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Katalon Studio is #6 ranked solution in top Test Automation Tools and #8 ranked solution in top API Testing Tools. PeerSpot users give Katalon Studio an average rating of 8 out of 10. Katalon Studio is most commonly compared to TestProject: Katalon Studio vs TestProject. Katalon Studio is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
Katalon Studio Buyer's Guide

Download the Katalon Studio Buyer's Guide including reviews and more. Updated: June 2022

What is Katalon Studio?


Katalon Studio is a simple and powerful automation solution built by KMS Technology for testers everywhere. The tool provides features comparable to popular commercial solutions while eliminating the hassle of building an automation framework from open sources. Best of all, we are committed to keeping Katalon Studio free.

Katalon Studio Customers
  • Coca-Cola
  • Tesla
  • Black Board
  • TaTa Consultancy Services
  • Sony
Katalon Studio Video

Katalon Studio Pricing Advice

What users are saying about Katalon Studio pricing:
  • "In terms of pricing, Katalon, Selenium, and Cypress all represent a similar level of investment. The software for these tools are either true open source or almost open source (because they charge a small fee), so pricing is a neutral point for me."
  • "The price is not high it's good."
  • "The cost of Katalon Studio is expensive but it is less than some of the other solutions, such as Micro Focus UFT or SmartBear TestComplete. The cost is the main reason we are using Katalon Studio."
  • "We are using the free version of Katalon Studio at this point."
  • Katalon Studio Reviews

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    Khurram Jamil Khan - PeerSpot reviewer
    Head of SQA, Project Manager at Vroozi
    Real User
    Top 20
    Great record and playback functionality but isn't user-friendly and needs better technical support
    Pros and Cons
    • "The best thing about the solution is that there is a record and playback functionality."
    • "The free version of the solution is not user friendly at all."

    What is our primary use case?

    We have an application that's for secure point management. There are different values on it, starting from PR creation to PO, etc. We log into the application and then create a PR and then a PO, and from there we can run functional test cases. We use it to identify important areas for regression testing. 

    What is most valuable?

    There is a free version of the solution. The best thing about the solution is that there is a record and playback functionality.  The solution allows for specific object files.  The solution has great multi-parallel languages that work in the facilities here.

    What needs improvement?

    The free version of the solution is not user friendly at all. The solution's most valuable aspect is related to the record and playback. However, they need to improve the record and playback facility. TestComplete and UFT both have a much better record and playback functionality in comparison. It's one of the main reasons why I have, for example, inline tools, like UFT 5.0.  They need to improve their object repository. The solution isn't as mature as TestComlete or UFT. Although they are continuously writing more functionalities, this is one area they really need to improve in. Technical support needs to be improved upon.

    For how long have I used the solution?

    We've been using the solution for three to four years now.
    Buyer's Guide
    Katalon Studio
    June 2022
    Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
    610,812 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    The solution is okay in terms of stability, but just not as stable as TestComplete or UFT, two of its competitors.

    What do I think about the scalability of the solution?

    We have five people working with the solution right now.  This solution was being extensively used on a daily basis in our organization. However, for the last couple of months we are not using it as much as we were using it. From February, we have reduced the usage of Katalon because we are working on a replacement solution. We're very cost-conscious and the new tool provides us with more value.  The solution does have potential to scale. It would be pretty easy to do so if a company needed to.

    How are customer service and support?

    We've contacted technical support in the past. The support is basically a site where you can record your issues. The feedback I've received from my team is that it's not great technical support and they aren't fully satisfied.

    Which solution did I use previously and why did I switch?

    We actually started with a solution called Selenium. However, the Selenium GUI was not as comprehensive and the solution itself was not easy to use. We moved to Katalon due to the fact that it was free of charge, and had the record and playback facilities we required.

    How was the initial setup?

    The initial setup wasn't complex. It was straightforward. I found it to be quite easy.

    What about the implementation team?

    Due to the fact the process wasn't that difficult, we handled the installation of the solution in-house with our own team.

    What's my experience with pricing, setup cost, and licensing?

    There is a free version of the solution. That said, companies should be aware that if they do go ahead with the freemium version, the effort required to do the work is extremely high and might negate the positive aspect of having a "free" solution.

