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SolarWinds Incident Response vs Splunk Enterprise Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
SolarWinds Incident Response boosts efficiency, reduces costs, minimizes downtime, and achieves a 32% ROI by automating tasks.
Sentiment score
4.4
Organizations benefit from Splunk by reducing costs and downtime, enhancing productivity, and simplifying data management for effective operations.
Using Squadcast allows incidents to be tracked and timely actions to be taken, which minimizes downtime and leads to substantial cost savings related to revenue.
Senior DevOps Engineer at a computer software company with 501-1,000 employees
We have seen a return on investment by 32% and fewer employees are needed because the tool has a lot of AI automation.
DevOps Engineer at ZuriChat
If you can resolve issues in your environment without any production incidents, it directly impacts revenue.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Key impact areas are generally time saved in investigations, higher analyst productivity, lowered costs of security incidents due to faster detection and response, and reduced manual reporting effort.
Managed Security Services Associate at Accenture
Splunk Enterprise Platform helped reduce the time required to investigate incidents by centralizing logs and providing powerful search capabilities.
Fine at PCS Solutions
Splunk Enterprise Platform improved our reliability, and the time to investment ratio has been excellent.
Consultant at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.4
SolarWinds Incident Response excels in customer support, offering prompt issue resolution and excellent service during outages.
Sentiment score
6.9
Splunk Enterprise Platform is lauded for strong customer service, though some users desire faster initial responses and direct assistance.
You can directly raise a customer ticket and have a call with the customer team to resolve queries in a minimal time span.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Squadcast's customer support is very good, as they are always ready to help whenever we experience an outage.
Senior DevOps Engineer at Fareye
Most of the time, the integrations and everything was going well, so we did not have a reason to escalate any complaints.
Works at a consultancy with 11-50 employees
We contacted support and they were able to provide us with the solution which is currently working fine.
Splunk Engineer at a recruiting/HR firm with 11-50 employees
It is crucial for anyone looking to deploy Splunk Enterprise Platform to first certify for their courses, such as the Splunk Administrator and the Power User Administrator certifications, which address all troubleshooting queries.
SOC A2 at Innodata-ISOGEN
When we encounter issues, we utilize the Splunk community, which I believe showcases a big advantage of Splunk due to its strong community support.
Security Consultant at ITSEC Asia
 

Scalability Issues

Sentiment score
8.2
SolarWinds Incident Response scales impressively, handling growth and user additions smoothly, with robust integration and flexible adaptability for diverse needs.
Sentiment score
7.7
Splunk Enterprise Platform is praised for its scalable architecture, seamless integration, and reliable performance, despite some cost concerns.
You can scale it as per your use case.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Squadcast's scalability is very good, and we can integrate multiple services inside Squadcast.
Site Reliability Engineer at a tech vendor with 501-1,000 employees
It scales with the growth of my business.
DevOps Engineer at ZuriChat
Splunk allows for scalability, as you can start with an all-in-one instance and, as your deployment grows, split it into distributed deployment, such as separating the search head and indexers.
Security Consultant at ITSEC Asia
It is highly stable and scalable for us.
Dev Ops And Observability Admin at a tech services company with 11-50 employees
In a day we get millions of hits for the APIs.
Software Developer at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
9.3
SolarWinds Incident Response is consistently praised for its stable, robust performance, with users unanimously confirming its reliability.
Sentiment score
8.3
Splunk Enterprise Platform is praised for stability and reliability, efficiently managing high data volumes and minor issues in complex setups.
Our L1 and L2 teams get real-time alerts and query the SPL effectively without delays that other SIEM solutions may impose.
Global Head Of Security Architecture Digital & Technology at Aramex
It is highly stable and scalable for us.
Dev Ops And Observability Admin at a tech services company with 11-50 employees
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
Consultant at Artifield
 

Room For Improvement

SolarWinds Incident Response needs better interface, policy updates, documentation, pricing, syncing, deduplication rules, and alert resolution measures.
Splunk Enterprise faces criticism for high costs, complexity, and suggests improvements in AI, integration, pricing, and support.
Call quality and response acknowledgment are the major things that would enhance my experience using Squadcast.
Senior Software Engineer at a tech vendor with 501-1,000 employees
Additionally, when adding a tag inside a Squadcast incident, there is no P0 option available; there is only P1 to P5, and it would be beneficial to have a tag related to P0 as well.
Senior DevOps Engineer at a computer software company with 501-1,000 employees
To reduce this noise, we utilize suppression and need deduplication rules.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
Consultant at Artifield
I could also build some pre-indexed summaries so that Splunk Enterprise Platform can search much faster than raw logs.
security engineer at a tech vendor with 501-1,000 employees
From an architectural standpoint, data onboarding, normalization, performance, and scalability improvements would be beneficial, particularly in optimizing search speed and query execution to handle larger searches efficiently.
Global Head Of Security Architecture Digital & Technology at Aramex
 

Setup Cost

Enterprise users appreciate SolarWinds Incident Response for its affordable, scalable pricing model without extra setup or licensing costs.
Splunk Enterprise is costly due to data volumes but offers significant value with advanced features for large enterprises.
The pricing and licensing costs fit in the budget and are not too costly considering the features provided.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
There is no cost related to setup and licensing, making it very affordable.
Senior DevOps Engineer at a computer software company with 501-1,000 employees
The pricing, setup cost, and licensing are reasonable compared to other tools.
SRE Manager at a media company with 1-10 employees
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Consultant at Artifield
We ingest terabytes of data, so I can say Splunk Enterprise Platform is somewhat costly.
Dev Ops And Observability Admin at a tech services company with 11-50 employees
The platform's ability to consolidate siloed tools into a single pane of glass provides immense value justifying the premium cost if the architecture is tightly managed.
Managed Security Services Associate at Accenture
 

