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Salesforce Industries vs SugarCRM Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Industries
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Product Configuration and Quoting (6th)
SugarCRM Platform
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (9th), CRM (25th), Marketing Automation (12th), Sales Force Automation (4th)
 

Mindshare comparison

While both are Sales Applications solutions, they serve different purposes. Salesforce Industries is designed for Product Configuration and Quoting and holds a mindshare of 4.3%, down 17.8% compared to last year.
SugarCRM Platform, on the other hand, focuses on CRM Customer Engagement Centers, holds 4.5% mindshare, up 1.8% since last year.
Product Configuration and Quoting Mindshare Distribution
ProductMindshare (%)
Salesforce Industries4.3%
Oracle CPQ Cloud8.9%
SAP Variant Configuration and Pricing8.5%
Other78.3%
Product Configuration and Quoting
CRM Customer Engagement Centers Mindshare Distribution
ProductMindshare (%)
SugarCRM Platform4.5%
Microsoft Dynamics CRM13.4%
Salesforce Service Cloud10.6%
Other71.5%
CRM Customer Engagement Centers
 

Featured Reviews

Use Salesforce Industries?
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reviewer1345677 - PeerSpot reviewer
Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees
Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us
It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.
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Top Industries

By visitors reading reviews
Healthcare Company
10%
Insurance Company
10%
Financial Services Firm
9%
Comms Service Provider
9%
Financial Services Firm
18%
Construction Company
14%
Engineering Company
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

Which would you choose - Vlocity or Salesforce CPQ?
What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...
What is your experience regarding pricing and costs for Sugar Enterprise?
All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.
What needs improvement with Sugar Enterprise?
The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...
What advice do you have for others considering Sugar Enterprise?
To start with, SugarCRM is a very good platform. It's easy to implement and easily customizable. Might be later when you want to scale, then I would recommend Salesforce. Overall, I would rate it a...
 

Overview

 

Sample Customers

Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about Oracle, SAP, Conga and others in Product Configuration and Quoting. Updated: May 2026.
893,244 professionals have used our research since 2012.