Splunk APM vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Splunk APM vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The features are pretty much ready out of the box.""The volume it handles is very good, including the number of metrics, the volume number of traces, and more.""The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices.""I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data.""The features are pretty much ready out of the box.""The solution is stable and reliable.""This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow.""It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."

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"I find the episode review, glass tables, and correlation search features very useful.""Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.""Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.""The solution is easy to scale.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.""The glass tables are very helpful.""It's scalable and expands well.""The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

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"The cardinality is pretty low.""Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want.""Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand.""They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved.""The monitoring of workloads when using SignalFx could be improved.""There are some predefined metrics.......we may want to create customized metrics.""The UI enhancements could be a way to improve the solution in the future.""I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

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"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""Splunk ITSI lacks out-of-the-box solutions for enterprise users.""We have problems doing upgrades and operating alternate new versions.""Splunk ITSI generates numerous false positives and has the potential for enhancement.""It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding.""We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable.""Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution.""It was an intimidating tool for us to jump into at the beginning."

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Pricing and Cost Advice
  • "The price of Slunk APM is less than some of its competitors."
  • "The pricing is reasonable."
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  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • "It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
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    734,678 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards.
    Top Answer:They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved. I also use LogMeIn where I can use predefined keywords to see the logs. They should… more »
    Top Answer:I am a technology analyst. I have been working on a financial project in the US. For this project, I used Splunk APM for troubleshooting and reviewing the logs, and finding errors. Most of our APIs… more »
    Top Answer:It would have been good if the product cost was much lower.
    Top Answer:If the product had some prebuilt machine learning features, it would add value to our use cases. It would be very good if the product had some in-built predictive analytics and future forecasting… more »
    Average Words per Review
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    Splunk APM is a comprehensive application performance monitoring solution that provides real-time insights into the performance and availability of your applications. 

    It offers end-to-end visibility across the entire application stack, from the front-end user experience to the back-end infrastructure. With Splunk APM, you can proactively identify and resolve performance issues, optimize application performance, and ensure a seamless user experience. 

    Splunk APM leverages machine learning and AI-powered analytics to automatically detect anomalies and provide actionable insights. The product supports a wide range of programming languages and frameworks, making it suitable for both monolithic and microservices-based architectures. It also integrates seamlessly with other Splunk products, allowing you to correlate APM data with logs, metrics, and other operational data for a holistic view of your application environment. 

    With its intuitive interface and powerful features, Splunk APM empowers developers, operations teams, and business stakeholders to deliver high-performing applications and drive better business outcomes.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Learn more about Splunk APM
    Learn more about Splunk ITSI (IT Service Intelligence)
    Sample Customers
    Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    Computer Software Company17%
    Financial Services Firm14%
    Manufacturing Company13%
    Healthcare Company10%
    Financial Services Firm38%
    Insurance Company15%
    Comms Service Provider8%
    Financial Services Firm18%
    Computer Software Company14%
    Manufacturing Company8%
    Company Size
    Large Enterprise100%
    Small Business20%
    Midsize Enterprise9%
    Large Enterprise71%
    Small Business9%
    Midsize Enterprise9%
    Large Enterprise82%
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Splunk APM vs. Splunk ITSI (IT Service Intelligence)
    September 2023
    Find out what your peers are saying about Splunk APM vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Splunk APM is ranked 25th in Application Performance Monitoring (APM) and Observability with 8 reviews while Splunk ITSI (IT Service Intelligence) is ranked 9th in Application Performance Monitoring (APM) and Observability with 17 reviews. Splunk APM is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Enables us to directly search for a metric and straightaway create alert charts ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Splunk APM is most compared with Splunk Enterprise Security, Elastic Observability, Grafana, Datadog and Sentry, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security, AppDynamics and BigPanda. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.