We compared Zerto and Veeam Backup & Replication based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Veeam is commended for its dependability, flexibility, and user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication. Veeam Backup & Replication would benefit from improved integration with different technologies as well as simplified implementation and troubleshooting processes.
Service and Support: Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved. Veeam's support is generally viewed as helpful, responsive, and knowledgeable, but a few customers have reported slow response times and a lack of expertise in certain areas.
Ease of Deployment: The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions. Veeam’s setup is commonly seen as uncomplicated, but there may be a slight learning curve.
Pricing: Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost. Some users find Veeam Backup & Replication to be affordable, while others deem it expensive.
ROI: Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow. Veeam offers a budget-friendly solution, quick implementation, and strong protection for client data centers.
Comparison Results: Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better. Veeam Backup & Replication is considered a dependable, flexible solution. However, some users had issues with implementation and integration.
"The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time."
"The WAN accelerator feature has been the most valuable for me. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup."
"It's got a very good user-friendly interface. It's easy to use."
"Features with the most value are Instant VM Recovery, SQL Explorer and Exchange Explorer."
"Integration with various applications, such as on-premises laptops and desktop backups, as well as applications and databases, is excellent."
"Its portability and being able to back up between different platforms are the most valuable features."
"The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature."
"The most valuable feature of this solution is the recuperation of the weaker machines."
"Zerto gives us peace of mind knowing that if we were attacked by ransomware, we would be able to recover data from the time before the ransomware to get us back to being fully functional."
"We had a disaster recovery four or five years ago. I can't remember what happened, but I believe something crashed in our data center, like a power outage. We did a failover of our network using Zerto from production to disaster recovery. We successfully completed the failover process in three or four hours without issue. The data was current, and the application owners could access their data and continue working while the issue was resolved."
"It is pretty easy to use. The interface is intuitive and easy to use. Once you set it up, it just works. So, it is great."
"Its ease of use and scalability are valuable."
"VMware VM replication over narrow WAN bandwidth."
"Zerto is so easy to use that when I showed it to my manager, he said jokingly, 'Huh. I could use it myself, I don't need you.' Zerto is most elegant."
"The recovery was pretty seamless. It took about a minute for it to kick over when we did our testing. So, it wasn't a long downtime."
"The main purpose of this tool is to allow failover between different data centers and different locations. When one site is unavailable, we can start the failover activity and perform the failover task. When a primary location is unavailable, or there is some hardware or logical issue at the primary location, it allows us to resolve the problem. We are able to start services at safe locations. We handle the disaster recovery process, and this is the main function for which we are using it all the time."
"The reporting feature can be improved."
"The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves."
"I cannot recall coming across any features that were lacking."
"The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved."
"Add an archive option to support legal obligations."
"Veeam currently lacks features for backing up to network-attached storage. Veeam Backup & Replication agents do not support S3 storage. Only Veeam Backup & Replication server supports S3 storage."
"I would like to see a storage application in the next version of the product."
"There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space."
"Zerto should add the capability to replicate the same VM to multiple sites."
"Some of the ability to automate selections and automate VPG creations could be better."
"Certain areas were designed and work fine for VMware but are under development for Hyper-V. Eventually, all features will work for both platforms."
"We learned that we got a new account representative supporting our account. I found this out today. Apparently, this is something that they kicked off at the beginning of this year, but there has been a failure in communication in letting us know who is the proper channel for us to reach out to if we need assistance."
"The number one thing we have found we would like changed so far is the cost per VM. It would be great to get that pricing reduced."
"It would be great if Zerto could automate replication more."
"I wouldn't mind seeing Zerto sold at a cheaper price point, although the cost is comparable to VMware SRM."
"One improvement that could make it easier would be to have an easier way to track journal usage and a little bit more training around journal sizing. I've done all the training and the journal is still a gray area. There is confusion surrounding how it's billed and how we should bill clients. It would be easier if it had billing suggestions or billing best practices for our clients to make sure that we're not leaving money on the table."
Veeam Backup & Replication is ranked 1st in Backup and Recovery with 17 reviews while Zerto is ranked 2nd in Backup and Recovery with 127 reviews. Veeam Backup & Replication is rated 8.6, while Zerto is rated 9.0. The top reviewer of Veeam Backup & Replication writes "Simple deployment, exceptional restore capability, and seamlessly data recovery". On the other hand, the top reviewer of Zerto writes "Our average recovery time is now in seconds, and we can spin up a test version without affecting our production environment". Veeam Backup & Replication is most compared with Acronis Cyber Protect, Azure Backup, Rubrik, Veritas NetBackup and Commvault Cloud, whereas Zerto is most compared with VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines, Commvault Cloud and VMware Cloud Disaster Recovery. See our Veeam Backup & Replication vs. Zerto report.
See our list of best Backup and Recovery vendors, best Cloud Backup vendors, and best Disaster Recovery (DR) Software vendors.
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