    Which other solutions did I evaluate?

    We've since looked at both UFT and TestComplete. Katalon is cheaper, however, it doesn't offer everything we need and its features aren't as robust as the other two.

    What other advice do I have?

    We're using the solution as a customer and don't have any sort of relationship or contract with Katalon. The company gave us a demo to try that includes approximately seven or eight sessions of training to all 15 resources. However, Katalon also has lesson fees associated with the solution. That means we have to spend money, and we need to be strategic and careful now when considering which tool we need to invest in. That's why we are basically working on different tools, including UFT and TestComplete. We are working with the 4.0 and 5.0 versions, however versions 7.0 and 8.0 have also launched at this point. Katalon is a good tool if we are comparing it with a developer tool. It's the cheaper option too, however, is not as mature as compared to the other competitors. The lack of maturity may be why it's cheaper. If a company is looking to buy a user-friendly software testing tool while having to pay less money, Katalon may be the best option as compared to UFT or TestComplete. I'd rate the solution overall six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Senior Quality Assurance Analyst at a educational organization with 501-1,000 employees
    Real User
    A simple installation with good video tutorials and great stability
    Pros and Cons
    • "The scalability of the product is good."
    • "The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product."

    What is our primary use case?

    For Katalon Studio we tried using it for record and play tasks. We could test it on Windows and different operating systems, such as macOS.

    What is most valuable?

    I did a small POC and during that time I found the product to be very easy to use. I'd describe it as extremely user-friendly.

    There's a lot of information that is readily available on the internet, and therefore it's easy to learn about the product itself.

    The scalability of the product is good.

    The solution was quite stable throughout the time I used it.

    We found the installation process to be quite simple. There is also very helpful online documentation that can help you if you ever get stuck during the implementation process itself.

    What needs improvement?

    As of now, the product has a complete packet and they could develop more on it. It definitely could improve the interface as well for mobile. While I didn't use it too much while I was working with the solution at the time, I am using mobile a lot now, and I see how helpful it is to have a good interface in place. 

    The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product.

    For how long have I used the solution?

    I didn't use the solution for very long. I did a small POC for about one month or so.

    What do I think about the stability of the solution?

    The stability of the solution was quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is great.

    What do I think about the scalability of the solution?

    The solution is quite scalable. If you go ahead and use the paid version, you can expand it as you need to.

    At the time, we had eight to ten people using the solution, however, we are no longer using it, and therefore do not have plans to scale or increase usage.

    How are customer service and technical support?

    I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with them. I can't speak to any personal experience, however.

    Which solution did I use previously and why did I switch?

    We have used, and continue to use, an in-house automation tool. When that company developed our SIEM work, we built custom SEIM for work in Java and Selenium.

    We simply tried Katalon as we were using different operating systems and we wanted to try a solution that worked across them.

    How was the initial setup?

    The initial setup was not complex at all. The installation was very easy. The configuration, as well, was very straightforward. There are videos online that really help in walking you through the process. If you get stuck at any point you can watch them and they really help navigate you through the process.  

    I can't recall exactly how long the process took to complete. 

    In terms of maintenance, basically, there was one DevOps employee who was doing everything related to the maintenance part. We also had a manager heading it up. We were basically in different scrum teams and we were working on the same product. We only needed one person to look after everything and manage it as necessary. 

    What's my experience with pricing, setup cost, and licensing?

    Originally, we did pay a licensing fee, however, the company decided not to continue with the product in the end. For us, it was too expensive.

    What other advice do I have?

    On Katalon I didn't work much. I did a small POC and it was just for one month. After that, I switched back to our native and our custom in-house automation tool.

    We didn't deploy it on the cloud due to the fact that initially, it was freeware, and then it got paid. At that point, our company was not interested in investing that amount of money into a new product when they had their own custom-built solution. They were parallelly building the automation framework in Java and Selenium. They're using test engines for reporting. Going forward, we will be using this framework and not Katalon.

    I would recommend the solution to others. I would rate it at an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Katalon Studio
    June 2022
    Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
    610,812 professionals have used our research since 2012.
    Executive at a tech services company with 11-50 employees
    Reseller
    Top 20
    Good tool for its price bracket, despite limitations and lack of support for some technologies
    Pros and Cons
    • "Katalon Studio's biggest advantage is its price. It's a good tool for the price, albeit with some limitations when you compare it with tools like Tricentis Tosca."
    • "One aspect that can be improved is testing for desktop applications. I would like to see them support more technologies in this area."

