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Verint Open Platform vs Zoho CRM Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Verint Open Platform
Ranking in Customer Experience Management
10th
Average Rating
8.2
Reviews Sentiment
5.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Zoho CRM Plus
Ranking in Customer Experience Management
12th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Customer Experience Management category, the mindshare of Verint Open Platform is 1.1%, down from 2.0% compared to the previous year. The mindshare of Zoho CRM Plus is 1.1%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Verint Open Platform1.1%
Zoho CRM Plus1.1%
Other97.8%
Customer Experience Management
 

Featured Reviews

Elisha Guile-Anderson - PeerSpot reviewer
Supervisor, Real Time Operations at Gabb
Real-time analytics have streamlined workforce scheduling and improved service level decisions
I thought Verint Open Platform was really great overall. I think there were just a few small things here and there that I would maybe change. I thought it would be really helpful if I could pull up a list of agents specifically, not just based on their teams. If I could just type their names and hit tab and then they would come into some scheduling timeline, that would be beneficial. This would be especially helpful if I needed to add unplanned absence from our sick line. We had agents that would call or email our sick line, calling out sick for the day, so it was a bit of a manual process. But other than that, I thought it was great. Probably the main improvement would be pulling agents up in more of a list format. Perhaps this has been fixed since my time using the product.
JO
Chief Information Officer at granistr
Efficiently managing prospects and communications with seamless API and integration solutions
Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations. We use API, which connects to Google Maps Business solution, allowing us to find prospects from any country using this integration. We manage all our operations regarding marketing and deals prospect management, which saves a lot of workplaces.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since using Verint Open Platform, I have seen a reduction in manual work, with almost a 70 to 80% uplift from the manual effort and other WFM tools when we transitioned to Verint, which represents a very significant uplift and reduction in manual work."
"The companies that implemented the Quality Bot saw operational gains, an increase in NPS, an improvement in quality, and more assertiveness in identifying which agents were not performing at their best."
"Verint Open Platform has positively impacted my organization by increasing the productive time of my team and making real-time tasks easier to manage."
"Verint Open Platform has made the work much easier for the RTAs and for the schedulers who update the schedules from scratch and download the raw data while checking the adherence for agents."
"Most things work great out of the box, and we do not have many customer complaints about features not working."
"It really streamlined a lot of our processes, especially our Realtime Analyst processes."
"The tool's features and performance are good."
"My advice is to use Zoho CRM Plus because it deserves a rating of nine."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."
"Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."
"The product has valuable stability features."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."
 

Cons

"One thing that sometimes customers complain about is the lack of support in Portuguese since I am based in Brazil and the customers that I support are mostly in Brazil."
"To improve Verint Open Platform, I would recommend adding a section that creates easier options for the rostering part, such as work patterns and work events including training, breaks, lunches, and meetings."
"One improvement needed for Verint Open Platform is that the upgrades need to be scheduled, and there is a need for application improvement in terms of latency, as real-time takes time to refresh the screen."
"I think there were just a few small things here and there that I would maybe change."
"Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part."
"Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."
"Zoho CRM Plus's UI could be more user-friendly."
"There is no single platform that can streamline everything effortlessly, which makes our setup complex."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
"Zoho CRM Plus needs to have more detailed reports."
"Zoho CRM Plus's configuration process could be improved."
"Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."
"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."
 

Pricing and Cost Advice

Information not available
"The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."
"It is an affordable product."
"I rate the solution's pricing a three out of ten. It is very affordable."
"The tool's pricing is moderate, and licensing costs are yearly."
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902,988 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Verint Open Platform?
I do not have those numbers with me right now, but the experience, as I am the vendor and not the end customer, indicates that many times we have to be aggressive on discounts because of competitio...
What needs improvement with Verint Open Platform?
Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is ver...
What is your primary use case for Verint Open Platform?
The main use case I have for Verint Open Platform is the use of AI, both to handle the coaching part and real-time validation of what happens on the call with alerts to the supervisor when somethin...
What needs improvement with Zoho CRM Plus?
Zoho Desk ( /products/zoho-desk-reviews ) would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base. Additionally, better integration support a...
What is your primary use case for Zoho CRM Plus?
I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, sim...
What advice do you have for others considering Zoho CRM Plus?
My advice is to use Zoho CRM Plus because it deserves a rating of nine. It has improved tremendously since 2017 and is now comparable with top CRM solutions like Salesforce ( /vendors/salesforce )....
 

Overview

Find out what your peers are saying about Salesforce, Qualtrics, Freshworks and others in Customer Experience Management. Updated: May 2026.
902,988 professionals have used our research since 2012.