NetWitness XDR vs ServiceNow Security Operations comparison

Cancel
You must select at least 2 products to compare!
Microsoft Logo
17,980 views|10,109 comparisons
92% willing to recommend
NetWitness Logo
271 views|184 comparisons
87% willing to recommend
ServiceNow Logo
3,392 views|1,750 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between NetWitness XDR and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed NetWitness XDR vs. ServiceNow Security Operations Report (Updated: March 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements.""It has a lot of great features.""In Azure Sentinel, we have found, they do have a store in their capability. AI and intelligence features. We found that to be very helpful for us because some other things we do need to integrate again or find another vendor for the store""Having your logs put all in one place with machine learning working on those logs is a good feature. I don't need to start thinking, "Where are my logs?" My logs are in a centralized repository, like Log Analytics, which is why you can't use Sentinel without Log Analytics. Having all those logs in one place is an advantage.""Azure Application Gateway makes things a lot easier. You can create dashboards, alert rules, hunting and custom queries, and functions with it.""The automation feature is valuable.""Microsoft Sentinel enables you to ingest data from the entire ecosystem and that connection of data helps you to monitor critical resources and to know what's happening in the environment.""The most valuable feature is the UEBA. It's very easy for a security operations analyst. It has a one-touch analysis where you can search for a particular entity, and you can get a complete overview of that entity or user."

More Microsoft Sentinel Pros →

"Ability to isolate the machine when there are malicious files.""Technical support is knowledgeable.""It helps our security team respond more accurately when there are threats, then we get less false positives or negatives.""It's a scalable solution. We have around five to eight customers using RSA NetWitness Endpoint, and we hope to increase the number of users.""NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console.""The log correlation is good.""The most valuable feature is the way it captures the traffic, and it contains every detail of the communication.""We've contacted technical support several times. They've been very good. They have been able to help us resolve our issues."

More NetWitness XDR Pros →

"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""It's stable.""The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""The product has a very simple UI.""What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.""The ease of use is great.""Reduces time to closure and closure metrics for vulnerabilities."

More ServiceNow Security Operations Pros →

Cons
"Some of the data connectors are outdated, at least the ones that utilize Linux machines for log forwarding. I believe that Microsoft is already working on improving this.""There is a wider thing called Jupyter Notebooks, which is around the automation side of things. It would be good if there are playbooks that you can utilize without having to have the developer experience to do it in-house. Microsoft could provide more playbooks or more Jupyter Notebooks around MITRE ATT&CK Framework.""Its implementation could be simpler. It is not really simple or straightforward. It is in the middle. Sometimes, connectors are a little bit complex.""I would like to be able to monitor applications outside of the Azure Cloud.""Sentinel still has some anomalies. For example, sometimes when we write a query for log analysis with KQL, it doesn't give us the data in a proper way... Also, the fields or columns could be improved. Sometimes, it is not giving the desired results and there is a blank field.""I would like Sentinel to have more out-of-the-box analytics rules. There are already more than 400 rules, but they could add more industry-specific ones. For example, you could have sets of out-of-the-box rules for banking, financial sector, insurance, automotive, etc., so it's easier for people to use it out of the box. Structuring the rules according to industry might help us.""We'd like also a better ticketing system, which is older.""The performance could be improved. If I create 15 to 20 lines for a single-use case in KQL, sometimes it takes more time to execute. If I create use cases within a certain timeline, the result will show in .01 seconds. A complex query takes more time to get results."

More Microsoft Sentinel Cons →

"The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution.""RSA NetWitness Network could improve on integration with non-native application integration.""Threat detection could be better.""This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available.""We would like to see the hunting and investigation features of this solution improved, in order to provide better visibility of issues.""The solution lacks a reporting engine.""Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training.""The threat intelligence could improve in RSA NetWitness Endpoint."

More NetWitness XDR Cons →

"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""It is challenging for the customers to understand the processes for SecOps. It needs to be simplified.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""There is room for improvement in terms of developer support and documentation.""The product is called SecOps, but it is not security operations in terms of SIEM solutions.""We'd like customization to be easier in terms of the UI and using the dashboards."

More ServiceNow Security Operations Cons →

Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."
  • "They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."
  • "It is highly scalable. It can be bought based on your requirements."
  • "I do not have any opinion on the pricing or licensing of the product."
  • "The cost depends on the number of endpoints that you want to monitor, but it is not expensive."
  • "It is an expensive product."
  • "The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."
  • "The pricing is not very economical. It is a quite costly product for India. One thing is that when you purchase it, you have to purchase a module separately."
  • More NetWitness XDR Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
    768,578 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:Technical support is knowledgeable.
    Top Answer:The solution is expensive. I'd rate it at a one or two out of five. They need to adjust it to keep up with the… more »
    Top Answer:I have no real complaints about the solution. Threat detection could be better. They need to enhance their threat… more »
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    Azure Sentinel
    RSA ECAT, NetWitness Network
    Learn More
    NetWitness
    Video Not Available
    ServiceNow
    Video Not Available
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness XDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    ADP, Ameritas, Partners Healthcare
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Comms Service Provider8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company15%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm33%
    Manufacturing Company11%
    Analyst Firm11%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    REVIEWERS
    Small Business59%
    Midsize Enterprise24%
    Large Enterprise18%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise16%
    Large Enterprise67%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    NetWitness XDR vs. ServiceNow Security Operations
    March 2024
    Find out what your peers are saying about NetWitness XDR vs. ServiceNow Security Operations and other solutions. Updated: March 2024.
    768,578 professionals have used our research since 2012.

    NetWitness XDR is ranked 15th in Security Orchestration Automation and Response (SOAR) with 15 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. NetWitness XDR is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of NetWitness XDR writes "Beneficial single unified dashboard, good native application integration, and high availability". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". NetWitness XDR is most compared with Darktrace, ExtraHop Reveal(x), CrowdStrike Falcon, SentinelOne Singularity Complete and Microsoft Defender for Endpoint, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and Rapid7 InsightConnect. See our NetWitness XDR vs. ServiceNow Security Operations report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.