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IBM Case Foundation OverviewUNIXBusinessApplication

IBM Case Foundation is #22 ranked solution in BPM Software. PeerSpot users give IBM Case Foundation an average rating of 8 out of 10. IBM Case Foundation is most commonly compared to IBM BPM: IBM Case Foundation vs IBM BPM. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is IBM Case Foundation?
IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM Case Foundation was previously known as Case Foundation, FileNet Business Process Manager.

IBM Case Foundation Buyer's Guide

Download the IBM Case Foundation Buyer's Guide including reviews and more. Updated: May 2022

IBM Case Foundation Customers
Suncorp Group Limited
IBM Case Foundation Video

Archived IBM Case Foundation Reviews (more than two years old)

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Senior Software Solutions Specialist at a tech services company with 1,001-5,000 employees
MSP
Helpful in decision making and analysis, good technical support, but the user-interface needs to be improved

What is our primary use case?

We are providing services for our customers whose primary use case is mainly for those processes that are not covered through any ERP or MIS system or that need to be automated.

What is most valuable?

The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.

What needs improvement?

The interface needs to be more user-friendly.

In the next release, I would like to see better integration with ERP tools and an improved interface.

For how long have I used the solution?

I have been familiar with the IBM Case Foundation solution for three to four years.

What do I think about the stability of the solution?

This solution is stable and we have not had any issues to this point.

What do I think about the scalability of the solution?

We have not explored the scalability at this time.

How are customer service and technical support?

We have contacted technical support and it's fine. We are satisfied with the support overall.

How was the initial setup?

The initial setup is straightforward, but because the interface needs to be improved, it gets complex. You have to develop more and more, which involves some coding and development to ease it out.

The length of deployment depends on the requirements. If it is a small process, five to six nodes, it's a matter of one to two days. If it is a complex process and the rules are complex then it can take weeks.

The method of deployment depends on the customer's use case requirements.

What's my experience with pricing, setup cost, and licensing?

Pricing is in the mid-range, it is not cheap, but it's not expensive. Two models are available and it depends on which one you are using.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Solutions Consultant at a tech services company with 201-500 employees
Consultant
Good for integrating information with business processes
Pros and Cons
  • "Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
  • "There are some features that could be enhanced like the document viewer"

What is most valuable?

The most valuable feature is the flexibility and the ability to divide search screens and to search for documents. The ECM feature inside the system is great. Everything you need from modern ECM, you can find in this system.

What needs improvement?

My only thought on how the product could be improved would be the addition of some features that could be enhanced like the document viewer but I think the product is very good. 

I think some enhancements could be included in the next release. The content navigator is very good, and the viewer too. They could include music on the navigator, features like that. They need to concentrate on the document viewer itself which needs to be enhanced to manage the document comparison feature. It would be great if that were included.

For how long have I used the solution?

I've been using the solution for almost 10 years. 

How was the initial setup?

The initial setup is somewhat complex and needs to be simplified. 

What other advice do I have?

It's a very good solution. I would rate it a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
IBM Case Foundation
May 2022
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
597,415 professionals have used our research since 2012.
IBM Specialist at a tech services company with 51-200 employees
Real User
Good IBM content navigation, a straightforward setup, and very stable
Pros and Cons
  • "The client and the IBM content navigation are the solution's most valuable features."
  • "Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

What is our primary use case?

We primarily use the solution as a correspondence system. We also use it for procedures and implementation as well.

What is most valuable?

The client and the IBM content navigation are the solution's most valuable features. 

The product allows us to easily customize at each step.

What needs improvement?

The solution needs more courses based on Dojo programming and Dojo processes.

Their Java updates need to be reconsidered. I heard they would be removed, but that hasn't happened yet. They should support BPM language.

Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.

What do I think about the stability of the solution?

I consider the solution to be very stable.

What do I think about the scalability of the solution?

The solution is largely scalable, but it depends on the case. If it's something that's not too complex, it should be alright.

How are customer service and technical support?

There are no specific problems per se with technical support but sometimes we find they have a shortage of documentation that could help with troubleshooting.

How was the initial setup?

The initial setup is straightforward. Deployment takes one or two days depending on the environment.

What other advice do I have?

We use the on-premises deployment model. In the past, I've developed solutions based on Case Foundation. We're partners with IBM.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Solution Architect at a tech services company
Real User
Stable and scalable but is about to be phased out by IBM
Pros and Cons
  • "The solution is scalable."
  • "The service as it currently stands is out-of-date and lacks flexibility."

What is our primary use case?

We primarily use the solution in relation to the designing process for clients.

What needs improvement?

My understanding is that IBM is actually shutting down the solution. They're moving to something called Digital Business Automation because Case Foundation uses a workflow engine that is relatively outdated. They haven't updated it in seven years. Instead, they're moving to a new line of products. They do the same thing but in a more modern and flexible way. A newer version will need better security, email integration, and scripting.

The service as it currently stands is out-of-date and lacks flexibility.

For how long have I used the solution?

I've been using the solution for 2.5 years.

What do I think about the stability of the solution?

The stability of the solution is okay.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

If an organization does a base installation, it's not that complex to set it up. 

The problem is that instructions are not that easy to come by and not really available or very helpful if you can find them. 

To get the project running completely, meaning implementing an actual solution completely for a customer, that will depend on what the customer wants. This can be extremely complex for certain clients.

The main deployment may take one to two weeks, however, full implementation can be anywhere from three months to a full year.

The customer plays a big role in implementation. For example, at the beginning of the project, you do a business analysis with them and collect data. They approve the design and everything else after that. You may run into problems where the customer changes the design as the project rolls out. That extends the project drastically. 

What was our ROI?

The solution isn't really the type of product that provides ROI. It's more of a support product; it's not aimed for financial gains or savings. Its purpose is very intangible. You allow employees to apply for leave easier, or you optimize your correspondence, which doesn't really translate to ROI.

What other advice do I have?

We use the on-premises deployment model. We're an IBM partner. We have about six projects ongoing in which we are implementing the solution for clients.

As this solution is being phased out, I'd advise others to go with something newer. Also, be sure you do a proper design study before implementing a solution.

I'd rate the solution six out of ten. In terms of rolling out deployments, it's good and there aren't really any bugs. However, it has a general lack of features.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Solutions Architect at a financial services firm with 5,001-10,000 employees
Real User
Provides capability for system integrations, but the multiple workflow apps need to be merged
Pros and Cons
  • "It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
  • "​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"

How has it helped my organization?

It definitely has provided better proficiency in our business processes. The user does not need to look for and launch something on their own. It can be launched automatically. It provides the capability of doing system integrations, again, without having a need for a user to launch a specific process.

What is most valuable?

It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository.

What needs improvement?

The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.

For how long have I used the solution?

More than five years.

How is customer service and technical support?

They're knowledgeable and responsive.

What other advice do I have?

I rate it a six out of 10, mostly because of not using the other Case Manager in BPM enough. Case Foundation, we're all over that. We're using it considerably. But, again, maybe a little bit of a hurdle in what's next or how to implement that next step.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free IBM Case Foundation Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2022
Buyer's Guide
Download our free IBM Case Foundation Report and get advice and tips from experienced pros sharing their opinions.