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Secureworks Taegis Managed XDR / MDR vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
13th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
11th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Managed Detection and Response (MDR) category, the mindshare of Secureworks Taegis Managed XDR / MDR is 3.3%, down from 5.6% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 1.0%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
ThreatLocker Cyber Hero MDR1.0%
Secureworks Taegis Managed XDR / MDR3.3%
Other95.7%
Managed Detection and Response (MDR)
 

Featured Reviews

MohammadJundiah - PeerSpot reviewer
Good for risk mitigation and offers good support
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it's compatibility. For example, having an old infrastructure and deploying SecureWorks can sometimes be a hassle. So, that's an area of improvement.
Andres Plaza - PeerSpot reviewer
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The most valuable feature is the fast alerting and response time."
"There are some patent pending detectors within the platform that provides a lot of value."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The pricing is flexible."
"The initial setup was very straight forward."
"We can easily isolate affected machines in the network."
"The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to."
"The customer service is really good."
"Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales."
"There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training."
"Our clients feel a bit more secure when using their equipment now, and they can feel confident that we have their backs kind of when they're when they either get compromised."
"I did a detailed search for two years, and ThreatLocker Zero Trust is the only one that does what it says it can do."
"ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."
"It's an important solution to have in order to maintain a strong security posture, especially as we're seeing things like supply chain attacks, where people are accidentally downloading malware from our vendors."
 

Cons

"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"The deployment could definitely be improved."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"In the next release of this solution, I would like to see file integrity monitoring."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."
"From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture."
"It would be great if they handled patch management, and I am aware that they are currently working on it."
"As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions."
"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."
"If there is any aspect to improve, perhaps affordability for small businesses could be considered."
"There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."
"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."
 

Pricing and Cost Advice

"The Red Cloak agent is free."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing of Dell Secureworks is very reasonable."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"It is expensive but there is no better product than this."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"ThreatLocker is worth every penny and a couple more."
"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."
"It has been excellent."
"The pricing is not so bad. My clients do not like it, but they are following our pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
9%
Financial Services Firm
8%
Healthcare Company
7%
Computer Software Company
27%
Retailer
10%
Comms Service Provider
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise4
By reviewers
Company SizeCount
Small Business8
 

Questions from the Community

What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
 

Also Known As

Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
No data available
 

Overview

 

Sample Customers

RICOH, Owens and Minor
Information Not Available
Find out what your peers are saying about Secureworks Taegis Managed XDR / MDR vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: July 2025.
867,497 professionals have used our research since 2012.