Salesforce Sales Cloud vs WalkMe comparison

Why PeerSpot?

The compared Salesforce and WalkMe solutions aren't in the same category. Salesforce is ranked #3 in CRM , with an average rating of 8.6, and holds a 2.4% mindshare in the category. WalkMe is ranked #1 in DAP , with an average rating of 8.2, and holds a 24.9% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of WalkMe users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

15,126 Views
11,496 Comparison Views

94% willing to recommend

WalkMe

Read 27 WalkMe reviews

1,787 Views
876 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

WalkMe

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Sales Cloud and WalkMe based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM.

To learn more, read our detailed CRM Report (Updated: September 2026).

Buyer's Guide

CRM

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (3rd), Opportunity Management (1st), Sales Force Automation (2nd), Conversation Intelligence Software (4th)

WalkMe

Average Rating

8.6

Number of Reviews

Ranking in other categories

Digital Adoption Platforms (1st)

Mindshare comparison

Salesforce Sales Cloud and WalkMe aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 2.4%, down 3.7% compared to last year.
WalkMe, on the other hand, focuses on Digital Adoption Platforms, holds 24.9% mindshare, down 32.3% since last year.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.4%
Microsoft Dynamics CRM	2.8%
Zoho CRM	2.1%
Other	92.7%

CRM

Digital Adoption Platforms Mindshare Distribution
Product	Mindshare (%)
WalkMe	24.9%
Whatfix	15.0%
Oracle Guided Learning	11.3%
Other	48.8%

Digital Adoption Platforms

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Adam Michalik

Product Manager, Digital Experience Analytics at a manufacturing company with 10,001+ employees

Long-term analytics have improved tracking of digital task performance and user adoption

Strategy and development strategy are heavily focused on AI, and I think that for medium and small organizations which don't have a very vast IT stack, this might be the right approach. However, for big enterprises, WalkMe should focus more on developing their existing features and capabilities with the main focus on data and analytics, which feels like it has been stalled for quite some time. Over the past two years, there has not really been any groundbreaking development in that area. I think that the limited integration capability of WalkMe with the back end of the underlying applications is a limitation. On the other hand, the easy configuration and lack of the need for backend or more thorough technical integration is a huge positive aspect of WalkMe, but it is also its biggest weakness because the ability to pull in additional data from other systems is limited. Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities. It is by far the leading digital adoption platform in the market, setting the example and leading the entire industry. I think that it does not deserve a rating of 10 because I was able to identify the room for improvement, but I would also like to recognize their position in the market.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use Salesforce for every aspect of our business and it improves efficiency and gives us one source of truth when it comes to organizational information."

"As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis."

"Great flexibility"

"Salesforce is wonderful."

"Salesforce Sales Cloud is a stable solution."

"The stability of Sales Cloud (and Salesforce in general) is extremely reliable."

"It's a very great tool that the organization is using to track their business, sales team, sales, and effective management of the customers."

"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."

More Salesforce Sales Cloud pros

"WalkMe has positively impacted my organization by improving processes, such as reducing the number of tickets for support related to solving problems or reviewing a process that people are not using."

"Overall, WalkMe has helped support our customers and get them doing the things they should be doing in our app."

"WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product."

"This application allows us to advertise within our application itself and provides operational tips regarding the operational usage of our applications, and it currently achieves nine times the engagement that we used to have without it."

"Overall, WalkMe exceeded our expectations."

"My company believes that WalkMe provides better guidance with Walk-throughs, Shoutouts, and videos than the in-app help that is offered by default at my company."

"If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe."

"Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls."

More WalkMe pros

Cons

"I didn't use Salesforce too much, so I can't say much about it because I don't think it would be very accurate."

"Become VERY expensive as you grow. Endless number of limitation force license upgrade to Enterprise and then to Unlimited, and to double the price per user."

"The developer console might be enhanced."

"The solution's design could be improved."

"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP."

"It is a bit pricey."

"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."

"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."

More Salesforce Sales Cloud cons

"Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities."

"The time needed to get started was far beyond what the sales team described in the sales process."

"While I am working with WalkMe, sometimes the application is crashing and it is not stable."

"I do not have data regarding return on investment; as I mentioned, we are in a beta phase, so there is not a return on investment yet."

"There is always scope to improve WalkMe. The interactions and the UI interaction could improve somewhat."

"WalkMe's customer support has some flaws."

"WalkMe can be improved with more AI tools."

"WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier."

More WalkMe cons

Pricing and Cost Advice

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"Sales Cloud is quite expensive."

"Implementation and add-ons may be additional costs."

More Salesforce Sales Cloud pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Construction Company

12%

Manufacturing Company

Outsourcing Company

Financial Services Firm

14%

Construction Company

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

See all answers

How much does WalkMe cost to purchase?

WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...

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What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?

WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...

See all answers

What is a WalkMe's walkthrough option?

Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 4% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Oracle Guided Learning vs WalkMe

Compared 14% of the time

Cornerstone Learn vs WalkMe

Compared 11% of the time

guidde vs WalkMe

Compared 10% of the time

Whatfix vs WalkMe

Compared 9% of the time

FullStory vs WalkMe

Compared 4% of the time

More WalkMe Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

August 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

WalkMe

August 2026

Download WalkMe product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

WalkMe optimizes onboarding and user engagement by integrating in-app navigation and analytics for improved user guidance and efficiency. Its intuitive interface minimizes support needs, streamlining processes for better user interaction.

WalkMe's in-app features enhance data integrity and reduce support tickets through effective user guidance. Shoutouts and launchers increase user engagement, while custom tutorials offer flexibility in workflows. Integration with popular systems allows for a streamlined approach to process management. By providing analytics and automation, WalkMe optimizes workflows and ROI. Its ease of use and minimal development requirements translate into significant time and resource savings for organizations, aiding in efficient change management and user support.

What are WalkMe's Key Features?

In-App Navigation: Reduces support tickets by enhancing user assistance.
Shoutouts & Launchers: Increases user engagement and communication.
Walk-Thrus: Improves user experience and efficiency.
System Integration: Facilitates seamless processes across platforms.
Analytics & Automation: Provides insights and optimizes workflows.
Custom Tutorials: Supports flexible and efficient change management.
Intuitive Interface: Minimal development requirement saves time and resources.

What Benefits Should Users Look for in Reviews?

Time Savings: Minimizes development requirements, streamlining processes.
Resource Efficiency: Reduces the need for extensive support and training.
Enhanced Engagement: Boosts user interaction through effective features.
Workflows Optimization: Improves ROI with detailed analytics and automation.
Flexible Integration: Adapts easily with existing systems and changes.

WalkMe is implemented in industries requiring advanced digital adoption, such as IT applications and VMware deployments. It supports platforms like Salesforce and SAP, providing tailored user guidance and training. By automating processes, WalkMe reduces friction, ensuring accurate data entry and effective change management across multiple applications.

WalkMe

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM. Updated: September 2026.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.