Splunk ITSI (IT Service Intelligence) vs Workspace ONE Intelligence comparison

Splunk ITSI (IT Service Intelligence) vs. Workspace ONE Intelligence

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Workspace ONE Intelligence

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

8.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Mobile APM (6th)

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Workspace ONE Intelligence	0.6%
Other	98.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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reviewer2788500

Network Operations Engineer at a media company with 1,001-5,000 employees

Proactive monitoring has transformed compliance checks and reduces help desk tickets daily

During implementation, we identified some features that I'm not actually using today, such as advanced predictive analytics and Digital Employee Experience scoring, along with real-time self-healing at scale. The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information. There's also a skill gap in teams, an over-automation risk, integration challenges, licensing and cost concerns, cultural resistance, and limited real-time action adoption due to the hybrid environment's complexity. If I could change just one thing about Workspace ONE Intelligence, even something small, it would be to make automation adoption simpler and safer, which would ease my workflow.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Splunk ITSI are event analytics and service insight."

"We are quite pleased with its capabilities."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

"Alerts and episodes are valuable to me."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"We have a lot of teams using Splunk and they would be blind without it."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

More Splunk ITSI (IT Service Intelligence) pros

"Integration is also very easy."

"I would rate Workspace ONE Intelligence nine out of ten."

"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."

"Workspace ONE Intelligence has significantly impacted my organization overall by shifting the operation from reactive to proactive IT, reducing the help desk load, providing a stronger security posture, improving visibility across the enterprise, automating routine IT work, especially in banking-specific contexts, enhancing employee productivity, and optimizing costs, leading to a cultural shift in IT teams."

Cons

"If the product had some prebuilt machine learning features, it would add value to our use cases."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

"I believe the refresh time should be faster."

"Splunk ITSI consumes a lot of CPU resources."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"Splunk ITSI (IT Service Intelligence) can be improved because there are some events that get missed in indexing, especially on the stats and AC stats."

More Splunk ITSI (IT Service Intelligence) cons

"Windows devices management needs improvement."

"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."

"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."

"The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information."

Pricing and Cost Advice

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Pricing has some room for improvement."

"It would have been good if the product cost was much lower."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."

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915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Financial Services Firm

13%

Manufacturing Company

12%

Construction Company

Comms Service Provider

13%

Manufacturing Company

13%

Construction Company

13%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

No data available

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

What is your experience regarding pricing and costs for Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...

What needs improvement with Workspace ONE Intelligence?

What advice do you have for others considering Workspace ONE Intelligence?

My advice to someone considering Workspace ONE Intelligence, who has a similar workflow to mine, is to start small and not attempt a big bang approach. Focus on outcomes, not just features, invest ...

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Product Reports

Splunk ITSI (IT Service Intelligence)

Download Splunk ITSI (IT Service Intelligence) product report

Splunk ITSI (IT Service Intelligence) report

Application Performance Monitoring (APM) and Observability

Download Workspace ONE Intelligence product report

Also Known As

No data available

Apteligent, Crittercism

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Workspace ONE Intelligence provides comprehensive insights and automation capabilities. It offers advanced analytics to streamline operations and enhance productivity through contextual intelligence and automated workflows, making it an ideal choice for businesses seeking to optimize resource use.

Focusing on data-driven decisions, Workspace ONE Intelligence delivers crucial analytics that improve security, compliance, and operational efficiency. Businesses leverage its powerful tools to automate processes and gain visibility into their IT environments. This platform enables companies to harness data effectively, leading to improved decision-making and resource allocation.

What are the standout features of Workspace ONE Intelligence?

Automation Workflows: Simplifies repetitive tasks, enhancing productivity.
Unified Data Aggregation: Provides a consolidated view of data across devices and applications.
Advanced Analytics: Delivers actionable insights into device performance and security risks.

What benefits and ROI can users expect when reviewing?

Increased Efficiency: Automation reduces manual overhead, saving time.
Enhanced Security: Comprehensive analytics identify potential threats early.
Cost Savings: Streamlined processes result in more effective resource allocation.

In finance, Workspace ONE Intelligence is used to manage sensitive client data securely, while in healthcare, it ensures compliance and seamless operation of medical devices. Retailers use it to optimize inventory and improve customer experiences through data-driven insights.

Omnissa

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego

Splunk ITSI (IT Service Intelligence) vs. Workspace ONE Intelligence