Buyer's Guide
Robotic Process Automation (RPA)
November 2022
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RPA Developer at a maritime company with 1,001-5,000 employees
Real User
Top 20
We have automation that runs every night through all our invoices, improving our cashflow
Pros and Cons
  • "UiPath continues to add services to the Portal. It is fairly important that they are all managed from the same place because it is a single point of access, which was a factor that really played into our choice of vendor, UiPath. We use Automation Hub to sort of collect ideas and discover what ideas are good for information, then we use Orchestrator to manage them once they have been developed."
  • "I really wish that UiPath would have moderators in their forums who are more active. There are a lot of questions that go unanswered, and that is a shame."

What is our primary use case?

We are a small but global company. We are about 1,200 people. We are a logistics company, and most of our employees work in our warehouses. So, our office workers are somewhere between 400 to 500 across the globe. Being a logistics company, we are maybe a little bit old-fashioned. There are a lot of papers going back and forth, and we are trying to automate different scenarios. We cater provisions to ships, so we are basically a grocery store for ships. 

One important thing is when a ship is going into port somewhere, they put in an order for whatever provisions they need for when they leave port again. So, we need to be quick at expediting their orders. When they put in a request for a quote for whatever products they need, we need to respond very quickly, because the tendency is that whoever responds first gets the order. So, we want to do that. We are trying to sort of increase the speed of those types of operations as well as the quality of them. 

It is hard to really pinpoint what it is we are doing, but it's the communication between customers. When we receive a communication from a customer, we want to move the process through our company as quickly as possible and with high quality.

We are fairly new to UiPath still. We do intend to use it company-wide and have started out with purely unattended scenarios so far.

How has it helped my organization?

We invoice every month quite a substantial amount of money to our customers. We saw a problem in that about 20 percent of our invoices were sent to the wrong addresses. That meant that, at month's end, when we were expecting money to come in, we would be missing around 20 percent of our cashflow that month. Of course, we wanted to prevent that because 20 percent of the cashflow of $300 to $500 million a year is a lot of money. 

We have automation that runs every night through all our invoices. Because we have some problems with our master data in the company, it does a number of measurements, on whether an address for an invoice seems to be the correct address, and a number of checks, such as, what ship was the goods delivered to? After that, it looks up information through the international registers of ship ownerships, then it will do a number of checks, giving each invoice a score as rating the probability that the address is correct. If it is below a certain threshold, then we will do some manual processing, and we are looking into UiPath Action Center for this. For four or five of our largest branches in the US and Asia, we have seen a significant improvement in the payments at month's end, which has definitely improved our cashflow.

The administration is a SaaS solution, which helps to minimize our on-prem footprint. The only things that we have running on-prem are the machines running the robots. Everything else is handled in the cloud. We don't need to worry about backups, etc.

We are adopting as much as we can some of the things that should reduce the maintenance costs. We are using Robotic Enterprise Framework in our development and Automation Hub to sort of qualify our ideas. So, we are trying to implement a uniform way of doing things throughout the lifecycle of an idea. UiPath supports this fairly well, and I think it will get even better.

What is most valuable?

Just this week, we are launching our Automation Hub effort because we need to start building a pipeline for our automation candidates. Right now, we have eight or nine ideas in our Automation Hub. That will grow quite quickly because we need the help of Automation Hub to decide on which idea that we will be moving forward with next.

UiPath continues to add services to the Portal. It is fairly important that they are all managed from the same place because it is a single point of access, which was a factor that really played into our choice of vendor, UiPath. We use Automation Hub to sort of collect ideas and discover what ideas are good for information, then we use Orchestrator to manage them once they have been developed. We are hoping to use Insights at a later point, when that is available in the cloud, so we have a complete end-to-end solution in one place. 

What needs improvement?

Automation Hub is an immature product. We have only been using it seriously for about a week and have already seen some things that will give us a few headaches down the road. We are committed to using it and will continue to use it, but I have some suggestions for improvement. We have been in contact with our local UiPath office about that, and their initial response was positive.

