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Splunk ITSI (IT Service Intelligence) vs Splunk Security Essentials comparison

Splunk ITSI (IT Service Intelligence) and Splunk Security Essentials are both solutions in the IT Alerting and Incident Management category. Splunk ITSI (IT Service Intelligence) is ranked #3 with an average rating of 8.4, while Splunk Security Essentials is ranked #14 with an average rating of 8.5. Splunk ITSI (IT Service Intelligence) holds a 2.2% mindshare in IMS, compared to Splunk Security Essentials’s 1.4% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 100% of Splunk Security Essentials users who would recommend it.
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,996 Views
  • 330 Comparison Views
97% willing to recommend
Splunk Security Essentials
Read 4 Splunk Security Essentials reviews
  • 515 Views
  • 170 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk Security Essentials compete in IT management and cybersecurity, respectively. Splunk ITSI seems to have the upper hand in environments focusing on comprehensive service intelligence due to its extensive features, while Security Essentials is preferred for its specialized security tools.

Features: Splunk ITSI provides real-time monitoring, predictive analytics, and a unified view across services, enabling proactive issue identification and resolution. Splunk Security Essentials offers valuable pre-built security use cases and workflows, facilitating quick enhancements to security postures. ITSI focuses on service health and performance analysis while Security Essentials emphasizes security monitoring and alerting capabilities.

Ease of Deployment and Customer Service: Splunk ITSI is recognized for its thorough deployment process requiring strategic planning, benefitting from its scalable infrastructure and extensive support. Splunk Security Essentials offers straightforward deployment, suitable for quick security insights. ITSI's deployment may demand more initial effort; however, its support structure ensures tailored service growth, while Security Essentials excels in rapid security deployment and insights.

Pricing and ROI: Splunk ITSI's setup may incur higher costs due to its extensive service intelligence capabilities, offering significant ROI through enhanced operational efficiency. Splunk Security Essentials provides cost-effective security enhancement tools with quicker implementation timeframes. Despite potentially higher upfront costs, ITSI's comprehensive features promise substantial ROI, particularly in environments prioritizing service intelligence, while Security Essentials offers an economical option for those focused on improving cybersecurity without significant initial investment.

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Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk Security Essentials
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th)
Splunk Security Essentials
Ranking in IT Alerting and Incident Management
14th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
4
Ranking in other categories
Data Visualization (16th), Security Incident Response (11th)
 

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 2.2%, down from 3.2% compared to the previous year. The mindshare of Splunk Security Essentials is 1.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.2%
Splunk Security Essentials1.4%
Other96.4%
IT Alerting and Incident Management
 

Featured Reviews

Ahmed Naguib - PeerSpot reviewer
Ahmed Naguib
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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BM
Blas M.
Information Security Architect at UMMS
Offers a wide range of advanced detection capabilities for identifying suspicious activities
We already talked about Enterprise Security on May 28th.I'm using Splunk Enterprise. We do use SOAR Mission Control, but not AppDynamics or Phantom. We have another freemium app for infrastructure monitoring called ITSI, IT Essentials Work. We also have the ITSI module for virtualization. I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"The root cause analysis is very helpful for us."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
More Splunk ITSI (IT Service Intelligence) pros
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
"They have a good catalog of plans to use to resist the attacks."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
 

Cons

"We also faced challenges relating to UI development."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
"When we check the service analyzer, and we have custom inputs, there are issues."
"I believe the refresh time should be faster."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
More Splunk ITSI (IT Service Intelligence) cons
"The reporting feature needs to be more user-friendly."
"They could add more AI content or AI and machine learning."
"The price could be improved."
 

Pricing and Cost Advice

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"It would have been good if the product cost was much lower."
"Pricing has some room for improvement."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive compared to other tools."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
No data available
 

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
What is your experience regarding pricing and costs for Splunk Security Essentials?
Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.
See all answers
What needs improvement with Splunk Security Essentials?
I have not used Splunk Security Essentials' customizable dashboards. I have not taken advantage of the pre-built security use cases in Splunk.
See all answers
What is your primary use case for Splunk Security Essentials?
We use Splunk Security Essentials. We have projects, though not many projects per year. The solution is used to resist cyber attacks. They have a good catalog of plans to use to resist the attacks.
See all answers
 

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Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
December 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
Data Visualization
December 2025
Splunk Security Essentials reportDownload Splunk Security Essentials product report
 

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk Security Essentials provides a user-friendly interface that streamlines security operations with prebuilt content, helping organizations implement and manage security use cases efficiently.

This tool allows users to navigate a wide range of security use cases, offering valuable insights and tailored solutions. With its ability to enhance security postures, Splunk Security Essentials is essential for managing complex security operations. It supports use case development by providing actionable guidance and resources, enabling effective security measure planning.

What are the standout features of Splunk Security Essentials?
  • Prebuilt Use Case Content: Provides ready-to-use templates for common security scenarios.
  • Visual Analytics: Offers intuitive data visualization for threat analysis and reporting.
  • Guided Implementation: Facilitates easy adoption through step-by-step use case setups.
Which benefits and ROI can be expected when evaluating Splunk Security Essentials reviews?
  • Improved Threat Detection: Enhances the capability to identify and mitigate threats quickly.
  • Operational Efficiency: Streamlines processes, saving time and resources.
  • Cost-Effective: Reduces the need for additional security tools through integrated solutions.

In financial and healthcare sectors, Splunk Security Essentials is often utilized to bolster security frameworks, addressing unique industry challenges. Its adaptable structure supports compliance requirements, ensuring sensitive data protection and regulatory adherence in environments where security is paramount.

Splunk
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Information Not Available
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk Security Essentials
December 2025
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