We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"Splunk's dashboards are great."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"Detectors are a powerful feature."
"The solution is stable and reliable."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The features are pretty much ready out of the box."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"Alerts and episodes are valuable to me."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The observability is great and valuable."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"The UI enhancements could be a way to improve the solution in the future."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"The UI enhancements could be a way to improve the solution in the future."
"The monitoring of workloads when using SignalFx could be improved."
"It was an intimidating tool for us to jump into at the beginning."
"The data recovery has room for improvement."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"I believe the refresh time should be faster."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
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Splunk APM is ranked 14th in Application Performance Monitoring (APM) and Observability with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk APM is most compared with Sentry, Elastic Observability, Monte Carlo, Grafana and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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