. If I have to go in and I have to figure it out for myself, then I'm not going to take that time to do it. I'll continue doing what I'm doing, which is to focus on revenue-generating activities. G Suite does not make it easy for a one-person business to go in and figure this stuff out and make it easy.

How are customer service and technical support?

I do not find their support to be very useful.

They try to send you to a tutorial of some sort and these tutorials are not that intuitive for what I would call a lay person like me. There is no real service where you can get on the phone with an individual to walk you through it. It's pretty much self-discovery.

I don't have time to do that. If I have a problem, I need to solve it now and the way they have their support set up, what should take five minutes takes two hours because it takes an hour and 55 minutes to find what you need and it takes five minutes to fix it.

How was the initial setup?

I went into G Suite, and signed up. I got a little help from my web developer, but I pretty much, I did it myself.

Once you are signed up, the one thing I don't like about Google is if you try to find any information, it is not really laid out that well. I've had some problems and I have spent hours trying to get it fixed. And when I finally find the answer, it's like, well, that wasn't that difficult, but it's really not easy to find stuff on Google. And I find their support to be lacking.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

I'm just a customer. 

I'm not sure of the version I'm currently using. I just use the business G Suite. I believe it's always the latest version that's available.

The only thing I use in G Suite is Gmail, Drive and the Calendar and that's about it. I'm not really using Google Ads. I do a little bit of YouTube stuff, but I'm fixing to convert that into putting the videos on my website. I just recently also used Google Voice.

In terms of advice to other companies, I'd caution that it's very difficult to use effectively. Users need to really make sure they're going to have to be able to vertically integrate it. If you're using Microsoft Office and Google together, you might want to just consider how to stay within the Microsoft Office platform. If you're going to use Google, you need to consider how you integrate that entirely inside your business.

I would rate the solution five out of ten.

There's a lot of opportunity in Google, however, their biggest two problems are that they don't do a very good job of protecting the privacy of the individual that's using G Suite, and it needs to be more intuitive and easier to implement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Marty Rizzo
President at Northcoast Research
Real User
Top 20
Seamless outsourcing of email servers, very scalable, and overall quite reliable
Pros and Cons
  • "The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software."
  • "The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful."

What is our primary use case?

The main thing we use the solution for is being able to outsource everything in the cloud while having the Exchange hosted. Having the Exchange and not having to manage the server and being able to deploy it wherever we have to is useful. We did have a number of people that traveled frequently prior to COVID. We have a handful of people that work out of their homes in various parts of the country, so having solutions that were accessible via the cloud was sort of a direction we started to migrate to several years ago in the Office 365 environment. 

How has it helped my organization?

The solution ensured we would never have to be premise dependent so it didn't matter where we or our employees were, or if something happened to the office. If we didn't have access to the office, we still had that access to all of our tools. We're very much a small firm so we use a lot of software services versus building our own things. We like using things that are already made.

What is most valuable?

The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software. 

In the past, we had a lot of problems with who was updated and so forth. It eliminates that problem and allows us to put it on multiple devices. It's a pretty good offering from that respect.

What needs improvement?

The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.

As we get into SharePoint and so forth, they could do a better job of giving you some guidance on the very basics as to how to get started. They have a lot of stuff when you're using it, so getting some foundational knowledge as to what to consider when laying it out and how to approach it would be helpful.

For how long have I used the solution?

We've been using the solution for more than five years. I can't remember exactly when we originally implemented it.

What do I think about the stability of the solution?

The stability is very good. It's been very stable and I haven't had any outages or things of that nature, so I'm pleased with it.

What do I think about the scalability of the solution?

We're a small company, however, I'm familiar with other users at larger companies and they've been very pleased with the scalability. Especially people that I've talked to noted that all of a sudden this became the main thing that they were using during this work from home social distancing trend. I've heard a lot of positives about that, which is one of the reasons that we're looking to implement Teams and we're just trying to get some information on the right way to do it.

Therefore, we're hoping to expand into Teams and SharePoint and use more of those tools. We started out with the basics and we use it enterprise-wide. We're hoping that we can continue to expand into it as much as possible.

How are customer service and technical support?

I've had very limited access to technical support. Mostly, our IT team handles any issues. Therefore, I can't really speak to the quality of there service, as I've never really dealt with them.

How was the initial setup?

The initial setup wasn't complex. It was mostly straightforward. We had a few hiccups with getting emails. It wasn't as seamless as it should have been with the initial setup of the user's email so that took a lot of one on one work with our IT staff who were constantly working with the end-users to get the phone and computer and everything all connected. However, since the original deployment, setting up new employees has been better.

