SolarWinds Incident Response vs xMatters comparison

Why PeerSpot?

SolarWinds and Everbridge are both solutions in the IT Alerting and Incident Management category. SolarWinds is ranked #5 with an average rating of 8.5, while Everbridge is ranked #12. SolarWinds holds a 1.5% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

SolarWinds Incident Response

Read 11 SolarWinds Incident Response reviews

1,122 Views
1,111 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,103 Views
2,762 Comparison Views

96% willing to recommend

SolarWinds Incident Response

xMatters

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Executive SummaryUpdated on Jul 24, 2026

xMatters and SolarWinds Incident Response compete in the incident management sector. xMatters has the upper hand in customization and flexibility, whereas SolarWinds is praised for its user-friendly reporting and cost-effectiveness.

Features: xMatters excels in workflow building, custom REST API integrations, and notification management. It is noted for its high flexibility and built-in integrations that streamline processes and incident management. Users can extensively customize notifications and designed workflows, which improves efficiency in managing incidents. SolarWinds Incident Response is recognized for its reliable alerts, vast integration options, and user-friendly reporting, making it a suitable choice for more straightforward incident management needs.

Room for Improvement: xMatters users call for better integration flexibility, enhanced reporting features, and improvements to API and license management. Some highlight a need for more intuitive dynamic list and template management. SolarWinds Incident Response may benefit from a more intuitive UI and stricter alert resolution controls. There are user-driven enhancement opportunities for both products to meet evolving needs.

Ease of Deployment and Customer Service: xMatters offers multiple deployment options, including private, public, and hybrid cloud configurations, with a commendable support team known for quick assistance and high responsiveness. SolarWinds also supports varied cloud setups and has a solid support framework, although xMatters is perceived to excel in customer engagement and response times.

Pricing and ROI: xMatters is characterized by a higher price due to its comprehensive features, which may yield substantial ROI through enhanced incident management efficiency despite its costly licensing model. In contrast, SolarWinds Incident Response is viewed as cost-effective with affordable user pricing, appealing to organizations prioritizing budget. The decision between these products should consider the balance of costs and organizational needs, with xMatters offering advanced features for a higher expenditure.

To learn more, read our detailed SolarWinds Incident Response vs. xMatters Report (Updated: September 2026).

Buyer's Guide

SolarWinds Incident Response vs. xMatters

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Incident Response

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of SolarWinds Incident Response is 1.5%, up from 0.4% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
SolarWinds Incident Response	1.5%
xMatters	4.2%
Other	94.3%

IT Alerting and Incident Management

Featured Reviews

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Proactive alert routing has improved uptime and now reduces incident impact across teams

Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Squadcast has impacted our organization positively by reducing more time and by making sure our solution runs faster."

"Squadcast has positively impacted my organization by helping with incident management and enabling alerts to be responded to more quickly."

"A significant return on investment has been seen because incidents can be tracked timely and actions can be taken that minimize downtime."

"Squadcast notifications have helped me resolve issues faster because they notify me as soon as an issue happens, and then I go and fix it before it gets escalated to further sections."

"Squadcast helped us build a better product by improving both response time and reliability."

"Squadcast has positively impacted our organization by providing timely acknowledgment of alerts, which improves our handling of production issues."

"Squadcast has positively impacted the organization with its notification feature that allows receiving a call in case an alert is missed from the UI, enabling timely action, which helps in resolving issues within the minimum time frame and prevents more production issues."

"Squadcast has positively impacted our organization because we are timely getting alerts, and based on those alerts, we can take the required actions, so if there is any burning security alert, we can timely act to avoid production downtime, which results in a return on investment, and there are many transactional costs involved in it, so by reducing the downtime of the system, we are able to save revenue loss from the client side."

More SolarWinds Incident Response pros

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"It has improved our time to respond; prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem, and now it's down to minutes."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"It is the sort of thing that we can't live without anymore."

"Being SaaS-based is a plus. Regardless of the state of our network or infrastructure, xMatters will still be available via a mobile device."

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

"It has been easy to use and very reliable."

More xMatters pros

Cons

"Squadcast can be improved if we restrict the manual resolution of alerts, as currently this feature is lacking inside Squadcast."

"Sometimes, while updating the escalation policies tab, Squadcast takes a lot of time, which could be improved."

"One feature I think Squadcast must improve is the message quality and call quality we get; currently, the proper message is not being clearly heard on the calls we receive."

"In terms of improvements for Squadcast, there are opportunities, such as having only two workflows for tagging alerts based on priority P1, P2, with our current premium plan."

"Squadcast could enhance the UI to be more user-friendly."

"Squadcast could be improved because when multiple alerts trigger, the team currently performs manual resolution of those alerts."

"I remember when we were working on the integration, the documentation was not great, and we found it difficult to understand what the document was saying in some parts."

"Squadcast user interface is poor, especially when you are on a smaller screen, as it makes the navigation experience very bad."

More SolarWinds Incident Response cons

"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."

"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"Additional built-in integrations with other applications would be an area of improvement."

"This is our biggest issue: licensing."

"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

More xMatters cons

Pricing and Cost Advice

Information not available

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"If the licensing were cheaper, our customer might buy more."

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

21%

Computer Software Company

17%

Construction Company

13%

Manufacturing Company

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Squadcast?

My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.

See all answers

What needs improvement with Squadcast?

A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.

See all answers

What is your primary use case for Squadcast?

My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...

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Product Reports

Buyer's Guide

SolarWinds Incident Response

August 2026

Download SolarWinds Incident Response product report

Buyer's Guide

xMatters

August 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Squadcast enhances incident management by providing centralized notifications and alert escalation. Its integration capabilities and user-friendly design improve response times, impacting MTTR and MTTA positively. Organizations use Squadcast to streamline incident responses and maintain system thresholds efficiently.

Squadcast is an effective platform for incident management, offering features like multiple notifications via phone, email, and SMS for quick alert responses. Escalation policies and maintenance window suppression help reduce alert noise. Its integration capabilities with Prometheus and AWS improve service management, ensuring alerts are timely acknowledged and routed to the appropriate teams. Users find Squadcast's interface support for incident management and reporting beneficial. Suggestions for improvement include simplifying the interface, enhancing alert handling, and clarifying documentation.

What are the standout features of Squadcast?

Notifications: Receive alerts via phone, email, and SMS for fast response.
Escalation Policies: Customize how alerts escalate for efficient handling.
Integration: Seamless integration with Prometheus, AWS, and other tools.
Routing: Direct alerts to relevant teams with tagging for focused responses.
Maintenance Window: Suppress alerts during maintenance to reduce noise.

What benefits should users consider in reviews?

Improved Response Times: Faster alert acknowledgment impacts MTTR positively.
Team Efficiency: Enhances incident routing and management.
Service Management: Integrations with monitoring tools streamline operations.
Alert Reduction: Maintenance suppression lowers alert noise.

In the tech sector, organizations rely on Squadcast for monitoring and threshold breaches. Integrating with Prometheus and Alertmanager, it serves as a central alert system. Notifications trigger via various channels to ensure rapid incident response. This setup helps tech teams maintain performance metrics effectively.

SolarWinds

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Information Not Available

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

SolarWinds Incident Response vs. xMatters

September 2026

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