

ThousandEyes and Veeam Data Platform are key players in network management and data protection. Users give Veeam Data Platform the upper hand for its comprehensive features that justify higher costs, while ThousandEyes impresses with cost-effective pricing for larger businesses.
Features: ThousandEyes supports network monitoring by providing application visibility and analyzing connectivity paths. Its path analysis and scalable monitoring are crucial for cloud providers and ISPs. Veeam Data Platform offers backup verification, quick recovery, and cloud flexibility with scalable and reliable solutions for data management.
Room for Improvement: ThousandEyes could improve device monitoring, application-level monitoring, and integration with other Cisco products, along with enhanced dashboards and alert systems. Veeam Data Platform can bolster support for physical servers, enhance database integration and reporting, and reconsider its pricing structure, as it lacks agentless backup for Linux.
Ease of Deployment and Customer Service: ThousandEyes provides efficient on-premises and cloud deployments with satisfactory technical support. Veeam Data Platform offers versatile deployments but has a complex setup process. Both have reliable customer service, though Veeam's support is noted as more dependable.
Pricing and ROI: ThousandEyes is moderately priced with quick ROI due to network optimization. Veeam Data Platform offers a good ROI with its advanced features, despite higher costs, and its pricing is seen as reasonable, though the licensing complexity can be a challenge.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
We contacted the support team, and they resolved it within a couple of hours.
The escalation from first, second to third tier is sometimes very long-lasting, but the resolve rate is quite high.
I would rate their technical support a 10 out of 10.
Most cases are handled perfectly.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Integration with other vendors is also seamless.
I would rate the scalability part of Veeam Data Platform 10 out of 10 because we have the ability to scale out the product at any time with scale-out backup repositories and can add licenses as needed.
In order to scale Veeam Data Platform, we have to pay a lot more money.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
There are no issues with stability in Veeam Data Platform.
I can say the stability of Veeam Data Platform is almost 8 to 9, as the cluster functionality was not there in earlier platforms such as version 12, but is provided in version 13.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
The improvement we would like to see is the option to scale Veeam Data up in smaller sections rather than large sections, which requires paying much more.
OpenStack is something Veeam Data Platform doesn't support, and they haven't indicated that they will support it in the future.
Reducing it by 20% would make it more accessible to a broader range of customers.
I believe it is not expensive; it's the regular price.
Veeam Data Platform is more expensive than OpenStack because we pay for it in US dollars, while we pay for OpenStack in Egyptian pounds.
A reduction of 20% in the current cost would make the solution more attractive to clients.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
The platform is user-friendly, comprehensive, and compatible with numerous market solutions, including virtualization and bare metal servers.
The most important aspect of this platform is data security with immutable data in the storage.
Ransomware protection is a good feature added in Veeam Data Platform from version 12 onwards.
| Product | Market Share (%) |
|---|---|
| Veeam Data Platform | 1.0% |
| ThousandEyes | 2.4% |
| Other | 96.6% |


| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 217 |
| Midsize Enterprise | 99 |
| Large Enterprise | 139 |
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
Veeam Data Platform is a leader in data resilience, providing businesses with reliable and secure backup, recovery, and advanced data insights. It is designed to combat today's cyber threats while ensuring data remains protected, adaptable, and recoverable.
Engineered to offer a seamless and powerful data resilience experience, Veeam Data Platform helps organizations with intelligent protection beyond just backup. It enables orchestrated and verifiable recovery processes, helping maintain continuous operations. By offering integrated solutions against evolving cyber threats, this platform assures businesses of data availability and precision restoration, empowering them to remain resilient under any circumstances. Its robust security features, coupled with efficient replication and deduplication benefits, deliver confidence in data management across hybrid and cloud deployments.
What features make Veeam Data Platform stand out?Veeam Data Platform is primarily used for managing backup and replication across VMware and Hyper-V environments, supporting both cloud and on-premises infrastructures. In industries managing significant IT services, it assists in disaster recovery and virtual machine protection, enhancing business continuity. Its integration with applications like Microsoft Office 365 ensures reliable data protection and quick recovery, making it beneficial for those looking to streamline operations across diverse deployment scenarios.
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