The problem for us was that the automatic setup didn't work the way it should have. Typically, you just put in the password and it automatically sets everything up. IT had to go in and tweak things on people's accounts. From my perspective, and again, this was five, six, seven years ago, I remember it was more of an issue with how Microsoft reacted as opposed to what we were doing.

What's my experience with pricing, setup cost, and licensing?

We do monthly billing, however, I'm not sure what the exact costs are. We may pay around $1,000/month.

We started using the Microsoft Teams and we've started doing the conference call feature, so that's another $4 an account and we have a few accounts using that right now.

What other advice do I have?

We're Microsoft customers. We aren't resellers or consultants.

We have a fairly robust version of the solution, although I don't recall the exact version number offhand. 

In terms of what I would advise other organizations, I would say it's worthwhile and I would do it as quickly as you can because for what you get, it's a really good bang for the buck while being pretty easy to use. 

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Michael Ndwiga
IT Officer at a manufacturing company with 201-500 employees
Real User
Top 5
Stable with great integrations and lots of collaboration potential
Pros and Cons
  • "With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues."
  • "The online application is quite limited, for this and other Office offerings."

What is most valuable?

The solution offers fantastic integration with Outlook. There's also easy integration with SharePoint. It works well within the Microsoft family of applications.

With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues.

What needs improvement?

The online application is quite limited, for this and other Office offerings.

The solution is pricey, even though you get a lot of applications with it.

For how long have I used the solution?

It's been almost one year now since we started using it. We began using the solution when we got a subscription to Microsoft Office 365, as it was included as part of the package.

What do I think about the stability of the solution?

The solution is very stable. I don't recall dealing with any bugs or crashes. There aren't glitches. It doesn't freeze. I'd say it is pretty reliable.

What do I think about the scalability of the solution?

I would say that you can scale the solution. If a company needs to expand it out, they should be able to without too much trouble.

Currently, we have 70 users on it within our organization.

How are customer service and technical support?

I've had experience with Microsoft's technical support and have used them on a few occasions. they're quite good. I have no complaints. We're satisfied with the level of service at this time.

How was the initial setup?

The initial setup wasn't straightforward or complex. It was something in the middle. It had a moderate amount of difficulty.

In our organizations, deployment took about a month or so to complete.

What about the implementation team?

We had assistance from a partner. We did not install the solution on our own.

What's my experience with pricing, setup cost, and licensing?

The solution can be a bit expensive.

Which other solutions did I evaluate?

I did look at G Suite previously before deciding to go ahead with this solution instead. At the time, we compared the two and decided Microsoft Office's suite, including OneDrive, just offered a bit more for us and that G Suite wasn't quite at their level yet.

What other advice do I have?

We're just a customer; we simply use the product. We don't have a business relationship with Microsoft.

We're using multiple Microsoft apps, including Office 365, which comes with One Drive, SharePoint, Teams, and other apps.

We're using the latest version of the solution.

It's a good solution. Organizations new to the solution won't have to do much prep work before diving into it.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Security Services at a tech services company with 11-50 employees
Real User
Top 20
Useful for exchanging large scale documents and files
Pros and Cons
  • "A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it."
  • "Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it."

What is our primary use case?

I generally use Dropbox for exchanging large scale documents or large files, and things of that nature. 

Dropbox is a cloud-based solution. 

What is most valuable?

A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it. 

What needs improvement?

Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it. 

For how long have I used the solution?

I've been using Dropbox sporadically for years, probably since it first came out. 

What do I think about the stability of the solution?

Dropbox is stable, and I'm happy with it. As long as you've got things from a security point of view, it's fine. 

What do I think about the scalability of the solution?

For my usage, it's scalable enough. 

There is probably a relatively small number of Dropbox users in my organization because we use SharePoint and other solutions as well. 

How are customer service and support?

I have never contacted technical support. I would just ask my own technical people if I needed anything. 

Which solution did I use previously and why did I switch?

In my organization, we also use SharePoint and other solutions. 

How was the initial setup?

There is no installation for something like Dropbox. 

What's my experience with pricing, setup cost, and licensing?

I don't pay for a license to use Dropbox. 

What other advice do I have?

I rate Dropbox an eight out of ten. I would recommend Dropbox to others. It's okay, and it's a private, mature solution, but I don't use it particularly as a business tool. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Get our free report covering Amazon, datto, HighQ, and other competitors of Microsoft Office SharePoint Server. Updated: January 2022.
565,304 professionals have used our research since 2012.