Splunk ITSI (IT Service Intelligence) vs Splunk Security Essentials comparison

Splunk ITSI (IT Service Intelligence) and Splunk Security Essentials are both solutions in the IT Alerting and Incident Management category. Splunk ITSI (IT Service Intelligence) is ranked #3 with an average rating of 8.3, while Splunk Security Essentials is ranked #14 with an average rating of 8.5. Splunk ITSI (IT Service Intelligence) holds a 2.5% mindshare in IMS, compared to Splunk Security Essentials’s 0.8% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 100% of Splunk Security Essentials users who would recommend it.

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

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278 Comparison Views

97% willing to recommend

Splunk Security Essentials

Read 4 Splunk Security Essentials reviews

291 Views
131 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Splunk Security Essentials

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk Security Essentials compete in IT management and cybersecurity, respectively. Splunk ITSI seems to have the upper hand in environments focusing on comprehensive service intelligence due to its extensive features, while Security Essentials is preferred for its specialized security tools.

Features: Splunk ITSI provides real-time monitoring, predictive analytics, and a unified view across services, enabling proactive issue identification and resolution. Splunk Security Essentials offers valuable pre-built security use cases and workflows, facilitating quick enhancements to security postures. ITSI focuses on service health and performance analysis while Security Essentials emphasizes security monitoring and alerting capabilities.

Ease of Deployment and Customer Service: Splunk ITSI is recognized for its thorough deployment process requiring strategic planning, benefitting from its scalable infrastructure and extensive support. Splunk Security Essentials offers straightforward deployment, suitable for quick security insights. ITSI's deployment may demand more initial effort; however, its support structure ensures tailored service growth, while Security Essentials excels in rapid security deployment and insights.

Pricing and ROI: Splunk ITSI's setup may incur higher costs due to its extensive service intelligence capabilities, offering significant ROI through enhanced operational efficiency. Splunk Security Essentials provides cost-effective security enhancement tools with quicker implementation timeframes. Despite potentially higher upfront costs, ITSI's comprehensive features promise substantial ROI, particularly in environments prioritizing service intelligence, while Security Essentials offers an economical option for those focused on improving cybersecurity without significant initial investment.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Splunk Security Essentials Report (Updated: September 2025).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk Security Essentials

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th)

Splunk Security Essentials

Ranking in IT Alerting and Incident Management

14th

Average Rating

8.6

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

Data Visualization (17th), Security Incident Response (11th)

Mindshare comparison

As of October 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 2.5%, up from 2.4% compared to the previous year. The mindshare of Splunk Security Essentials is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.5%
Splunk Security Essentials	0.8%
Other	96.7%

IT Alerting and Incident Management

Featured Reviews

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

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Srinivas Prudhivi Reddy

Lead Consultant at Stickman cyber

Enables us to examine the parameters of the events found and take appropriate actions as necessary

Once we've configured our logs, for example, if we need to monitor processes and IP addresses, we ensure these logs are being ingested into our Splunk instance. The logs gathered from various endpoints are then consolidated into our Splunk platform. Once the data is collected, we can create searches and dashboards to analyze it. With these searches and dashboards, we gain insights into events and can make informed decisions based on them. We'll examine the parameters of these events and take appropriate actions as necessary.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"One of the excellent features is the service analyzer, which is truly impressive."

"The solution's scalability is fine."

More Splunk ITSI (IT Service Intelligence) pros

"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."

"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."

"They have a good catalog of plans to use to resist the attacks."

"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."

Cons

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"Splunk ITSI should include ease of integration and more templating."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

More Splunk ITSI (IT Service Intelligence) cons

"The reporting feature needs to be more user-friendly."

"They could add more AI content or AI and machine learning."

"The price could be improved."

Pricing and Cost Advice

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk ITSI is expensive compared to other tools."

"The pricing of Splunk is a bit high."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk pricing is high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

10%

Computer Software Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

No data available

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

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What is your experience regarding pricing and costs for Splunk Security Essentials?

Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.

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What needs improvement with Splunk Security Essentials?

I have not used Splunk Security Essentials' customizable dashboards. I have not taken advantage of the pre-built security use cases in Splunk.

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What is your primary use case for Splunk Security Essentials?

We use Splunk Security Essentials. We have projects, though not many projects per year. The solution is used to resist cyber attacks. They have a good catalog of plans to use to resist the attacks.

See all answers

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Compared 100% of the time

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Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

September 2025

Splunk ITSI (IT Service Intelligence) report

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Buyer's Guide

Data Visualization

October 2025

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Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk Security Essentials provides a user-friendly interface that streamlines security operations with prebuilt content, helping organizations implement and manage security use cases efficiently.

This tool allows users to navigate a wide range of security use cases, offering valuable insights and tailored solutions. With its ability to enhance security postures, Splunk Security Essentials is essential for managing complex security operations. It supports use case development by providing actionable guidance and resources, enabling effective security measure planning.

What are the standout features of Splunk Security Essentials?

Prebuilt Use Case Content: Provides ready-to-use templates for common security scenarios.
Visual Analytics: Offers intuitive data visualization for threat analysis and reporting.
Guided Implementation: Facilitates easy adoption through step-by-step use case setups.

Which benefits and ROI can be expected when evaluating Splunk Security Essentials reviews?

Improved Threat Detection: Enhances the capability to identify and mitigate threats quickly.
Operational Efficiency: Streamlines processes, saving time and resources.
Cost-Effective: Reduces the need for additional security tools through integrated solutions.

In financial and healthcare sectors, Splunk Security Essentials is often utilized to bolster security frameworks, addressing unique industry challenges. Its adaptable structure supports compliance requirements, ensuring sensitive data protection and regulatory adherence in environments where security is paramount.

Splunk

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Information Not Available

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk Security Essentials

September 2025

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