Service and Support
Klocwork's customer service is responsive and efficient, with support teams available in multiple countries, ensuring coverage across different time zones. Responses are prompt, within a day, and technical support is consistently rated highly, guiding users effectively. Most issues are resolved promptly, with a clear process for ticket escalation. Klocwork employs both standard and paid support models, providing proactive communication and assistance. Users appreciate the knowledgeable and accessible support staff, highlighting satisfaction with the service received.
Deployment
Klocwork's initial setup is consistently described as straightforward and easy, often requiring minimal time and effort. Users highlight its simplicity, with many installations completed in under a day by small teams. Although largely simple, a few users note persistent issues with Klocwork installing services contrary to preferences. Manual adjustments are sometimes needed, especially for Windows. Some mention additional complexity with rule set definitions and on-premise server configurations. Frequent updates demand attention, impacting project time.
Scalability
Klocwork exhibits strong scalability from small teams to expansive organizations with thousands of users. It accommodates varied scenarios, handling multiple processors effectively without requiring excessive resources. While some users haven’t extensively tested its scaling aspects, others have seamlessly expanded usage across different languages and teams. Klocwork is frequently utilized alongside other security tools to meet broader needs, supporting diverse configurations and efficiently managing increased project volumes as requirements grow.
Stability
Klocwork is consistently stable, effectively handling extensive codebases without issues. Multiple organizations confirm its reliability, despite occasional interface problems and demands for significant computing power. Some users report slow updates and server connectivity issues due to infrastructure changes. Stability remains uncompromised, with many years of usage supporting its dependability. Though improvements in performance and GUI experience are suggested, Klocwork's enduring presence since 2003 and adaptability through transitions underscores its robustness.