Salesforce Sales Cloud vs WalkMe comparison

Why PeerSpot?

The compared Salesforce and WalkMe solutions aren't in the same category. Salesforce is ranked #3 in CRM , with an average rating of 8.0, and holds a 2.8% mindshare in the category. WalkMe is ranked #1 in DAP , with an average rating of 8.2, and holds a 25.7% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of WalkMe users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

17,270 Views
12,953 Comparison Views

94% willing to recommend

WalkMe

Read 27 WalkMe reviews

2,241 Views
1,031 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

WalkMe

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Sales Cloud and WalkMe based on real PeerSpot user reviews.

Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM.

To learn more, read our detailed CRM Report (Updated: October 2026).

Buyer's Guide

CRM

October 2026

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (3rd), Opportunity Management (2nd), Sales Force Automation (3rd), Conversation Intelligence Software (4th)

WalkMe

Average Rating

8.6

Number of Reviews

Ranking in other categories

Digital Adoption Platforms (1st)

Mindshare comparison

Salesforce Sales Cloud and WalkMe aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 2.8%, down 2.8% compared to last year.
WalkMe, on the other hand, focuses on Digital Adoption Platforms, holds 25.7% mindshare, down 30.8% since last year.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.8%
Microsoft Dynamics CRM	3.2%
Zoho CRM	2.3%
Other	91.7%

CRM

Digital Adoption Platforms Mindshare Distribution
Product	Mindshare (%)
WalkMe	25.7%
Whatfix	14.6%
Oracle Guided Learning	11.1%
Other	48.6%

Digital Adoption Platforms

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Adam Michalik

Product Manager, Digital Experience Analytics at a manufacturing company with 10,001+ employees

Long-term analytics have improved tracking of digital task performance and user adoption

Strategy and development strategy are heavily focused on AI, and I think that for medium and small organizations which don't have a very vast IT stack, this might be the right approach. However, for big enterprises, WalkMe should focus more on developing their existing features and capabilities with the main focus on data and analytics, which feels like it has been stalled for quite some time. Over the past two years, there has not really been any groundbreaking development in that area. I think that the limited integration capability of WalkMe with the back end of the underlying applications is a limitation. On the other hand, the easy configuration and lack of the need for backend or more thorough technical integration is a huge positive aspect of WalkMe, but it is also its biggest weakness because the ability to pull in additional data from other systems is limited. Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities. It is by far the leading digital adoption platform in the market, setting the example and leading the entire industry. I think that it does not deserve a rating of 10 because I was able to identify the room for improvement, but I would also like to recognize their position in the market.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."

"The workflow capability makes it possible to automate labour intensive tasks such as sending standard emails at pre-defined points within business processes."

"Sales Cloud in particular is a very, very powerful tool, and we can build on top of the existing platform for the requirements each company has."

"Salesforce has made it so much easier to expedite the process of getting the information about our leads and clients."

"Salesforce helps in increasing the productivity, sales, lead-management process (in which every lead is tracked in an efficient manner)."

"This is a stable product."

"The reporting features are useful."

"As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis."

More Salesforce Sales Cloud pros

"WalkMe has been implemented as part of the key digital transformations related to the core technology of our organization, such as SAP, bringing visibility to our IT organization around the usage of applications and helping us ensure that the ROI of the applications is being maximized so users get the technology they need and know how to use it in a way that ensures company success."

"WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's."

"With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process."

"WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%."

"WalkMe offers excellent features as the best digital adoption platform because it provides excellent training for end users and also guidance through complex and multi-application software environments."

"Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe."

"WalkMe has positively impacted my organization by improving processes, such as reducing the number of tickets for support related to solving problems or reviewing a process that people are not using."

"Customer Service: A+, excellent, and our support advisor, Doug Sykes, was great, polite, understanding, patient, knowledgeable, and very helpful throughout the entire process, and I highly recommend working with him."

More WalkMe pros

Cons

"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."

"Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds."

