Salesforce Sales Cloud vs WalkMe comparison

The compared Salesforce and WalkMe solutions aren't in the same category. Salesforce is ranked #2 in CRM , with an average rating of 8.2, and holds a 2.1% mindshare in the category. WalkMe is ranked #1 in DAP , with an average rating of 7.5, and holds a 27.4% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of WalkMe users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

6,447 Views
4,706 Comparison Views

94% willing to recommend

WalkMe

Read 13 WalkMe reviews

823 Views
486 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

WalkMe

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Salesforce Sales Cloud and WalkMe based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

Download the complete report

Helped 885,789 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (2nd), Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

WalkMe

Average Rating

8.8

Number of Reviews

Ranking in other categories

Digital Adoption Platforms (1st)

Mindshare comparison

Salesforce Sales Cloud and WalkMe aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 2.1%, down 9.3% compared to last year.
WalkMe, on the other hand, focuses on Digital Adoption Platforms, holds 27.4% mindshare, down 38.5% since last year.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.1%
Microsoft Dynamics CRM	2.6%
SAP CRM	2.1%
Other	93.2%

CRM

Digital Adoption Platforms Mindshare Distribution
Product	Mindshare (%)
WalkMe	27.4%
Whatfix	17.9%
Oracle Guided Learning	15.6%
Other	39.1%

Digital Adoption Platforms

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

LucyGabriel

Project Manager at AT&T

Digital guidance has reduced support tickets and has improved onboarding and change adoption

WalkMe has helped us by reducing support tickets. If we have support tickets coming through about how to do a task in a system, we can reduce the time and cost for our support staff answering these tickets by addressing the queries with WalkMe content. WalkMe has positively impacted my organization by providing step-by-step tutorials using Smart Walk-Thrus, which offer contextual help using SmartTips and launcher buttons. It has saved us a lot of hours and dollars that we would have otherwise invested into creating training, coaching sessions, and many more. It has also provided support to users in their flow of work without burdening them to remember every feature from coaching sessions. Additionally, it has saved a lot of clicks for our users using automation and Auto-Steps in our tutorials, giving them productive hours back in their day and ensuring correct data from different systems by blocking or guiding users properly in critical forms. We have been able to save a lot of hours, ranging from three to four hours. Also, a lot of costs have been reduced, from thirty percent to twenty percent. We are able to show our stakeholders excellent, truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available. There are also automated Smart Walk-Thrus for getting the job done faster, as well as chatbots for automating processes and filling in forms to save time and cost. WalkMe is a great tool to support digital transformation efforts at my organization or any organization, as it has reduced the training and learning time for both users and creators, and can also support onboarding.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has custom fields and custom reports which can align to our business objectives and marketing focus."

"The solution is easy to use."

"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."

"It has touched every spectrum of our organization regardless of the roles the various department plays."

"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."

"I haven't had any stability issues, and Sales Cloud seems to be highly stable."

"Salesforce is good for all sizes of customers because you can adapt Salesforce for all customer needs."

"This product is lightweight."

More Salesforce Sales Cloud pros

"WalkMe has made important contributions toward our ability to offer our customers an integrated solution!"

"WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos."

"With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process."

"In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users, since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have."

"Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe."

"WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product."

"If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe."

"WalkMe is a great tool to support digital transformation efforts at my organization or any organization, as it has reduced the training and learning time for both users and creators, and can also support onboarding."

More WalkMe pros

Cons

"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."

"What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface."

"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."

"It is a bit pricey."

"Salesforce is more expensive than other CRM services."

"Improving reports/dashboards is needed."

"The mobile application for Salesforce.com is somewhat lacking. I also at times am frustrated by the response time as I am logging activities in the system."

"In the next release, I would like to see more integration."

More Salesforce Sales Cloud cons

"The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs."

"The next thing I'm looking for from WalkMe is better analytics and reporting tools to make the data they track more actionable to allow our team to create better processes and debug the things that are not working."

