What is our primary use case?
In our company, we have integrated the entire Microsoft Defender Vulnerability Management into one of our products, and we basically get involved in the process of remediating vulnerabilities as we find them on our Windows-based machines.
How has it helped my organization?
One of our company's customers who chose our product had a six percent cybersecurity score for his device. Once we patched all the vulnerabilities and updates and applied the security measures, he got a cybersecurity score of ninety-two percent.
What is most valuable?
The most valuable feature of the solution is the vulnerability assessment, which is very accurate because it runs directly into Microsoft's vulnerability database.
What needs improvement?
My company works closely with Microsoft, and we have requested a few additional features to be incorporated into the product since there are some shortcomings in the product.
The setup phase of the product is not that easy and needs a person to have a certain level of expertise. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have experience with Microsoft Defender Vulnerability Management. My company uses the cloud version of the solution, which is mostly the latest and up-to-date version. My company has a partnership with Microsoft and is a reseller of Microsoft products.
What do I think about the stability of the solution?
The product's stability is very high.
What do I think about the scalability of the solution?
The scalability of the product is amazing. The tool can handle multi-million transactions per second, so I believe there is no equivalent solution in the market. Scalability-wise, I rate the solution a ten out of ten.
In our company, the product is used daily. Every day, we use the product's scanning features for our customers, and we find many new vulnerabilities that get fixed as part of our remediation program.
My company does plan to increase the use of the product.
How are customer service and support?
I have experience with the product's technical support team. Microsoft is very serious when it comes to the technical support for the security products. A team at Microsoft's end is always ready to support our company. My company receives very good support from Microsoft. The support team has a pretty good process in place.
I rate the technical support an eight and a half to nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have three years of experience with Microsoft Defender and Office 365 for eleven years.
My company operates as a shop for Microsoft products, and we have always stayed with Microsoft. We intend to displace the competition when my company enters a new client environment.
I have dealt with customers who were using Carbon Black and SentinelOne. My company's customers switched work from their previous products to Microsoft because the tools they were using were power-hungry solutions, which had an impact on production. Microsoft Office 365's premium licenses have many built-in services, which our customers used to use from some other products. With Microsoft products, there is no need for our company's customers to pay extra for licensing charges.
The major difference between Carbon Black and Microsoft Defender Vulnerability Management revolves around areas like stability and integration capabilities within the operating systems, which are strong in Microsoft, especially compared to any of its competitors. The actual depth of knowledge that the platform offers is good because Microsoft has been very rigorous in documenting every single vulnerability that exists for its platform. Microsoft has the most complete list of vulnerabilities for its platform.
How was the initial setup?
I rate the product's initial setup phase a seven on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup phase. It is not an easy product to set up, but once the setup process is done, it becomes a transparent tool to the end user. There is a certain level of expertise required to take care of the product's setup process, but for the end user, the tool is transparent.
The solution is deployed on the public cloud services offered by Microsoft Azure, but it can also be deployed on an on-premises model.
The solution can be deployed in 24 to 48 hours for less than a thousand seats in our organization.
We need one person, who is either a service security analyst or system analyst, to handle the deployment phase for every 200 users in our company.
What about the implementation team?
My company takes care of the product's installation process with the help of one of our in-house teams.
What's my experience with pricing, setup cost, and licensing?
Price-wise, Microsoft Defender Vulnerability Management is a very economical product. I rate the product's price a three on a scale of one to ten, where one is a low price, and ten is a high price.
Which other solutions did I evaluate?
Sometimes, some cost-driven customers of our company look into solutions other than Microsoft products, meaning that such customers don't give much importance to functionality as everything is about the cost for them.
What other advice do I have?
For maintenance purposes, my company has a shop that functions twenty-four hours, seven days a week, with three users that are distributed throughout the planet to discover and follow the sun.
I recommend to those who plan to buy Microsoft Defender Vulnerability Management to look into the entire suite of Microsoft products since a range of tools fall under Microsoft Defender's family. After Microsoft integrated everything into Defender XDR, there has been great value addition since it took over the tools that fall under Microsoft Defender's family.
I rate the overall tool an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner