


Find out in this report how the two Agentic Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
With the entire service being constantly evaluated and with us having a trace of all this operational side, we are able to measure the quality of the service, how much each of the employees worked.
In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.
The Kanban model makes it very technological, leading to increased productivity compared to something done manually, such as sending quotations by email.
It has saved about 20% to 30% of costs.
We have seen a 100% return on investment.
UiPath has reduced human error and saved employee time.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I would rate customer support on a scale from one to ten as ten.
Whenever I needed support, and there were many times I needed it, they were extremely attentive and quick in their service.
This is cumbersome, and I find direct customer service with Pipefy to be lacking.
They were very helpful, addressing the issue in three hours.
Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.
He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Pipefy's scalability handles the volume of requests very well, and when new demands arise, it does not freeze or lag.
It is a proportional increase in output without a proportional increase in headcount.
Since we can track the whole process, its scalability is very good because we can analyze the entire macro.
We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.
The framework provided allows for building scalable and reliable bots that meet non-functional requirements.
Scaling the same process to multiple machines just involves assigning users and adding the machines to the templates, making it an easy process.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
I don't remember any moment when something had an error or when something froze my operation.
They always notify about any maintenance and also inform what the progress is when there is a problem.
I would rate its stability at approximately 80 percent reliability with 20 percent downtime.
I have not experienced any downtime, crashes, or performance issues.
Staying stable with UiPath Platform is very important because if the tool becomes unresponsive or the application I am interacting with does not respond, it can impact my business.
We have never seen the automation fail because of UiPath Platform.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
I believe this part could be improved because this kind of error should not happen while someone is using Pipefy.
Sometimes the person who is buying this platform is not going to use all these functions. So there could be smaller, intermediate plans so you can use Pipefy up to a specific point, and then you would have lower costs.
Pipefy should alert users when they are creating conflicting rules.
Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.
If the UI changes or a label is changed, sometimes the whole flow breaks.
Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
My experience with pricing, setup cost, and licensing has been cost-effective.
My experience with pricing, setup costs, and licensing is that it was expensive.
I also didn't have access to the prices, but I know that we had several users and, given what the platform delivers, it was a fair price.
Comparing it with other RPA tools, the licensing cost can be high, which is especially challenging for small businesses.
from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.
Overall, I describe UiPath Platform as providing good value for enterprise automation, with simple licensing structures, clear packaging of AI capabilities, and enhanced productivity justifying the costs associated with usage.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
A specific outcome since using Pipefy is that we have reduced lead time significantly.
In my opinion, some of the best features Pipefy offers are workflow customizations with low-code configuration, automation of repetitive tasks and approvals, an easy-to-use and intuitive interface, visibility and tracking across teams and processes, integration capabilities with other tools, centralized process management, notifications, and SLA tracking.
Pipefy has had a positive impact on my organization by helping the collections team convert invoices that were overdue into paid invoices and, consequently, cash for the company.
We've had processes that someone literally would spend two days out of the month submitting stuff online. That's all they did for two days. We've automated that where they don't touch it at all. They just get a confirmation email at the end of the month that it's been done.
RPA has been huge in allowing our current workforce to stay the right size and we use automation to really handle those tedious processes, saving money from a people perspective and capturing denials a lot faster, enabling us to appeal in a timely manner.
Some benefits I've realized from using UiPath Platform include the elimination of data entry errors, giving folks time back to remove those mundane tasks, and allowing them to have high value in things they were hired for or find other ways to contribute to a better steward of the dollar within the company.
| Product | Mindshare (%) |
|---|---|
| Automation Anywhere | 13.8% |
| UiPath Platform | 18.0% |
| Pipefy | 0.9% |
| Other | 67.3% |


| Company Size | Count |
|---|---|
| Small Business | 161 |
| Midsize Enterprise | 85 |
| Large Enterprise | 561 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 1 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 270 |
| Midsize Enterprise | 162 |
| Large Enterprise | 795 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Pipefy is a powerful workflow management tool that streamlines and automates processes. It effectively manages tasks, projects, and approvals, while offering flexibility and customization options.
With its user-friendly interface, customizable workflows, and automation capabilities, Pipefy saves time and improves collaboration. Integration options with other tools further enhance data management and collaboration.
UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.
UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.
What are the key features of UiPath Platform?
What benefits should users look for in reviews?
UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.
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