We would like to see more detail and refinement. It is still a young product, and we are confident that the product will improve a lot over the next few months.

We are hoping for some integrations between Automation Hub, Orchestrator, and Insights.

We are missing a way to quantify that money isn't everything with this solution.

For how long have I used the solution?

Our license was activated sometime in July. So, we have been using it for about six to seven months.

What do I think about the stability of the solution?

We have seen a few quirks here and there. Overall, we are satisfied with the stability.

We have only a couple of handfuls of automations running, which are very stable. So, we are not doing much maintenance at all. Maintenance needs half an FTE, if even that.

What do I think about the scalability of the solution?

The potential scalability is really good.

I don't know what the scale is for UiPath Portal. There are still signs that it is a young product, but we see it moving and improving at a really good pace. So, we have high expectations.

How are customer service and technical support?

The technical support has been good. I have only used them a couple of times. The response has been good. They are knowledgeable. 

One of the big reasons why we chose UiPath is that it has a big following in online communities. It has a good forum itself: Forum.UiPath.com, but I really wish that UiPath would have moderators in their forums who are more active. There are a lot of questions that go unanswered, and that is a shame.

Which solution did I use previously and why did I switch?

We didn't previously have any other automation solutions in this company.

How was the initial setup?

Our initial setup was very straightforward. Our deployment took only a couple of days. We are a small operation with only two unattended licenses. We created the Orchestrator account and installed the robots on two servers. 

As far as development goes, we really just have the base package. Then, we are adding on Automation Hub right now.

What about the implementation team?

We did engage with their local consultancy. They sort of helped us build a strategy for the infrastructure structure setup and strategy, as far as how to identify candidates, operations, and development. However, initially, we just wanted to pull the trigger very quickly. We had an evaluation phase of a couple of months, where we were testing different products and had tried to set up UiPath before, which helped.

We have used Carve Consulting, and our experience with them has been fantastic. We are working with this third-party consultancy to have them come up with a couple of ideas for some solutions that would involve AI Center for the end of this year or next year.

The initial deployment needed just a couple of people from our side, including me. I worked a little with some of our infrastructure guys, getting the accounts set up, the service division, provisions, etc.

What was our ROI?

We just haven't scaled to a point yet where there has been any kind of return on investment.

There are not very many users because the stuff that we have automated so far has just taken work off people's hands. Where a person used to spend all day uploading pricing data into a database, we have a bot doing that now. So, people are not using UiPath, they have just sort of been relieved of their duties. While that sounds bad, we have made an effort to find areas where FTEs get to spend time doing what they are best at.

What's my experience with pricing, setup cost, and licensing?

The licensing is too expensive. It is not a cheap product. We constantly have to build business cases where we have to justify our existence as an RPA team. 

We have engaged in a long-running licensing agreement because we believe in the product.

We have used a third-party consultancy, and that's definitely not free.

Which other solutions did I evaluate?

We looked at a local variant of Kofax RPA called SmartRPA, which was built by a Danish company. It is basically Kofax RPA with an Orchestrator service built on top of it. We evaluated that. We also looked at something called OpenRPA, mainly due to price.

UiPath is built on top of Windows Workflow Foundation, which is a platform that I have worked with previously. So, there was a lot of familiarity and extensibility. Then, we looked at how good the product is at automating desktop applications. There was not really a contest there; UiPath was better by far.

The fact that this is a SaaS solution very positively affects how fast we are able to innovate when it comes to automation. When we did the evaluation of what product to choose, UiPath versus something else, the ability to assess deployment of the whole administration was a key factor.

In our decision to go with UiPath, it was very important that we didn’t have to worry about future installations and upgrades of Orchestrator. We just didn't want the trouble of having to do upgrades. With UiPath being a young product that is evolving very quickly, we would be doing on-prem upgrades every few months and we don't have time for that. So, we liked the idea that it is a cloud-based setup.

Security was a factor in our decision to go with the solution. We didn't look into all the technical specs and certifications. We just looked at some of their customers, and said, "If that bank is using it, and it is used in the defense industry, then they know what they are doing." They had good references.

What other advice do I have?

It is the best product.

It is an automation product. At the end of the day, it is software development. If there is anything that is important in software development, it is that you have a defined process from beginning to end, from the birth of the idea until it has been put into production and eventually retired. So, you need to have a defined process for different stages in the lifecycle that you need to be in control of. The product somewhat helps us do this with Automation Hub and the Robotic Enterprise Framework, but we are looking forward to even more tools for stuff like that.

So far, we are still in the meat and potatoes space. We haven't really gone into the AI or Document Understanding stuff yet. 

UiPath Portal is good overall for enabling administrators to work with Orchestrator. I have seen a lot of improvements, even in the last six or 12 months. We are learning as we go. For the first few months, we were working in a classic folder. Now, we are adopting modern folders in order to better be able to scale our efforts.

UiPath provides granular, role-based access control and management. Right now, that is not so important to us because we do everything unattended. So, we have a couple of service accounts that run everything. However, once we move into attended scenarios, then it's really important that we have that granular control.

I know that there are some new features coming out in regards to deploying automatically and elastically, but we haven't looked that much into them. We don't expect them to be a problem.

We are looking forward to doing attended robots, but that will probably be in the second half of this year when we start looking into that.

For the size of our company, we started fairly big. We went all in, buying licenses, consultancy hours, etc. We have spent a lot of money this first year. I would probably advise someone to start small but still be ambitious. Do a lot of PoCs and see how it fits into your organization. There needs to be a lot of disciplines surrounding it, e.g., if you just stay with five or 10 automations, then things are good. However, once you build 100, you start running into maintenance problems and things like that, so there needs to be a discipline. 

You don't need to spend a million dollars to sort of get off the ground, so I would advise people to start small.

I would rate this solution as an eight (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Director of Automation at a consultancy with 51-200 employees
Real User
Takes care of simple tasks so users can focus more on exceptions than on regular use cases, but the pricing could be lower for maintaining servers
Pros and Cons
  • "It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."
  • "We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."

What is our primary use case?

It is related to order entry and customs processing. At a high level, it is automatically reading from emails, processing attachments, OCR, and machine learning.

We use it for our important use cases. We are a transportation company. We take orders, then we fulfill those orders. So, if we do not take the orders, then we have nothing to work on.

We also do cross-border freight. We move freight from the US to Canada and Canada to the US. We need government clearance before we can move the freight. For that, WorkFusion is also important.

It is on the cloud utilizing AWS. We are working on changing it to the SaaS model from this year onwards.

How has it helped my organization?

It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.

We have a retry queue. Therefore, if some information is not correct the first time, then you put it in the retry queue, the users can correct any mistakes. So, it has certainly helped with accuracy. From a capacity and scaling perspective, it has also helped by taking away our repetitive tasks. It is helpful in that sense.

What is most valuable?

It is flexible in handling different types of use cases. It allows users to customize the solution, if they know how to code. 

It has the ability to handle big use cases because it is scalable. So, it can handle complicated use cases.

We have had no issues with the document processing engine. It has been good. There are some documents that it edits out, but for the most part, they go through. We use it for mostly unstructured documents. Its machine learning is good when the amount of data to be extracted is within reason. However, if there are too many data points, then we have to get creative and maybe focus on the top 10 customers or top 80% of the volume. We might have to focus on that. But, if it is within a certain number of fields, then it is okay.

What needs improvement?

Its ability to read handwriting has room for improvement. 

For how long have I used the solution?

I have been working with WorkFusion since 2016.

What do I think about the stability of the solution?

If WorkFusion goes down, it is a big problem. If it is not accurate, then we will have issues as well. We need to get the right freight and clear the right freight. The robots have helped increase the rate of efficiency by 75% to 80% from a customer perspective and 30% from an order entry perspective.

We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now. Their support and infrastructure teams have been able to help fix those issues. We have had some downtimes in the past, but their support team has been fast to help out with them.

The solution requires a DBA to clean up the database, reindex, and update the statistics in the database. It requires maintenance there. There is also the monitoring of the AWS service in general.

What do I think about the scalability of the solution?

It is used extensively as a big part of our organization. We use it for our two main use cases: order audit entry and customs. We are using it heavily and rely on it. If it goes down, it is a big problem.

How are customer service and support?

From time to time, I have posted in their community. Nowadays, I primarily work with their support team who is excellent. They are very fast to respond and knowledgeable. I would rate them as 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before WorkFusion, we used Kofax RPA. When our use cases got complex, we felt doing that with Kofax RPA was not a good option at that time and wanted to use WorkFusion instead.

How was the initial setup?

The initial setup was straightforward. We did not have too many issues, just with the number of servers and the cost of hosting it full-time. 

It took about three to four weeks to implement their machine learning models for OCR and Intelligent Document Processing. The main timeframe was with document tagging and the training data. Our SMEs, data engineers, data scientists, and data analysts were involved in implementing this functionality.

What about the implementation team?

We engaged their engineers to do the setup. We didn't do it on our own. That made a difference.

Similar to their support, their infrastructure engineers are also very good and knowledgeable. It was a very good experience.

For somebody new trying to figure it out on their own, it could take time. However, if you are going through WorkFusion, then the setup is not bad.

What was our ROI?

We have certainly seen ROI, especially with our custom's process. We are able to achieve a lot of straight-through processing. In fact, if it goes down, it takes our users at least five times more time to finish what they need to finish. So, we have certainly seen ROI there. We have able to repurpose employees to do different things. The ROI could always be better. It is a work progress.

What's my experience with pricing, setup cost, and licensing?

The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down. 

We would like it to be cheaper. The licensing that we got was unlimited, insofar as we are on-prem. We are not SaaS-based. In that sense, it is good. At the same time, it would be nice if the pricing comes down a little bit.

Which other solutions did I evaluate?

We checked a few things, then we went with WorkFusion. We liked the flexibility with WorkFusion to handle complex use cases. That was the main reason why we went with WorkFusion. I was also going to say their AutoML seemed advanced compared to other tools.

What other advice do I have?

If it is used for simple things, it is definitely easy. If you want to get complicated and do your coding, then you need some technical knowledge. It depends on the use case.

To someone who is looking into WorkFusion but already has an RPA tool in place, I would say, "Take an evaluation of your current RPA in terms of your ML statistics, extraction rate, or KPIs from the current RPA environment. Then, possibly do a PoC with WorkFusion in terms of how WorkFusion can match those KPIs or make them better, and slowly transition from the other RPA to WorkFusion if the results are better."

Version 10.1.4 might not be the best option since there are some known bugs that can cause load distribution issues. Maybe go with a later version. A PoC would be good. In general, do a good evaluation, then pick the right version and move forward with that.

We have evaluated WorkFusion Network's library of prebuilt components, but we have not used them so far.

I would rate this solution as seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Stijn Maricau - PeerSpot reviewer
Owner at maricau consulting
Real User
Top 10
Easy to use solution with automated reporting capability
Pros and Cons
  • "This solution improved the reporting in our organization. The financial department was doing a lot of copy pasting from different sources to create financial reports. Through ProcessRobot, we were able to automate all those copy pasting and produce all those financial reports overnight."
  • "Some automation features on some programs did not work smoothly."

What is our primary use case?

It's an RPA (Robotic Process Automation), so it's a robot and we use it to automate a lot of financial reports.

How has it helped my organization?

This solution improved the reporting in our organization. The financial department was doing a lot of copy-pasting from different sources to create financial reports. Through ProcessRobot, we were able to automate all those copy-pasting and produce all those financial reports overnight. Our financial department was able to free up a lot of their time. They no longer need to invest their time in the work, particularly in creating the report. They can focus their time on analyzing the data more, rather than exerting more time in report creation.