    What is our primary use case?

    I am the manager of a team that provides testing services to clients and we use Kalaton Studio for test automation (mainly for web applications) as well as Jira which we use for test management.

    Most of our Katalon Studio deployments are based on a private cloud because we work with companies that have particular concerns about security and they prefer to use either private cloud or on-premises infrastructure with machines internal to the company.

    Being based in Portugal, our team size isn't that big compared with other countries like Germany, UK, or the United States. Thus, we are not officially partners with Katalon, but sometimes our clients ask us to facilitate the reselling of Katalon Studio.

    What is most valuable?

    Katalon Studio's biggest advantage is its price. It's a good tool for the price, albeit with some limitations when you compare it with tools like Tricentis Tosca. However, these tools are in completely differently leagues, just like in football where you have the National league and the Championship league. For specific needs, given its price, Katalon Studio is a good solution.

    What needs improvement?

    One aspect that can be improved is testing for desktop applications. I would like to see them support more technologies in this area. For example, Tosca, in contrast to Katalon Studio, has support for more than 150 different technologies.

    For how long have I used the solution?

    I have been working with Katalon Studio for about 18 months. 

    What do I think about the stability of the solution?

    It is a stable product.

    Which solution did I use previously and why did I switch?

    We have previously used Micro Focus UFT One and Tosca, and we also have experience using Selenium and Cypress in specific situations.

    How was the initial setup?

    It's tricky to say whether the setup is easy or not in an absolute sense. In some cases, it's very straightforward, and in general it is easy to set up. We usually take a few days for the installation of Katalon Studio.

    What about the implementation team?

    We implement Katalon Studio as part of a comprehensive solution that we provide as a service for clients, and it is just one piece of the whole solution. The number of people involved in the initial deployment is completely dependent on the size of the project and the stringency of the security required, but it usually only takes one or two people.

    What was our ROI?

    We have seen return on investment, but it depends on the application that you need to test. It's like a car; if you buy an expensive car that supports hundreds of thousands of kilometers without expensive repairs in the garage, you get the payback on that investment. And if you buy an expensive car and you only want to use the car on weekends, e.g. 100 kilometers per weekend, you might die before you get return on that investment. So it all depends.

    What's my experience with pricing, setup cost, and licensing?

    In terms of pricing, Katalon, Selenium, and Cypress all represent a similar level of investment. The software for these tools are either true open source or almost open source (because they charge a small fee), so pricing is a neutral point for me. The price isn't a problem. It's all about compatibility with the application undergoing testing.

    If you took twice as many hours to finish something that in another tool you could finish in half the time, then it represents an unnecessary cost. What you don't spend in license fees, you may be spending in the service itself, or in people to support it. These are costs that may become evident later.

    Which other solutions did I evaluate?

    Other test automation tools that we evaluated are products that we have used previously such as Micro Focus UFT One and open source tools like Selenium and Cypress.

    When it comes to Selenium, it is more of a scripting language, while Katalon is a keyword-driven solution in which you can use visual programming.

    What other advice do I have?

    The biggest piece of advice I can give to others is to first analyze whether the tool is compatible with the application to undergo testing.

    I would rate Katalon Studio a seven out of ten. 

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Flag as inappropriate
    Faranak Adinehzadeh - PeerSpot reviewer
    Software Test Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Top 20
    User-friendly with good object recognition, and priced well
    Pros and Cons
    • "One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements."
    • "Now we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time."

    What is most valuable?

    It's very user-friendly and convenient. The forum and the people who use Katalon have been very helpful.

    One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements. It was amazing and helped me resolve some of the issues that I was having.

    Previously with another application, we had to create an expert dynamically and used the running of tests which provided a solution for it.

    What needs improvement?

    It would be helpful if we could develop from scripts in other languages. For example Python. It would be more convenient than working with Jira and Java. For some of my colleagues who don't have the knowledge in the development, it is easier to work with Python rather than with Java.