"Auto clean for duplicate leads, accounts, and contacts needs improving. When importing from other apps, it gets messy."

"One concern with Salesforce's CPQ solution is that the integration and user interface are not as seamless as possible."

"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."

"Even though they've launched Lightning, it's clunky at times with page load speeds and needs to be made extremely more user-friendly."

"As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers."

"One consistent comment about the product internally is that it has a steep learning curve, especially for some sales executives. Simplifying the interface would be a big leap forward. Like a chatbot, fewer clicks and more direct AI interaction could help. A simplified interface with AI support would make things much easier. We need an AI feature like ChatGPT that helps us to hold conversations."

More Salesforce Sales Cloud cons

"I do see that some people sometimes find the price of the license hard to digest, which is an issue in some cases."

"WalkMe is not capable of running everywhere, and there is a very high—or comparatively high—manual effort required."

"While I am working with WalkMe, sometimes the application is crashing and it is not stable."

"I would rate WalkMe a nine, maybe an eight due to some price features."

"WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors."

"The next thing I'm looking for from WalkMe is better analytics and reporting tools to make the data they track more actionable to allow our team to create better processes and debug the things that are not working."

"I found a flaw, and nobody believed me."

"WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier."

More WalkMe cons

Pricing and Cost Advice

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

"Implementation and add-ons may be additional costs."

"Salesforce Sales Cloud is an expensive solution."

"Price-wise, the product does not fall under the category of cheaply priced products."

"We pay a yearly subscription fee."

"The licensing fees are reasonable."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

More Salesforce Sales Cloud pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

11%

Outsourcing Company

Manufacturing Company

Financial Services Firm

13%

Construction Company

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

See all answers

How much does WalkMe cost to purchase?

WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...

See all answers

What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?

WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...

See all answers

What is a WalkMe's walkthrough option?

Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 4% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Oracle Guided Learning vs WalkMe

Compared 12% of the time

guidde vs WalkMe

Compared 11% of the time

Cornerstone Learn vs WalkMe

Compared 10% of the time

Windows 10 vs WalkMe

Compared 8% of the time

Litmos vs WalkMe

Compared 4% of the time

More WalkMe Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

October 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

WalkMe

October 2026

Download WalkMe product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

WalkMe optimizes onboarding and user engagement by integrating in-app navigation and analytics for improved user guidance and efficiency. Its intuitive interface minimizes support needs, streamlining processes for better user interaction.

WalkMe's in-app features enhance data integrity and reduce support tickets through effective user guidance. Shoutouts and launchers increase user engagement, while custom tutorials offer flexibility in workflows. Integration with popular systems allows for a streamlined approach to process management. By providing analytics and automation, WalkMe optimizes workflows and ROI. Its ease of use and minimal development requirements translate into significant time and resource savings for organizations, aiding in efficient change management and user support.

What are WalkMe's Key Features?

In-App Navigation: Reduces support tickets by enhancing user assistance.
Shoutouts & Launchers: Increases user engagement and communication.
Walk-Thrus: Improves user experience and efficiency.
System Integration: Facilitates seamless processes across platforms.
Analytics & Automation: Provides insights and optimizes workflows.
Custom Tutorials: Supports flexible and efficient change management.
Intuitive Interface: Minimal development requirement saves time and resources.

What Benefits Should Users Look for in Reviews?

Time Savings: Minimizes development requirements, streamlining processes.
Resource Efficiency: Reduces the need for extensive support and training.
Enhanced Engagement: Boosts user interaction through effective features.
Workflows Optimization: Improves ROI with detailed analytics and automation.
Flexible Integration: Adapts easily with existing systems and changes.

WalkMe is implemented in industries requiring advanced digital adoption, such as IT applications and VMware deployments. It supports platforms like Salesforce and SAP, providing tailored user guidance and training. By automating processes, WalkMe reduces friction, ensuring accurate data entry and effective change management across multiple applications.

WalkMe

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines

Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM. Updated: October 2026.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.