What is most valuable?

This solution is easy to use. It was one of the easiest to use, plus the price-quality was the reason why we selected this. Its features for its price were the best fit for our company.

What needs improvement?

As for what could be improved in this solution: I tried to do some automation on Microsoft Dynamics AX and it was not successful. The integration with Dynamics AX was not really a success, but for the rest, I don't have problems with.

Some automation features on some programs did not work smoothly, so that's a negative feature. That might be solved now with the newer version because Microsoft took over Softomotive. I hope they have improved that feature and that it now works better with their own software.

I'm not really missing features I'd like to see on the next release because we only use it for a really small target area. We just use it for reporting. It's not like we're using it extensively on test automation and other similar processes, but I know we can do a lot more with this solution.

For how long have I used the solution?

We've been using this solution for three years now.

What do I think about the stability of the solution?

This solution is really stable.

What do I think about the scalability of the solution?

About the scalability of this solution, we're using the desktop version now, and I know that there's some other version. We can scale it up to use more robots, but we don't have a requirement for it currently.

How are customer service and support?

The technical support for this solution was really okay. Information on the website was documented well e.g. there were nice manuals. I didn't use their technical support, but the website where I could find all the technical documentation was really good. Because it was well-documented, it was self-explanatory and I could start from there.

Which solution did I use previously and why did I switch?

We used two different solutions, but we switched because they were too expensive for the purpose we wanted to use those solutions for.

How was the initial setup?

Setting up this solution was really straightforward. It just needed a little bit of clicking. It only took a few minutes to install as it's a really simple program. It's not complicated.

What about the implementation team?

Implementing this solution was self-explanatory. I did the implementation myself.

What was our ROI?

We saw a significant return on investment because we were able to save a lot of time from our financial and human resources staff, so this saves a lot of money and the return on investment on that 1,000 euros is quickly felt.

What's my experience with pricing, setup cost, and licensing?

We paid for one license for this solution. It was a lifetime license for this version (version 8), and we paid around 1,000 euros. At the moment, as long as we use this version, there is no additional cost, but when we upgrade to the new version, it will be a monthly subscription.

We bought the license from Softomotive, so we had one license and that license was restricted to version eight. When we upgrade to the newest version, we would need to buy that upgrade, because Microsoft has taken over Softomotive and they no longer sell licenses. They only sell monthly subscriptions.

We have to transfer our license to a Microsoft subscription, and though they will give a redemption, the cost will change, so this is also one of the reasons why we didn't change to the new version yet.

Which other solutions did I evaluate?

We evaluated other solutions: UiPath and Kofax.

What other advice do I have?

You're using an older version. Now, Microsoft has taken over this version and they're calling it Power Automate desktop. I think a lot of improvements have already been done to the newest version, so what I'm going to tell you about the old version will no longer be relevant. We need to upgrade to the new version then check if the problems we were having have been fixed in the new version. Overall, we are satisfied with what we use it for because I think it's quite okay for our use case.

The name ProcessRobot doesn't exist anymore. Softomotive has been taken over by Microsoft so this solution has been rebranded by Microsoft to Power Automate desktop.

It's a robot, so it's operating on a server on its own. There's no real user, but it's trying to replace users. There's only one developer who is creating the tasks on that system. We also don't require anyone for its maintenance.

At the moment, we're using this solution to create a report of 50, so we have 50 data scripts running each night. We're planning to extend its use with a couple of reports, but for now, there's no need to further use it for other tasks.

My advice to others looking into implementing ProcessRobot is to try it first because it's free now, so you can test it. You can test it for free on the Windows 11 version. It's delivered by Microsoft for free. Go ahead and test it. The solution is nice and fast.