    After two years of using this solution for free, we were limited in the features that we could use and had to start to pay for them. Now, we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time.

    I would like to see it integrate other tools other than Jira, and to have support in other development languages would be helpful.

    For how long have I used the solution?

    I have been working with Katalon Studio for over a year.

    What do I think about the scalability of the solution?

    We have three users in our organization who are using this product.

    How are customer service and technical support?

    My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the pricing issue and the free solution, they were not as kind.

    In other read or questions and requests, they are very kind and friendly. 

    Also, they have a forum that is very useful.

    Which solution did I use previously and why did I switch?

    Previously, we have used other applications and API. For some projects, we use a combination of applications and API.

    How was the initial setup?

    The initial setup was easy and straightforward. 

    I didn't have any requirements.

    It took a month to deploy 10 automating services.

    What's my experience with pricing, setup cost, and licensing?

    Katalon Studio was offered free at first, and we could easily use it. After two years, some of the features were limited and we had to pay. Because of the sanctions, we had difficulties in being able to use a solution and having to pay for it. Our economic situation is not good and has created many difficulties.

    The price is reasonable, but our sanctions do not allow us to pay for any international tools.

    We have to find other companies to pay for us, without it costing us any money.

    The price is not high, it's good. 

    Which other solutions did I evaluate?

    My colleagues and I did a comparison between Ranorex Studio and Katalon Studio. 

    Katalon Studio provides us with a free solution for some of our basic features. Ranorex is very expensive for us. Both are user-friendly and we can work with both of these solutions easily.

    What other advice do I have?

    Once we developed a new solution, Katalon was no longer free, and we had to pay for all of the features.

    Katalon has provided me with a solution to the issues and limitations that I was experiencing.

    I have many limitations and issues with automating their application. I did not use the mobile features offered by Katalon Studio.

    I would recommend it for anyone who doesn't want to be involved in developing a lot. some people want to use some resources to automate the application of their data system.

    I think that if you have some knowledge of development and using Python in addition to Robot Framework, Framework is better. It allows them to do whatever they want.

    For those who do not have development knowledge, I would recommend Katalon Studio.

    I would rate Katalon Studio an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Tinnaphan Wibullanon - PeerSpot reviewer
    Professional Services Manager at a non-profit with 201-500 employees
    Real User
    Top 20
    Good testing framework with a straightforward setup but needs more features
    Pros and Cons
    • "The initial setup is pretty straightforward and easy enough to complete."
    • "It seems to lack a few requirements that a typical customer would want. Compared to other solutions, this product is lacking."

    What is our primary use case?

    We primarily use the solution according to customer requests. We don't use it for a specific feature; we tend to use it when and if we are requested to. The client dictates that on their end. It's largely used as an automation testing tool. That's how it is meant to be used.

    What is most valuable?

    The solution has very good integration capabilities overall. 

    The client has an extremely stable testing framework, and therefore they rely on Katalon to get the results. The reporting is very good.

    The initial setup is pretty straightforward and easy enough to complete.

    The stability, overall, seems to be reliable.

    We haven't found the scalability to be lacking.

    What needs improvement?

    The solution could always add more features. It seems to lack a few requirements that a typical customer would want. Compared to other solutions, this product is lacking.

    I'd like the integration with Jira to be a bit better. 

    The pricing could be slightly improved. 

    For how long have I used the solution?

    I've been using the solution for about a year at this point. It hasn't been that long. We tend to switch back and forth, between solutions. We tend to switch month to month.

    What do I think about the stability of the solution?

    I haven't come across any stability issues. Our clients haven't complained. It's pretty much big and glitch-free. It does not crash or freeze. Our customers have found it to be reliable.

    What do I think about the scalability of the solution?

    We haven't found any limitations with the scalability. Our clients haven't hit any barriers as of yet. It's my understanding that the solution can scale. 

    How are customer service and technical support?

    I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in touch with them, or how knowledgeable or responsive they are. Unfortunately, I have no insights to share. 

    Our team often Googles questions and can find answers online if they need to.

    How was the initial setup?

    We did not find the initial setup to be overly complex or difficult. it was very straightforward. It was simple.

    We have a team that can Google questions and find information online pretty easily if there is any maintenance that needs to be handled. We tend to handle the maintenance aspect for our clients. 

