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Quest Stat for Oracle E-Business Suite vs ServiceNow comparison

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Quest Stat for Oracle E-Business Suite

Read 2 Quest Stat for Oracle E-Business Suite reviews
27 views|6 comparisons
100% willing to recommend
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ServiceNow

Read 212 ServiceNow reviews
17,450 views|10,561 comparisons
91% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Quest Stat for Oracle E-Business Suite vs. ServiceNow
March 2024
Executive Summary

We performed a comparison between Quest Stat for Oracle E-Business Suite and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Quest Stat for Oracle E-Business Suite vs. ServiceNow Report (Updated: March 2024).
Download the complete report
768,924 professionals have used our research since 2012.
Featured Review
Mohammed Ghonaim
An user-friendly solution that enables business users to extract data in various formats
Mayur Patil
Has versatile features, streamlined workflows and excellent scalability
ServiceNow optimizes our IT service management processes through its knowledge base feature. This repository contains solutions and insights into... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution's technical support is very responsive.""The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

More Quest Stat for Oracle E-Business Suite Pros →

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""Simplicity of Change Manager.""I have found the workflows and integration the most valuable in this solution.""The subsequent chain of tasks, I believe, is valuable.""The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.""ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform.""What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.""The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

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Cons
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.""I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

More Quest Stat for Oracle E-Business Suite Cons →

"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition.""The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions.""We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards.""ServiceNow doesn't cater to the Middle Eastern market.""If you have advanced questions, technical support often doesn't know the answer.""The solution is lacking in the mobile application area that could be improved.""The interface is not user-friendly.""Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."

More ServiceNow Cons →

Pricing and Cost Advice
  • "I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
  • "The tool is cheap, but monthly subscriptions are a bit high."

    • More Quest Stat for Oracle E-Business Suite Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

    • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Quest Stat for Oracle E-Business Suite?
    Top Answer:The solution's technical support is very responsive.
    What is your experience regarding pricing and costs for Quest Stat for Or...
    Top Answer:I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.
    What needs improvement with Quest Stat for Oracle E-Business Suite?
    Top Answer:The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.
    Which solution is better for developing non-ITSM applications: OutSystem...
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Read all 5 answers   →
    Would you choose ServiceNow over Microsoft PowerApps?
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Read all 3 answers   →
    What do you like most about ServiceNow?
    Top Answer:It is user-friendly and simple to use.
    Read all 78 answers   →
    Ranking
    24th
    out of 49 in IT Service Management (ITSM)
    Views
    27
    Comparisons
    6
    Reviews
    2
    Average Words per Review
    383
    Rating
    8.5
    1st
    out of 49 in IT Service Management (ITSM)
    Views
    17,450
    Comparisons
    10,561
    Reviews
    23
    Average Words per Review
    452
    Rating
    8.5
    Comparisons
    Learn More
    Quest Software
    Video Not Available
    ServiceNow
    Overview

    Oracle E-Business Suite is critical to your business. Which is why you need a reliable change management system. Yet most organizations manage Oracle application changes manually, which can lead to tedious rework and audit issues. But what if you could automate the process of managing Oracle application changes and patches? This would save time, reduce risk and support DevOps.
    With Stat® for Oracle E-Business Suite, you get complete application change management for your EBS environment in a single tool. Stat makes it easy to schedule Oracle application change deployments by release or target environment, automate pre- and post-migration steps and integrate with existing tools via REST API and business rules. Implement DevOps in your ERP environment, without compromising compliance, with Stat.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

    Sample Customers
    Information Not Available
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise56%
    Buyer's Guide
    Quest Stat for Oracle E-Business Suite vs. ServiceNow
    March 2024
    Free Report: Quest Stat for Oracle E-Business Suite vs. ServiceNow
    Find out what your peers are saying about Quest Stat for Oracle E-Business Suite vs. ServiceNow and other solutions. Updated: March 2024.
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    768,924 professionals have used our research since 2012.

    Quest Stat for Oracle E-Business Suite is ranked 24th in IT Service Management (ITSM) with 2 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Quest Stat for Oracle E-Business Suite is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Quest Stat for Oracle E-Business Suite writes "An user-friendly solution that enables business users to extract data in various formats". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Quest Stat for Oracle E-Business Suite is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Quest Stat for Oracle E-Business Suite vs. ServiceNow report.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.