I would give this solution a rating of eight or nine. Let's say nine out of ten. I couldn't find any pictures for my use case. I think this was the best choice we could make, and ten is too perfect for rating a solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Digital Innovation Manager at a consumer goods company with 10,001+ employees
Real User
Top 20
Low-code, easy to use with simple use cases, but should be a centrally-governed system
Pros and Cons
  • "The most valuable features are that it is low-code and simple."
  • "It doesn't have any OCR capabilities."

What is our primary use case?

We use Microsoft Power Automate for various personal initiatives of people to automate their own work.

It is used in a laboratory environment to connect the laboratory systems and to automate the connections between them.

What is most valuable?

The most valuable features are that it is low-code and simple.

What needs improvement?

For simple use cases, it is easy to use but as soon as it becomes complex then it doesn't fulfill the requirements.

It doesn't have any OCR capabilities. It doesn't really work with our ERP system, where we can log into the ERP system and have a robot updating it directly.

Microsoft is early on in this game and not really very far yet. They just need to mature their solutions.

In the next release, I would like to see a centrally-governed system, where you can access fully automated processes. This would include the ability to connect to other systems and log into them.

I would like to see it as a centrally managed solution.

For how long have I used the solution?

I have been using Microsoft Power Automate for six months.

How are customer service and technical support?

We are using a local partner of Microsoft in the Netherlands, and it's going quite well.

Which solution did I use previously and why did I switch?

At the moment, we're using both Microsoft Power Automate and Microsoft Power Apps. We also use Kofax.

How was the initial setup?

If you are using it as a user, I'm not aware of how complex it is for setting up central governance on it. But with proper RPA, you very much need the central-governance to ensure that things are conforming to standards. 

As soon as it starts being involved in business-critical use, then governance is very important.

I haven't seen that the central governing of it to be easy.

What about the implementation team?

We use a local partner to help with the implementation and it's going quite well.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing, but the problem is something we run into often. As soon as you want to use a data service, all of a sudden the license cost goes up. 

It's more fragmented licensing, where every little thing that you add, you get an extra license cost.

What other advice do I have?

Microsoft is gradually becoming better, but for RPA, it's not fully there yet.

If you are looking for a low-code, simple to deal with email and extract a spreadsheet, then Microsoft is a good option. However, if you have a complex RPA use case where optical character recognition or PDF ingestion is needed then Kofax is a better choice.

I'm responsible for the center of excellence running Kofax as an RPA solution, and not for the Microsoft Power Apps.

I would rate Microsoft Power Automate a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Technical Project Manager at a tech services company with 1,001-5,000 employees
Real User
An intuitive workflow system, that is stable and easy to setup
Pros and Cons
  • "The workflow system is very intuitive."
  • "I would like to see an enhanced auditing feature included."

What is most valuable?

The most valuable feature is the workflow. The workflow system is very intuitive.

What needs improvement?

It would be nice if they brought in some pre-defined functions such as drag and drop coding.

I would like to see an enhanced auditing feature included.

For how long have I used the solution?

I have been working with Pega Robotic Process Automation for 36 months, three years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable product.

I have a team of approximately 50 people who are core Pega developers.

How are customer service and technical support?

The community support is awesome. They answer your questions and they support them.

The technical support is okay. I would not rate them a ten, but maybe a six or a seven out of ten.

Which solution did I use previously and why did I switch?

I have used other solutions and if you were to ask me about Robotic Process Automation, I would first choose Blue Prism and Pega would be second. The last would be WorkFusion.

How was the initial setup?

The initial setup was straightforward.

It took a couple of weeks for the team to set it up.

What about the implementation team?

We have our in-house community for Pega deployment. In fact, I lead the community.

What's my experience with pricing, setup cost, and licensing?

Pricing is handled by my legal team. This is something that is out of my control or knowledge.

What other advice do I have?

For anyone who is interested in using this solution, I would suggest doing a POC, (Proof of Concept) before the implementation.

Blue Prism, is a little better.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Robotic Process Automation (RPA)
November 2022
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