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ServiceNow Cloud Observability vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Cloud Observability
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (41st)
Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
308
Ranking in other categories
Log Management (2nd), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. ServiceNow Cloud Observability is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 0.4%, down 0.4% compared to last year.
Splunk Enterprise Security, on the other hand, focuses on Security Information and Event Management (SIEM), holds 9.5% mindshare, down 12.6% since last year.
Application Performance Monitoring (APM) and Observability
Security Information and Event Management (SIEM)
 

Featured Reviews

VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
ROBERT-CHRISTIAN - PeerSpot reviewer
Has many predefined correlation rules and is brilliant for investigation and log analysis
It is very complicated to write your own correlation rules without the help of Splunk support. What Splunk could do better is to create an API to the standard SIEM tools, such as Microsoft Sentinel. The idea would be to make it less painful. In ELK Stack, Kibana is the query language with which you can search log files. I believe Splunk has also a query language in which they search their log files, but once you have identified the log file that you want to use for further security correlation, you want to very quickly transport that into your SIEM tool, such as Microsoft Sentinel. That is something that Splunk could make a little bit less painful because it is a lot of effort to find that log file and forward it. An API with Microsoft Sentinel or a similar SIEM tool would be a good idea.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"Its huge, versatile AppBase helped me to configure and bring data from different sources to a unified platform."
"Good for log collection and log management."
"Scalability-wise, the tool is awesome since you can add or reduce your resources in an easy way."
"The most valuable feature of Splunk Enterprise Security is website activity monitoring."
"The integration is seamless with many devices and operating systems."
"Splunk Enterprise Security is able to process a huge amount of data without any issues."
"Splunk Enterprise Security's value lies in its ability to collect and analyze security logs, providing insightful dashboards."
"The most valuable feature is that it's very good for log aggregation."
 

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"There are limitations with Splunk not detecting all user activity, especially on mainframes and network devices."
"They could offer pre-built search queries for everyday use cases like brute force attacks, DDoS attacks, and other security threats."
"Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others."
"Splunk is very expensive. The license is based on the volume of the logs ingested. I was responsible for managing the contract with our service integrator. I don't know the precise details of the competing solution, but I have heard that Splunk is more expensive than others. I don't know what the going rate is on the market, but I think there are at least two competitors that are less expensive. We have experienced a few issues with our service providers in terms of log filtering and ingestion, so we continue to pay a bit more per day for our logs."
"More control with Splunk Cloud as it seems a bit limited. I used to manage an on-premise instance of Splunk Enterprise and really liked having more control over it."
"We had some connections issues with the solution at the beginning."
"While there aren't any major areas where the solution has to be improved, there are certain integrations that are still not available. I would specifically like to see legacy applications integrated."
"I'd like to see more integration with more antivirus systems."
 

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."
"Splunk has always been on the expensive side."
"Its price is fair. Like with anything else, if you go into the cloud, different providers cost more, and you are able to throttle back or throttle up. The cost is comparable with anything else."
"I think the price could be improved."
"Splunk Enterprise Security is an expensive solution."
"The price is comparable."
"It is quite expensive."
"The licensing model can be expensive, but the value it provides is significant."
"I work on the technical side, so I don't know precise figures. However, I know that Splunk is a premium product, so it's somewhat costly. Still, you get a lot of unique features for the money."
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
13%
Retailer
12%
Manufacturing Company
12%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Also Known As

LightStep
No data available
 

Overview

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
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