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ServiceNow vs VMware Service Manager comparison

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Featured Review
Buyer's Guide
IT Asset Management
July 2022
Find out what your peers are saying about ServiceNow, Freshworks, IFS and others in IT Asset Management. Updated: July 2022.
622,949 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It enables us to meet SLAs, track issues across the environment, and report those issues.""The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way.""Great that it's knowledge-based and you can use the flows in ServiceNow.""Very good incident management, chain management and problem management features.""It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers""It has more extensive features as compared to the other competitors.""Remote access is most valuable.""You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."

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"All of the features are very suitable for us. It is also a stable solution."

More VMware Service Manager Pros →

Cons
"There is inherent complexity with this tool because of the number of things that it can do.""I would like to see more functionality in terms of custom workflows, not impacting the overall platform health.""Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it.""The high price is a huge barrier in Portugal.""The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms.""Compared to other products that I have been using, it is not as user-friendly.""It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information.""It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

More ServiceNow Cons →

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

More VMware Service Manager Cons →

Pricing and Cost Advice
  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • "This is a pretty expensive product, so the licensing could be better."
  • More ServiceNow Pricing and Cost Advice →

  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
  • More VMware Service Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Top Answer:Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
    Top Answer:All of the features are very suitable for us. It is also a stable solution.
    Top Answer:The price depends on different enterprises. As compared to Citrix, VMware is reasonable.
    Top Answer:Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.
    Ranking
    1st
    out of 43 in IT Asset Management
    Views
    48,699
    Comparisons
    33,462
    Reviews
    75
    Average Words per Review
    573
    Rating
    8.2
    17th
    out of 43 in IT Asset Management
    Views
    592
    Comparisons
    370
    Reviews
    1
    Average Words per Review
    246
    Rating
    7.0
    Comparisons
    Learn More
    Overview

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
    Offer
    Learn more about ServiceNow
    Learn more about VMware Service Manager
    Sample Customers
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
    Top Industries
    REVIEWERS
    Computer Software Company16%
    Financial Services Firm16%
    Healthcare Company9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider14%
    Financial Services Firm8%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider23%
    Government12%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise18%
    Large Enterprise63%
    Buyer's Guide
    IT Asset Management
    July 2022
    Find out what your peers are saying about ServiceNow, Freshworks, IFS and others in IT Asset Management. Updated: July 2022.
    622,949 professionals have used our research since 2012.

    ServiceNow is ranked 1st in IT Asset Management with 76 reviews while VMware Service Manager is ranked 17th in IT Asset Management with 1 review. ServiceNow is rated 8.2, while VMware Service Manager is rated 7.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of VMware Service Manager writes "It is stable and has useful features, but the automation feature needs improvement". ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian, whereas VMware Service Manager is most compared with BMC Remedy Asset Management and BMC Helix Discovery.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.