We performed a comparison between ServiceNow Cloud Observability and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"One key advantage of Splunk over competitors like IBM QRadar is its superior device integration capabilities."
"The ability to ingest any data and display it in a way that anyone can understand."
"The initial setup isn't overly complex."
"The data representation options in the dashboards are excellent."
"I have found the installation can be of medium difficulty to very complex depending on the use case."
"The SIEM is the most valuable feature of the product."
"The initial setup is really straightforward. It's one of the easiest installations."
"My favorite example of improving of organization is saving a $60k/mo in payroll fraud and $10k/mo in wasted API credits by using simple searches and clear reports."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues."
"The use cases provided by Splunk are a good starting point, but could cover many additional topics to ensure that a smaller or less experienced shop might maximize the value of an ES deployment."
"It could be more user friendly, in terms of the end-user experience."
"For on-premise, it's more about optimization. With such a heavy byte scale of data that we are operating on, the search for disparate data sometimes takes about a minute. This is understandable considering the amount of data that we are pumping into it. The only optimization that I recommend is better sharding, when it comes to Splunk, so that data retrieval can be faster."
"I would like the ability to view logs for specific instances and not have to pull the logs for the entire Cloud environment in Splunk."
"DMC should be a little more intuitive with better dashboarding. Seeing the cause of data flow can be tough to track down."
"I haven't found a way for me to create my own plugins and integrate them into Splunk, but this isn't necessarily a limitation; it could simply be a lack of knowledge on my part."
"The solution should also have more advanced capabilities in comparison with QRadar, which offers Watson."
ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk Enterprise Security is rated 8.4. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Prometheus, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security.
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