"WalkMe definitely needs more work on analytics and more detailed reports."

"I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved."

"The time needed to get started was far beyond what the sales team described in the sales process."

"Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created."

"WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile."

"WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors."

More WalkMe cons

Pricing and Cost Advice

"We pay a yearly subscription fee."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"Not the cheapest"

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"We must pay for the licenses."

"Sales Cloud is quite expensive."

More Salesforce Sales Cloud pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

885,789 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Construction Company

Manufacturing Company

Financial Services Firm

Construction Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	26
Large Enterprise	40

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	3

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

How much does WalkMe cost to purchase?

WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...

See all answers

What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?

WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...

See all answers

What is a WalkMe's walkthrough option?

Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 9% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 6% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Campfire Interactive vs Salesforce Sales Cloud

Compared 3% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Oracle Guided Learning vs WalkMe

Compared 20% of the time

Cornerstone Learn vs WalkMe

Compared 17% of the time

guidde vs WalkMe

Compared 13% of the time

Whatfix vs WalkMe

Compared 12% of the time

Appcues vs WalkMe

Compared 9% of the time

More WalkMe Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

March 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

WalkMe

March 2026

Download WalkMe product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

WalkMe is a top-ranked digital adoption platform provider that offers a codeless solution to organizations of all sizes to enhance the impact of their digital transformation strategy and increase user adoption. WalkMe also offers its services to enterprises, employees, customers, and products, assisting them in the transformation of user experience in the digital world. Through AI, analytics, guidance, and automation, as well as engagement, WalkMe helps users to complete tasks within different mobile applications, websites, and enterprise software.

Through their digital adoption platform, WalkMe allows organizations total visibility into the usage of applications and user behavior, to allowing them to improve digital adoption and increase results. Using the WalkMe digital console, organizations are able to create a data-driven experience and improve their strategies toward digital transformation.

WalkMe offers its users an integration center through which companies can use the digital adoption platform for different applications. Some of these include Salesforce, Segment, Amazon S3, Google Analytics, Slack, Gainsight, CVS, and Webhooks, and several others. The solutions that WalkMe provides for integrating with different software are categorized into four major sections and include guidance, (for creating walkthroughs for users for different platforms), engagement, (to notify users of different steps they should take), insights, (helping to improve different processes based on data), and automation, (helping system owners build automated processes with no coding).

WalkMe Features

As a digital adoption platform, WalkMe provides different features to help its clients achieve optimized performance for its users. Some of these features include:

Data features: Providing its users with detailed insight for digital adoption, WalkMe offers various data- and visibility-related features. They include management dashboards, enhanced by AI, as well as AI-based data entry diagnostics, workflow analytics, and KPI management. The automatic reports from all of these functions provide insights for user behavior and assist companies to improve their services.
Action features: WalkMe offers no-code solutions for building and designing across applications and workflows. Organizations don't have to seek the help of developers to assist them with problem-solving, as the build feature of WalkMe helps them act promptly without the need for any coding expertise or knowledge. Similarly, they can take advantage of the design feature, which, through a conversational interface, automation, tooltips, and screen guidance, can apply changes to the user interface.
Experience features: The digital adoption platform offers various features to enhance the experience. They include personalization across workflows or devices for users; integrations; omnichannel experience through the web, desktop, and mobile; ensuring intuitive access and application adaptation to different platforms; and a technology feature, leveraging machine learning and AI for identifying user behavior.

WalkMe Benefits

As a high-rated digital adoption platform, WalkMe offers its clients various benefits, through the solutions and features it offers. Some of the benefits of this platform include:

Smart walk-throughs and tips for users to clarify processes and elements.
Analytics platform for product usage insight.
Self-help player menu for companies to organize resources easily.
Digital adoption solutions for enterprises, employees, customers, and product adoption.
Individualized offers for users, based on their needs and requirements.

WalkMe

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

DOWNLOAD NOW

885,789 professionals have used our research since 2012.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.