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Anti-Malware Tools
July 2022
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President and CEO at a tech services company with 51-200 employees
Real User
Top 20
Straightforward to set up with excellent detection and response capabilities
Pros and Cons
  • "Scalability hasn't been an issue for us."
  • "The price is too high."

What is our primary use case?

We primarily use the solution for our Windows and Macs.

What is most valuable?

The detection and response have been excellent overall. We've had no ransomware attacks. 

We found the initial setup to be straightforward. 

The solution is stable. 

Scalability hasn't been an issue for us.

What needs improvement?

The price is too high.

For how long have I used the solution?

I've been using the solution for three years now. 

What do I think about the stability of the solution?

The stability has been fantastic. We have never had an outage. There are no bugs or glitches. The performance is great.

What do I think about the scalability of the solution?

As we are a smaller organization, scalability hasn't been an issue. It's been very good so far. 

We have about 120 users and they include technical people, salespeople, project managers, and developers.

This solution is being widely used in our organization as it is mandatory. All of our users need to have it. 

How are customer service and support?

The product works really well. We very rarely had to reach out to technical support. When we reached out to them, they've been pretty good.

Which solution did I use previously and why did I switch?

We were in the old McAfee EPO and with all the ransomware and all that stuff hitting us, we found that McAfee wasn't really cutting it. That's why we switched.

How was the initial setup?

The initial setup is simple. It's not overly complex or difficult. 

For us, the deployment took a couple of weeks and we were good to go.

You need very few staff members for deployment and maintenance. 

What about the implementation team?

We did not use an integrator, consultant, or reseller to help us with the implementation. We were able to handle it ourselves.

What was our ROI?

There's not really an ROI. The ROI is that we haven't been hit by ransomware.

What's my experience with pricing, setup cost, and licensing?

The product is quite expensive. It's higher than the competition in general in terms of cost. 

We pay a yearly licensing fee.

They also offer what they call the Falcon Complete, which was a complete managed service, which we chose not to go with. We measured it ourselves.

Which other solutions did I evaluate?

We looked at Carbon Black, Cybereason, and Microsoft Defender ATP. We chose CrowdStrike, as it's always easy to use. It was the most mature product as well. We liked what Gartner had to say about CrowdStrike.

What other advice do I have?

We're a managed security services provider.

I can't speak to the exact version of the solution we're using at this time. 

I would advise users to just follow the advice of CrowdStrike. They have some very good manuals and YouTube videos and stuff of that. It's a complex piece of software, however, you need to work very well and make sure your implementation is correct.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Anti-Malware Tools
July 2022
Get our free report covering Broadcom, Microsoft, and other competitors of Cybereason Next-Generation Antivirus. Updated: July 2022.
621,327 professionals have used our research since 2012.