TalkDesk vs Vtiger CRM comparison

The compared TalkDesk and Vtiger solutions aren't in the same category. TalkDesk is ranked #4 in CCP , with an average rating of 8.4, and holds a 3.9% mindshare in the category. Vtiger is ranked #34 in CRM , with an average rating of 7.0, and holds a 0.8% mindshare. Additionally, 100% of TalkDesk users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

TalkDesk

Read 11 TalkDesk reviews

242 Views
116 Comparison Views

100% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

359 Views
147 Comparison Views

100% willing to recommend

TalkDesk

Vtiger CRM

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between TalkDesk and Vtiger CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: June 2025).

Buyer's Guide

Contact Center Platforms

June 2025

Download the complete report

Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TalkDesk

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Contact Center Platforms (4th), Contact Center as a Service (CCaaS) (5th)

Vtiger CRM

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (34th), Sales Force Automation (12th)

Mindshare comparison

TalkDesk and Vtiger CRM aren’t in the same category and serve different purposes. TalkDesk is designed for Contact Center Platforms and holds a mindshare of 3.9%, up 2.3% compared to last year.
Vtiger CRM, on the other hand, focuses on CRM, holds 0.8% mindshare, up 0.5% since last year.

Contact Center Platforms

CRM

Featured Reviews

Vítor Hugo Pacheco

Head Of Telemarketing at Goldenergy

Simple to manage workflow and inbound flow and easy learning curve

I like the simplicity of managing a flow, mostly inbound. It's the most powerful feature in TalkDesk. From the user's point of view, there's no need for a softphone or TIP phone. The solution is very seamless. We use AI with a custom solution outside of TalkDesk. It is very simple to learn how to use TalkDesk. If you are in a managing position, you have the academy. Within one or two days, you are trained to work as a system manager.

Read full review

Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is similar to RingCentral. It automatically integrates with your systems, so you can make calls directly from Teams instead of making calls with the TalkDesk application. It also has sentiment analytics features, similar to AI features, where you can analyze the tone of the person you're speaking with, determining if they are angry or happy. You can pull back data and analyze it on a separate system."

"TalkDesk enhanced customer service with AI."

"The initial setup was straightforward."

"With TalkDesk, you get to use TalkDesk Studio, which allows you to easily create outbound campaigns, and I am very happy with it."

"I believe it is a great return because our last solution did not have this strict relationship."

"The most valuable feature of the solution is its ease of use."

"It is very simple to learn how to use TalkDesk."

"With TalkDesk, you can use add-ons, like extensions, from another application. TalkDesk allowed us to leverage metrics and analyze long calls using additional add-ons. I remember using Observe.AI, which was a game-changer for our project involving governmental information."

More TalkDesk pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The product must automate certain features so the agents do not have to do things manually."

"There were two big issues, but in a general statement, it is a stable tool."

"Inbound calls are shaky, especially if your internet speed is not high. It happens because of the internet bandwidth. The solution must be stable for regions with slow internet speeds, such as South Africa, Nigeria, and Kenya. It is because Africa doesn't have a good internet infrastructure."

"We faced issues with bulk SMS."

"While using TalkDesk, I noticed that sometimes the default color scheme, especially in night mode, wasn't suitable for elderly users."

"The solution lacks some features for outbound campaigns compared to other providers."

"One area for improvement in TalkDesk is its graphical environment, which doesn't allow for customized placement of icons or separate pages, making it challenging to organize and maintain complex applications. Additionally, for IVR applications, it lacks certain features like default inter-digit timeout settings or overall prompt timeout settings, which are common in other products. I also faced challenge was with call logging, as the system didn't perform well in retrieving and playing back call audio during development, although this might have been due to our specific setup or data volume."

"The solution's reporting feature is sometimes delayed and could be improved."

More TalkDesk cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"If we need less number of licenses, the pricing will be high."

"TalkDesk's pricing is with the investment."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

See which vendors are best for you

Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.

See recommendations

858,038 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

19%

Retailer

11%

Non Profit

Energy/Utilities Company

Educational Organization

41%

Real Estate/Law Firm

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for TalkDesk?

We do not have a point of comparison, but in general, I consider it a fair price.

See all answers

What needs improvement with TalkDesk?

We are still relatively new to this tool so we are not sure what could be improved. However, we consider it to be a great tool.

See all answers

What is your primary use case for TalkDesk?

Our industry is insurance. We are a middle to large enterprise with around seven hundred employees and about one thousand mailboxes. We have four contact centers, each with around twelve or fifteen...

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

Comparisons

Five9 vs TalkDesk

Compared 38% of the time

Genesys Cloud CX vs TalkDesk

Compared 36% of the time

Siebel Contact Center vs TalkDesk

Compared 26% of the time

More TalkDesk Competitors

Odoo vs Vtiger CRM

Compared 55% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 25% of the time

Zoho CRM vs Vtiger CRM

Compared 20% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

TalkDesk

May 2025

Download TalkDesk product report

Buyer's Guide

CRM

June 2025

Download Vtiger CRM product report

Also Known As

No data available

Vtiger Sales CRM

Overview

TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.

TalkDesk offers a suite of essential features for robust contact center functionality. Queue management, voicemail, click-to-call, call forwarding, local caller ID, and comprehensive analytics ensure efficient query management and improved customer satisfaction.

Additional features to emphasize:

TalkDesk's compatibility with popular CRM systems and live chat tools enhances team performance and workflow cohesion.
TalkDesk's customer experience analytics include sentiment analysis and visually appealing dashboards to provide deep insights into customer emotions and trends, enhancing businesses' understanding and response to customer needs.
TalkDesk's automated workflows and direct ticket creation within the interface streamline operations further.
Finally, TalkDesk's AI-driven tools optimize call routing, provide detailed analytics, and assist in agent coaching, elevating the quality of customer interactions.

Additionally, TalkDesk's focus extends to quality and workforce management, providing tools for assessing agent performance and recommending improvements. Features like voice and screen recording, time-stamped comments, and gamified metrics offer valuable insights for performance enhancement.

The mobile app Talkdesk Conversations, available for iOS and Android, extends platform functionality for remote teams. It includes call placement, recording, and CRM connectivity features, ensuring uninterrupted customer service. However, the app has garnered limited reviews and ratings on mobile app stores.

In summary, TalkDesk is a comprehensive, AI-enhanced, and highly integrative solution for businesses seeking to optimize customer service and agent management. With its range of features catering to various customer service aspects, TalkDesk is a good contact center platform to consider.

TalkDesk

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Contact Center Platforms

June 2025

Download Free Report

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: June 2025.

DOWNLOAD NOW

858,038 professionals have used our research since 2012.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.