Retently vs Service Creatio comparison

Retently and Creatio are both solutions in the Customer Experience Management category. Retently is ranked #73, while Creatio is ranked #16 with an average rating of 9.0. Retently holds a 0.1% mindshare in CEM, compared to Creatio’s 1.1% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution.

Retently

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5 Comparison Views

Service Creatio

Read 2 Service Creatio reviews

68 Views
38 Comparison Views

100% willing to recommend

Retently

Service Creatio

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Executive Summary

We performed a comparison between Retently and Service Creatio based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management.

To learn more, read our detailed Customer Experience Management Report (Updated: April 2025).

Buyer's Guide

Customer Experience Management

April 2025

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Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Retently

Ranking in Customer Experience Management

73rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Service Creatio

Ranking in Customer Experience Management

16th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of Retently is 0.1%, down from 0.2% compared to the previous year. The mindshare of Service Creatio is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

City governments improve service efficiency with automated workflow processes

The customer self-portal is not good. Service Creatio ( /products/service-creatio-reviews ) has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us. The design of the customer self-portal is quite bad, particularly the UI. It is not capable of integrating third-party identification systems like GEO, Per zone, or BankID for authorization of external users. It would be beneficial to have the possibility to easily build communication or interaction between different services with different instances of Service Creatio.

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850,236 professionals have used our research since 2012.

Questions from the Community

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What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

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What needs improvement with Service Creatio?

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What advice do you have for others considering Service Creatio?

I would recommend improving the ease of building interactions between different installations of Service Creatio. The interactions would allow one service to start in one city and finish in another...

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Comparisons

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Salesforce Sales Cloud vs Service Creatio

Compared 100% of the time

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Product Reports

Buyer's Guide

Customer Experience Management

April 2025

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Buyer's Guide

CRM Customer Engagement Centers

May 2025

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Also Known As

No data available

bpm’online customer service, bpm’online service enterprise

Overview

Retently is a customer feedback and satisfaction analysis platform that helps businesses measure and track customer loyalty, identify areas for improvement, and make data-driven decisions. Retently measures customer satisfaction, tracks the Net Promoter Score (NPS), and generates actionable insights, simplifying the process of gathering feedback. Its customizable survey templates, automated feedback collection, and integration with other tools make it a valuable tool for enhancing customer experience.

Retently

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

1. Airbnb 2. Uber 3. Spotify 4. Dropbox 5. Slack 6. Adobe 7. Netflix 8. Microsoft 9. Salesforce 10. LinkedIn 11. Twitter 12. Facebook 13. Google 14. Amazon 15. Apple 16. IBM 17. Oracle 18. Intel 19. Cisco 20. HP 21. Dell 22. Samsung 23. Sony 24. Nike 25. Coca-Cola 26. PepsiCo 27. McDonald's 28. Starbucks 29. Walmart 30. Target 31. Visa 32. Mastercard

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Customer Experience Management

April 2025

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Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management. Updated: April 2025.

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850,236 professionals have used our research since 2012.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.