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ProProfs Project vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ProProfs Project
Average Rating
9.0
Reviews Sentiment
6.4
Number of Reviews
1
Ranking in other categories
Project Management Software (68th)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (2nd), Enterprise Agile Planning Tools (3rd)
 

Featured Reviews

it_user830829 - PeerSpot reviewer
It increased productivity and timely delivery of projects within a set budget
The primary uses for this tool are task delegation, generating reports, and on-time invoices It has increased productivity and timely delivery of projects within a set budget, which has helped us a lot. Real-time collaboration, invoice generation, task delegation, and file management features…
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It increased productivity and timely delivery of projects within a set budget."
"The primary uses for this tool are task delegation, generating reports, and on-time invoices."
"The best feature is the effective reporting system for project portfolio and program management."
"The program is stable."
"We like the status report feature. It is something really valuable."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"In mature companies ready for it, the return on investment would be a nine point five."
"Competitive in terms of research"
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
 

Cons

"The timely reminders could be reduced from one mail a day to three mails in a week. This tends to fill up our inboxes a lot."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The pricing is average."
"SPM is definitely strong for project management, but its finance capabilities are not as robust."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
 

Pricing and Cost Advice

Information not available
"The solution is expensive."
"The solution was quite expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The licensing is based on metrics and is tailored to customer's needs."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Manufacturing Company
12%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

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What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
 

Also Known As

Project Bubble
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Miami University, Rutgers University, American Bible Association
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planisware, ServiceNow, Smartsheet and others in Project Portfolio Management. Updated: October 2025.
872,778 professionals have used our research since 2012.