It's really about simplifying my infrastructure and getting myself to be cloud-enabled in a hybrid infrastructure so that I can move in and out of the cloud. That way, I can have a very easy-to-manage, intelligent infrastructure so I no longer have to worry about level one and level two calls. The storage is intelligent, it's taken care of itself. For example, if I want full-stack management, or I want to know if my virtual machines are being bad actors or noisy neighbors, or the firmware on my servers or hosts, or my hardware is all in good shape or if it has a predictive failure — I want to know about it and I want it to open up a ticket for me so that the part can be delivered to me and I don't have to open up a ticket.
Here's a good scenario: Years ago I used to manage large data centers. I started out with 800 servers, I had 16 people. When I left there, I had 2,900 servers and eight people. That is the reality of IT staff. They're constantly being compressed and asked to do more with less. In order to do that you have to have an intelligent infrastructure. You have to have a methodology that allows you to be able to supply your user community with the services that they need consistently with a smaller staff. That is what really drives DACI and HCI.
Our clients come in all sizes, from small, medium, and large-sized businesses.