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ServiceNow IT Operations Management vs Turbo360 (Formerly Serverless360) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
Turbo360 (Formerly Serverle...
Ranking in Cloud Management
47th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Application Performance Monitoring (APM) and Observability (62nd), Cloud Monitoring Software (35th), Cloud Cost Management (30th)
 

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
Turbo360 (Formerly Serverless360)1.3%
Other97.1%
Cloud Management
 

Featured Reviews

reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
reviewer1868589 - PeerSpot reviewer
Python Engineer at Msys Technologies
Great topic subscription monitoring, helpful management, and useful for audits
Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I am impressed with the tool's ability to track information in an easy way."
"It's easy to set up."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I consider the stability to be very high, rating it ten out of ten."
"It offers all the core capabilities we need to manage and monitor our Azure services."
"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."
"Service Bus topic subscription monitoring turned out to be the most useful for us."
"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."
 

Cons

"It should have better integrations with other solutions."
"Lacks the ability to do its own monitoring."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"It didn't provide as much value as we thought it would."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"The pricing is high."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"Service mapping is pretty limited."
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
 

Pricing and Cost Advice

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The price of ServiceNow IT Operations Management is expensive."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution is costly compared to the products offered by its competitors."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
Construction Company
19%
Financial Services Firm
16%
Computer Software Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
Ask a question
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Also Known As

ServiceNow ITOM
Serverless360
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
Find out what your peers are saying about ServiceNow IT Operations Management vs. Turbo360 (Formerly Serverless360) and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.