Puppet Enterprise vs Quest KACE Systems Management comparison

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Executive Summary

We performed a comparison between Puppet Enterprise and Quest KACE Systems Management based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Puppet Enterprise vs. Quest KACE Systems Management Report (Updated: November 2022).
656,474 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are the agent, high load balancing, and overall robustness and features.""Anything that we manage through Puppet always runs perfectly."

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"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant.""You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be.""I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.""We're able to deploy software and push out fixes to endpoints faster than ever.""Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important.""It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too.""Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling.""The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."

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Cons
"The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems.""It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast."

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"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE.""I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period.""They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people.""There is always room for improvement. However, the system does most of what we need at this moment.""There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful.""We'd love to see support for larger dependencies in the scripting feature.""There isn't a lot they need to improve with the solution itself at this point. It is pretty close to providing a single pane of glass for everything that we need for endpoint management specifically on all devices. There is very little that it doesn't provide for us, and for those, we have to go to other methods. There are some of the patching solutions that it doesn't take care of for us. So, we have to do those manually on the devices, and that's really the biggest thing. It doesn't do patching really well for non-Microsoft applications. The major application updates, particularly Windows updates, don't function nearly as well, but, for the vast majority of things, it does just fine. If they could improve in this aspect, that'd be great, but I don't know if they're going to be able to do that.""The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."

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Pricing and Cost Advice
  • "The main thing that we noticed when we switched from the enterprise version to the community version was the difference in cost — the infrastructure is pretty expensive."
  • "Depending on the size of the organization there is a point when the price of Puppet Enterprise should be lower. However, they provide really good functionality, features, and capabilities."
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  • "We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
  • "Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
  • "Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
  • "We buy consulting fees from Software Factory, then we pay extra for it."
  • "We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
  • "We are also saving on the licensing fee, compared to other endpoint management solutions."
  • "The pricing and licensing are absolutely fair."
  • "Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."
  • More Quest KACE Systems Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Anything that we manage through Puppet always runs perfectly.
    Top Answer:Puppet is one of the best products available — even when it comes to the cloud. It's very popular. There are only two main cloud competitors when it comes to configuration management: Puppet and Chef… more »
    Top Answer:The most valuable features are the agent, high load balancing, and overall robustness and features.
    Top Answer:I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
    Top Answer:We buy consulting fees from Software Factory, then we pay extra for it.
    Top Answer:I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
    Ranking
    9th
    Views
    2,838
    Comparisons
    2,028
    Reviews
    2
    Average Words per Review
    1,045
    Rating
    9.0
    4th
    Views
    5,692
    Comparisons
    3,338
    Reviews
    32
    Average Words per Review
    1,433
    Rating
    8.8
    Comparisons
    Also Known As
    Puppet
    Dell KACE Systems Management
    Learn More
    Overview

    Puppet Data Center Automation helps sysadmins automate configuration and management of machines and the software running on them. With our software, businesses can make rapid, repeatable changes and automatically enforce the consistency of systems and devices, across physical and virtual machines, on prem or in the cloud.

    Quest KACE Systems Management is a unified endpoint management solution that helps your organization address your endpoint management needs. The solution enables you to discover and track every device in your environment, keep compliance requirements up to date, secure your network from cyberthreats and attacks, and automate administrative tasks all from a single console.

    Quest KACE Systems Management Features

    Quest KACE Systems Management has many valuable key features. Some of the most useful ones include:

    • Comprehensive device coverage: With Quest KACE Systems Management, you have full management control of all operating systems, including MacOS, Windows, Chromebook, Linux, iOS, and Android.
    • Flexible configuration: Quest KACE Systems Management gives you the ability to define specific policies and administrative functions.
    • Reporting: The solution provides access to existing templates or gives you the option to build ad-hoc reports. Reports can also be customized to meet any compliance needs.
    • Patch management: This feature ensures your patching is always current and also enables you to secure your environment with automated patch identification and deployment.
    • Mobile device control: Quest KACE Systems Management allows you to remotely locate, reset passwords, lock, erase, or factory reset any enrolled mobile device.
    • Granular inventory: With the granular inventory feature, you can access a detailed inventory of data on each device in your environment. In addition, you can get automated deep-dive analysis when necessary.

    Quest KACE Systems Management Benefits

    There are many benefits to implementing Quest KACE Systems Management. Some of the biggest advantages the solution offers include:

    • Efficient: Quest KACE Systems Management eliminates the need to manually manage multiple solutions to achieve endpoint security, saving you time and making it an ideal and efficient solution for your organization.
    • Co-manage endpoints: Using Quest KACE Systems Management, you can co-manage both your traditional and modern endpoints, including Windows and Mac laptops, Linux, non-computer devices, servers, IoT, and iOS and Android mobile devices.
    • Easy-to-use interface: Quest KACE Systems Management is designed with a simple interface that offers powerful and consistent functionality.
    • Minimizes risk: Quest KACE Systems Management can easily locate or wipe any lost or stolen mobile device, minimizing risks for your organization.
    • Enhanced security: With Quest KACE Systems Management, your systems remain secure by identifying, inventorying, patching, and controlling all endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Quest KACE Systems Management solution.

    Tim H., Laboringenieur, Computeringenieur at HTW Berlin, says, "The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

    Chris H., Director of IT at CCOF, mentions, "The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour."

    Offer
    Learn more about Puppet Enterprise
    Learn more about Quest KACE Systems Management
    Sample Customers
    Los Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix
    Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company16%
    Government10%
    Comms Service Provider8%
    REVIEWERS
    University32%
    Financial Services Firm16%
    Manufacturing Company10%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government10%
    Comms Service Provider8%
    University8%
    Company Size
    REVIEWERS
    Small Business60%
    Midsize Enterprise10%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise15%
    Large Enterprise71%
    REVIEWERS
    Small Business22%
    Midsize Enterprise46%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise56%
    Buyer's Guide
    Puppet Enterprise vs. Quest KACE Systems Management
    November 2022
    Find out what your peers are saying about Puppet Enterprise vs. Quest KACE Systems Management and other solutions. Updated: November 2022.
    656,474 professionals have used our research since 2012.

    Puppet Enterprise is ranked 9th in Configuration Management with 2 reviews while Quest KACE Systems Management is ranked 4th in Configuration Management with 32 reviews. Puppet Enterprise is rated 9.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Puppet Enterprise writes "A set-it-and-forget-it management solution". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Puppet Enterprise is most compared with Red Hat Satellite, Microsoft Endpoint Configuration Manager, AWS Systems Manager, Red Hat Ansible Automation Platform and BigFix, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Microsoft Intune and BigFix. See our Puppet Enterprise vs. Quest KACE Systems Management report.

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    We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.