    What's my experience with pricing, setup cost, and licensing?

    It's my understanding that the pricing could be improved upon. I cannot recall the exact pricing. I cannot speak to the cost or licensing terms. We're just basically maintaining the solution for our clients. 

    What other advice do I have?

    We are just end-users and use it according to our client's requirements. We don't have a specific business relationship with Katalon.

    Some customers use ALM, and we use Jira, due to the lower price. These help us with project management aspects. This solution isn't well known, as it might be in other countries. 

    This solution is very useful for companies, such as banks or insurance organizations, that need something that can be used for commercial purposes. It's a good solution for enterprise-level companies.

    I'd rate the solution at a seven out of ten. It's okay, however, if it offered more features to its customer base, it would be much better.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    Portfolio Manager at a tech services company with 10,001+ employees
    Real User
    Useful multiple technology platform, scalable, but usability could improve
    Pros and Cons
    • "The most valuable feature of Katalon Studio is that everything can be managed from one platform."
    • "Katalon Studio should improve its usability, it still needs some improvement where users can easily use it to build their automation suite. It requires some initial work to set it up. There should be more keywords in the library to limit the coding requirements, this will allow a non-technical person easily start using it, which would be better."

    What is our primary use case?

    Katalon Studio is used for supporting multiple technology platforms, such as BGTs, and web clients.

    What is most valuable?

    The most valuable feature of Katalon Studio is that everything can be managed from one platform.

    What needs improvement?

    Katalon Studio should improve its usability, it still needs some improvement where users can easily use it to build their automation suite. It requires some initial work to set it up. There should be more keywords in the library to limit the coding requirements, this will allow a non-technical person easily start using it, which would be better.

    There are a couple of areas, such as test data and service virtualization, that should be integrated into this one, it would be an entrance solution for automation testing.

    For how long have I used the solution?

    I have been using Katalon Studio for approximately one year.

    What do I think about the stability of the solution?

    When I used Katalon Studio initially there were some stability issues. However, I did a POC and it is very stable. It has been stable for the past four to five years. 

    What do I think about the scalability of the solution?

    The scalability of Katalon Studio is good.

    I'm a part of a centralized team where I have approximately nine different tools. Wherever the requirements are in the project we use the solution, we do not use it on a day-to-day basis.

    How are customer service and support?

    The support we have received has been good.

    Which solution did I use previously and why did I switch?

    I used multiple different solutions previously, such as TestComplete, Selenium, and Micro Focus UFT.  Katalon Studio is similar to Micro Focus UFT in supporting multiple platforms.

    How was the initial setup?

    The full deployment of Katalon Studio can be heavy. If we have to install the complete Android Studio, it takes a lot of space on the system. Otherwise, the setup is not that complex. They have improved over the years, it is much easier, but space is one constraint it has. Once you install Android Studio completely, it would impact the performance of your machine. 

    What about the implementation team?

    I did the implementation of Katalon Studio myself.

    What was our ROI?

    I have seen a return on investment from using Katalon Studio. After approximately 10 cycles we can see a good return. We have seen a 30 to 40 percent cost savings.

    What's my experience with pricing, setup cost, and licensing?

    The cost of Katalon Studio is expensive but it is less than some of the other solutions, such as Micro Focus UFT or SmartBear TestComplete. The cost is the main reason we are using Katalon Studio.

    What other advice do I have?

    I advise others to try this solution if they're looking for a different technology stack of applications, this is one solution they can use instead of using multiple solutions.

    Katalon Studio is an integrated platform for multiple technologies in one place, you will receive all many features, such as web applications and mobile.

    I rate Katalon Studio a seven out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    QA Architect at a media company with 201-500 employees
    Real User
    Easy to setup, with fast automation and not overly technical
    Pros and Cons
    • "The automation is very fast and you don't need to be overly proficient in coding."
    • "There could potentially be more reporting within the solution. We need more issue reports, for example."

    What is our primary use case?

    We will primarily use the solution for regression testing.

    What is most valuable?

    Katalon is very easy to record and then we can use the identifiers very easily. Katalon automatically gets you all the identifiers. It's very user-friendly. How it finds the objects and gets the identifiers is excellent.

    The initial setup is very easy.