Valuable Features

SolarWinds Incident Response offers real-time alerts, seamless integration, and automation, enhancing efficiency and minimizing downtime costs.
Splunk Enterprise offers robust risk-based alerting, real-time monitoring, and integration with AI-enhanced features for efficient incident management.
Squadcast has impacted my organization positively by providing timely notifications through phone calls, SMS, and emails, enabling us to respond within that time range and maintain our system running.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
This reliability has significantly impacted our team's response time, allowing us to redirect alerts directly to the respective microservice team owners' mobile phones, thus saving time during production alerts.
Senior DevOps Engineer at Fareye
Squadcast includes numerous features such as the ability to suppress alerts based on maintenance windows, manage services for various environments, create different services, and use workflows where I can add tagging and attach my Confluence page, which acts as a runbook.
Site Reliability Engineer at a tech vendor with 501-1,000 employees
Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool.
SOC A2 at Innodata-ISOGEN
The anomaly detection is very good for live production data. Whenever an anomaly comes in an application, it automatically resolves and just gives the notification.
Technical Lead at a financial services firm with 10,001+ employees
Splunk Enterprise Platform will create an incident and detect this as a credential compromise because we have a successful login from another location.
Cybersecurity Team Leader at EMAK For Computer Manufacturing (ECM)
 

Categories and Ranking

SolarWinds Incident Response
Ranking in IT Alerting and Incident Management
7th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
61
Ranking in other categories
Data Visualization (2nd)
 

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of SolarWinds Incident Response is 1.1%, up from 0.4% compared to the previous year. The mindshare of Splunk Enterprise Platform is 2.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.7%
SolarWinds Incident Response1.1%
Other96.2%
IT Alerting and Incident Management
 

Featured Reviews

HemantKumar7 - PeerSpot reviewer
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Proactive alert routing has improved uptime and now reduces incident impact across teams
Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.
Koyena Paul - PeerSpot reviewer
Managed Security Services Associate at Accenture
Centralized security monitoring has transformed our threat detection and incident response
While Splunk Enterprise Platform is widely regarded as a powerful SIEM and observability platform, users across enterprises commonly report recurring challenges including licensing and data ingestion costs. Splunk Enterprise Platform's licensing is often based on the volume of data ingested, and as our organization grows, costs can increase significantly, and our teams may need to carefully decide which logs to ingest, which can limit visibility. A suggested improvement would be more flexible licensing options, better built-in recommendations for optimizing data ingestion, and smarter data compression or tiered pricing. There is also a steep learning curve where beginners can find SPL difficult. A suggested improvement would be more AI-assisted SPL generation, interactive tutorials, and guided dashboard creation with additional pre-built templates for common SOC use cases. These are the main areas for improvement that I can see: licensing flexibility, reducing the learning curve for new users, simplifying development, improving performance for very large datasets, and providing more AI-assisted features to reduce manual effort. In terms of adding more improvements, there are frequently discussed areas including easier third-party integrations. While Splunk Enterprise Platform supports many integrations, onboarding new security tools sometimes requires custom configurations or add-ons. A suggested improvement would be more plug-and-play integrations, faster support for new vendors, and then simplified administration. Administrators often manage indexes, forwarders, user roles, and cluster health, so a suggested improvement would be easier administration dashboards and automated health checks. These are suggestions that acknowledge Splunk Enterprise Platform's strengths while highlighting areas where many enterprise users see opportunities for further improvement. The primary areas for improvement that I see are licensing flexibility, simplifying administration, expanding plug-and-play integrations, and adding more AI-driven assistance for searches and investigations. These improvements would significantly simplify our tasks and help us solve more incidents in a lesser amount of time, making it flexible even for beginners.
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Construction Company
20%
Manufacturing Company
7%
Educational Organization
5%
Financial Services Firm
16%
Construction Company
10%
Outsourcing Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise8
By reviewers
Company SizeCount
Small Business34
Midsize Enterprise8
Large Enterprise43
 

Questions from the Community

What is your experience regarding pricing and costs for Squadcast?
My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.
What needs improvement with Squadcast?
A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.
What is your primary use case for Squadcast?
My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...
What needs improvement with Splunk Enterprise Platform?
With respect to the use cases, we were able to create many use cases as well as fine-tune them, so thirty percent of the alerts were fine-tuned, and we have improved our detection logic and also th...
What is your primary use case for Splunk Enterprise Platform?
Splunk Enterprise Platform serves as our SIEM tool where we receive alerts and we primarily depend on it. As a centralized logging and monitoring system, we use Splunk based upon different data typ...
What advice do you have for others considering Splunk Enterprise Platform?
With respect to the use cases, we were able to create many use cases as well as fine-tune them, so thirty percent of the alerts were fine-tuned, and we have improved our detection logic and also th...
 

Overview

Find out what your peers are saying about SolarWinds Incident Response vs. Splunk Enterprise Platform and other solutions. Updated: June 2026.
909,153 professionals have used our research since 2012.