We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The biggest benefit is from a security operations perspective, where we are able to drive our security posture upwards by remediating any discovered vulnerabilities."
"I find the solution's dashboard interesting...The response time is fine. You can pull up reports without dragging or consuming bandwidth."
"The initial setup was good. We didn't have any problems with it."
"I find Qualys VM very robust, and it's very useful for vulnerability management and patch management. The value that it brings to my environment is economies of scale. There is no limitation on adding any endpoints. You go by the rule, and it's added once another endpoint is added to our environment. It's automatically installed, and it's less work from our end. It frees up my license automatically if I don't need an endpoint or if my machine is decommissioned. I like the dashboard displays because I don't see any duplication. The most important part is vulnerability management and prioritization. Unlike Symantec, it shows the kind of vulnerability I would want to patch first. It provides a holistic view of the kind of vulnerabilities and the ones I should remediate first. I don't have to do a scan; it just brings up those critical kinds of vulnerabilities like zero-day vulnerabilities and tells me to prioritize them. You have to prioritize these vulnerabilities first and go on with the rest. The dashboard shows me the ones that have been fixed, so I don't have to complete an aging report. The user experience and the graphical interface are good. As it's user-friendly and understandable on an executive level, it brings real value. We also use this solution because it's robust and flexibile."
"Qualys VM has allowed us to know the vulnerabilities we need to prioritize based on the threat levels and the possible impact if there's an intrusion."
"Qualys VM's best feature is vulnerability management."
"The process of defining and discovering scans is organized efficiently."
"The reporting is fine."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"It allows us to filter the data, create graphs, and get detailed reports."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"The most recent addition of SAM Premium is a game changer for many organizations."
"The Workflow feature is the most valuable."
"The analytics - we like to keep track of how much work everyone is doing."
"It's not very user-friendly at times and requires in-depth understanding. So, a layman or someone new to Qualys won't be able to easily understand it. You need education to use the solution."
"The tool needs to improve the adding assets and report generation features. I would like to see the policy scan of offline appliances in the product's future releases."
"Qualys VM's machine learning and artificial intelligence features could be improved."
"Qualys should improve their customer experience. They need to improve the tech support experience and the turnaround time."
"Qualys VM should improve its methodology."
"Certain integration factors between different options could be improved."
"The only improvement I can think of is on the implementation side. At times it is a bit slow."
"We face issues while scanning multiple assets."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Compared to other products that I have been using, it is not as user-friendly."
"Needs additional software titles and easier normalization."
"Transparency in the pricing model needs to be improved."
"The contract module is quite rudimentary and doesn't support contract line items."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The setup was time-consuming and required a lot of internal resources."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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