Splunk Real User Monitoring (RUM) vs SysTrack comparison

Splunk and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Splunk is ranked #11 with an average rating of 8.5, while Lakeside Software is ranked #2 with an average rating of 9.3. Splunk holds a 0.8% mindshare in DEM, compared to Lakeside Software’s 16.3% mindshare. Additionally, 100% of Splunk users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Splunk Real User Monitoring...

Read 2 Splunk Real User Monitoring (RUM) reviews

49 Views
37 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

1,978 Views
1,131 Comparison Views

88% willing to recommend

Splunk Real User Monitoring...

SysTrack

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Splunk Real User Monitoring (RUM) and SysTrack based on real PeerSpot user reviews.

Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Splunk Real User Monitoring (RUM) vs. SysTrack Report (Updated: April 2025).

Buyer's Guide

Splunk Real User Monitoring (RUM) vs. SysTrack

April 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Real User Monitoring...

Ranking in Digital Experience Monitoring (DEM)

11th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (39th)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Real User Monitoring (RUM) is 0.8%, up from 0.4% compared to the previous year. The mindshare of SysTrack is 16.3%, down from 20.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

Sathis-Kumar

Senior Manager at Bank of America

Seamless issue detection with user time tracking and application load analysis

We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy to capture any bottlenecks or performance issues The most valuable features include user time…

Read full review

SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup of Splunk Real User Monitoring (RUM) was easy."

"The most valuable features include user time tracking and the ability to analyze application load times."

"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."

"I am impressed with the huge amount of information that you can get from the infrastructure."

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"It is a stable product. I would rate its stability a nine out of ten."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"The visualizer feature provides end-to-end analysis on all the machines."

More SysTrack pros

Cons

"There is room for improvement in customer support due to delays and standard feedback responses."

"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."

"It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired."

"Lacks flexibility with regard to licensing."

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"The solution lacks AI in its analysis module."

"The tool needs to improve the integration with third-party providers like Cisco products."

"One thing from a layman's standpoint, the report should be very clear."

"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

More SysTrack cons

Pricing and Cost Advice

Information not available

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"I would rate the solution's pricing a six out of ten."

"It is somewhat expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Digital Experience Monitoring (DEM) solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

26%

Financial Services Firm

15%

Retailer

12%

Government

Financial Services Firm

18%

Computer Software Company

11%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Splunk Real User Monitoring (RUM)?

The initial setup of Splunk Real User Monitoring (RUM) was easy.

See all answers

What needs improvement with Splunk Real User Monitoring (RUM)?

It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence fu...

See all answers

What is your primary use case for Splunk Real User Monitoring (RUM)?

See all answers

What do you like most about SysTrack?

I am impressed with the huge amount of information that you can get from the infrastructure.

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

Comparisons

Sentry vs Splunk Real User Monitoring (RUM)

Compared 53% of the time

Prometheus Group vs Splunk Real User Monitoring (RUM)

Compared 21% of the time

SigNoz vs Splunk Real User Monitoring (RUM)

Compared 14% of the time

Chronosphere vs Splunk Real User Monitoring (RUM)

Compared 13% of the time

More Splunk Real User Monitoring (RUM) Competitors

Nexthink vs SysTrack

Compared 82% of the time

ControlUp vs SysTrack

Compared 9% of the time

Alluvio Aternity vs SysTrack

Compared 7% of the time

Compared 2% of the time

More SysTrack Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Splunk Real User Monitoring (RUM) report

Download Splunk Real User Monitoring (RUM) product report

Buyer's Guide

SysTrack

April 2025

Download SysTrack product report

Overview

Splunk Real User Monitoring (RUM) offers real-time insights into website performance and user interactions, aiding in troubleshooting, optimizing load times, and enhancing user experience. Organizations utilize it to monitor traffic patterns, application health, and promptly detect anomalies.

Splunk Real User Monitoring (RUM) serves as an essential tool for organizations aiming to fine-tune their digital environments. It provides comprehensive analytics, allowing users to derive deep insights into user behavior and performance bottlenecks. With real-time performance tracking and seamless scalability, users can significantly enhance customer satisfaction. Intuitive dashboards and easy integration with existing systems make it accessible for companies of various sizes. Detailed error reporting and robust monitoring capabilities further ensure that performance issues can be addressed efficiently.

What are the key features of Splunk Real User Monitoring (RUM)?

Intuitive Interface: Allows easy navigation and operation for users.
Detailed Analytics: Offers deep insights into user behavior and system performance.
Real-Time Performance Tracking: Enables immediate monitoring and action.
Easy Integration: Seamlessly connects with existing systems.
Customizable Dashboards: Provides tailor-fit views for different needs.
Comprehensive Error Reporting: Helps in identifying and resolving issues quickly.
Seamless Scalability: Grows with organizational requirements.

What are the benefits or ROI users should look for?

Enhanced Customer Satisfaction: By optimizing load times and performance.
Improved Efficiency: Through quick identification of performance bottlenecks.
Better Decision Making: With actionable insights from detailed analytics.
Time Savings: Via intuitive interface and easy integration.
Proactive Issue Detection: Through real-time monitoring capabilities.

Splunk Real User Monitoring (RUM) finds use across multiple industries, including e-commerce, where it helps enhance user experience by optimizing load times and reducing bounce rates. In finance, it assists in ensuring smooth transaction processing, while in media, it supports uninterrupted content delivery. This versatility makes it a valuable tool for any digital-first enterprise.

Splunk

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Sample Customers

Information Not Available

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Splunk Real User Monitoring (RUM) vs. SysTrack

April 2025

Free Report: Splunk Real User Monitoring (RUM) vs. SysTrack

Find out what your peers are saying about Splunk Real User Monitoring (RUM) vs. SysTrack and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,028 professionals have used our research since 2012.

See our Splunk Real User Monitoring (RUM) vs. SysTrack report.

See our list of best Digital Experience Monitoring (DEM) vendors.

We monitor all Digital Experience Monitoring (DEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.