Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.
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Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.
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Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.
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Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.
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Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.
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Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.
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Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.
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Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.
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Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.
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Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.
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CRM: Get the information and resources you need to focus on your customers and increase opportunities.
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Project management: Receive real-time project status with details on resource usage and tasks.
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Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.
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Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.
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Integrations: Integrate with leading solutions, including:
- Pulseway PSA
- ConnectWise Manage
- Autotask
- Zendesk
- Slack
- IT Glue
- Kasepersky
- Bitdefender
- WarrantyMaster
Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.
Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.
What are Quest KACE SMA's key features?
- Asset Management: Streamline the organization and tracking of physical and virtual assets.
- Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
- Software Distribution: Deploy applications across devices efficiently without physical intervention.
- Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
- Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
- Help Desk: Integrated ticketing system for tracking and resolving user issues.
- Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.
What benefits should users consider?
- Improved Productivity: Reduces manual interference with automated deployments and updates.
- Labor Savings: Minimizes labor requirements with efficient remote management tools.
- Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
- User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.
Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.
