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Secureworks Taegis Managed XDR / MDR vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
18th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
9th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed Detection and Response (MDR) category, the mindshare of Secureworks Taegis Managed XDR / MDR is 2.4%, down from 4.9% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
ThreatLocker Cyber Hero MDR1.4%
Secureworks Taegis Managed XDR / MDR2.4%
Other96.2%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.
Andres Plaza - PeerSpot reviewer
President & Chief Executive Officer at OneconnectionIT
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"There are some patent pending detectors within the platform that provides a lot of value."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The solution definitely made us way more aware of the possibilities out there."
"The initial setup was very straight forward."
"We can easily isolate affected machines in the network."
"The most valuable feature, in terms of protection, is the allowlist, which ensures that only IT-approved applications run."
"Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales."
"It's secure, and we know it's secure."
"The ability to isolate the device when something is happening and the network access control element are valuable features."
"I believe it is probably the best around."
"Our clients feel a bit more secure when using their equipment now, and they can feel confident that we have their backs kind of when they're when they either get compromised."
"The customer service is really good."
"Customer service and support are exceptional."
 

Cons

"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"Dell Secureworks could improve its integration with other third-party solutions."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"The deployment could definitely be improved."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."
"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."
"From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture."
"We have seen a couple of approval requests come through where if the user types in a reason for why they need it, they'll get approved based on the reason versus the application that are actually required."
"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."
"From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture."
"If there is any aspect to improve, perhaps affordability for small businesses could be considered."
"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."
 

Pricing and Cost Advice

"The pricing of Dell Secureworks is very reasonable."
"The Red Cloak agent is free."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"It is expensive but there is no better product than this."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"It has been excellent."
"ThreatLocker is worth every penny and a couple more."
"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."
"The pricing is not so bad. My clients do not like it, but they are following our pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
8%
Healthcare Company
6%
Computer Software Company
22%
Comms Service Provider
11%
University
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise4
By reviewers
Company SizeCount
Small Business8
 

Questions from the Community

What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
 

Also Known As

Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
No data available
 

Overview

 

Sample Customers

RICOH, Owens and Minor
Information Not Available
Find out what your peers are saying about Secureworks Taegis Managed XDR / MDR vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: January 2026.
881,114 professionals have used our research since 2012.