"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"Very good incident management, chain management and problem management features."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"It has more extensive features as compared to the other competitors."
"Remote access is most valuable."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"All of the features are very suitable for us. It is also a stable solution."
"There is inherent complexity with this tool because of the number of things that it can do."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The high price is a huge barrier in Portugal."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"Compared to other products that I have been using, it is not as user-friendly."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
ServiceNow is ranked 1st in IT Asset Management with 76 reviews while VMware Service Manager is ranked 17th in IT Asset Management with 1 review. ServiceNow is rated 8.2, while VMware Service Manager is rated 7.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of VMware Service Manager writes "It is stable and has useful features, but the automation feature needs improvement". ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian, whereas VMware Service Manager is most compared with BMC Remedy Asset Management and BMC Helix Discovery.
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