    The automation is very fast and you don't need to be overly proficient in coding.

    What needs improvement?

    I just started using it, however, if I get the demo, I'm looking for mobile as well, so that I can get more area on it. As of right now, I don't have that much. I'm just starting with it. Once I get to be a full-fledged user, then I can give better input.

    There could potentially be more reporting within the solution. We need more issue reports, for example. 

    For how long have I used the solution?

    We've only been using the solution for a couple of months at this point. It's still pretty new to us. We're still exploring the product.

    What do I think about the stability of the solution?

    We are still very new to the solution and we need more time to test the stability, to see if it is reliable. We haven't had any problems just yet, however, we haven't had enough time with the product to really make a judgment call on stability.

    What do I think about the scalability of the solution?

    We are still simply exploring the solution and therefore only have maybe ten users on the solution at this time.

    How are customer service and technical support?

    I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or responsive they are.

    Which solution did I use previously and why did I switch?

    We have used Selenium in the past.

    How was the initial setup?

    We did not find the initial setup to be very difficult or complex. It was straightforward. It was easy. A company shouldn't have any trouble with the process.

    We were using the trial version and it was very easy to install.

    What about the implementation team?

    We mostly installed the trial version ourselves, although we were in touch with Katalon during the process.

    Which other solutions did I evaluate?

    Before implementing Katalon, we compared it with Selenium, which we were already using.

    If a user has good programmatic skills, I'd go for Selenium. Otherwise, due to its relative speed and faster automation, I'd go for Katalon.

    What other advice do I have?

    We want to use Katalon Studio RE. I had a call with the salesperson. He said that he'll arrange one day a demo, however, that has not been scheduled yet.

    In general, I would rate the solution at a seven out of ten.

    I'd recommend it specifically for users that don't have that much programming prowess.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Mudasir Shafi - PeerSpot reviewer
    Testing Lead at Enstoa
    Real User
    Top 5Leaderboard
    Flexible and cost-effective, but should include support for more frameworks
    Pros and Cons
    • "The most valuable feature is that the browser and the API testing is available in a single tool, and I don't have to look at other options."
    • "There is not much support offered for the free version, which is something that could be improved."

    What is our primary use case?

    This is a product that I have been using personally, rather than professionally.

    Katalon Studio is basically used for automation. One of the use cases is to automate products that my company is offering to our clients. Another use case is internal automation used to make our own development more efficient.  

    What is most valuable?

    The most valuable feature is that the browser and the API testing is available in a single tool, and I don't have to look at other options.

    The flexibility that it offers is something that I like.

    It supports the Cucumber BDD framework.

    What needs improvement?

    There is not much support offered for the free version, which is something that could be improved.

    Support for more frameworks would be a really good addition to this tool

    For how long have I used the solution?

    I have been using Katalon Studio for about one year.

    What do I think about the stability of the solution?

    The stability is fine.

    What do I think about the scalability of the solution?

    Our use is still in the early phase, so we haven't yet looked at scalability or even how we can scale it up. There are only two of us using it at the moment.

    How are customer service and technical support?

    When you have a license, the technical support is really good. However, the free version doesn't offer as much as it should. As such, we have not yet reached out to them.

    How was the initial setup?

    The initial setup was straightforward. Once we had approval for the product, it did not take long to roll it out across the organization. I'm still building a case for it, although there isn't much in terms of roadblocks or issues.

    What about the implementation team?

    We have an in-house team for deployment so we are thinking about doing it entirely on our own.

    What's my experience with pricing, setup cost, and licensing?

    We are using the free version of Katalon Studio at this point.

    Which other solutions did I evaluate?

    Prior to choosing Katalon for testing, we were looking at Selenium and Telerik Test Studio. Katalon offers the free version, which allows us to play around with it. Also, the API and the mobile features are attractive.

    What other advice do I have?

    With respect to the free version, it is a product that I would recommend. However, at the enterprise level, I would have to evaluate the support and see what they have to offer with the licensed version.

    Overall, this is a good tool but at this time, the support is something that I would like to see improved. 

    I would rate this solution a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
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    Updated: June 2022
    Buyer's Guide
    Download our free Katalon Studio Report and get advice and tips from experienced pros sharing their opinions.