Pega Robotic Process Automation vs UiPath comparison

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and UiPath based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega Robotic Process Automation vs. UiPath Report (Updated: March 2023).
686,748 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The low-code/no-code development aspect of the solution is great.""The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP.""It was very smooth and very seamless to create automations.""Its stability has been good.""Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great.""We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega.""Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow.""They are leaders in the same industry."

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"UiPath has saved our staff time. Using the automation of UiPath, it triggers an email or notification for a process that we have created. This keeps us informed at all times. However, if we don't use it, content may get missed and we would lose a lot of opportunities.""We use a lot of unattended robots. We're almost entirely unattended right now. We find that those are the best early bang for our buck.""The solution includes preset activities but allows integration of code and expressions that make it more powerful and dynamic.""The ease of use of Studio is valuable. In terms of features, Excel Application Scope, web automation suite of products, and screen scraping are the features I use the most.""The Orchestrator is quite good because it is a one-stop shop where you can run robots after creating them using Studio. You can create queues, monitor the bots, and if there are any issues then you can debug them at the Orchestrator level.""UiPath has helped reduce human error. We are working with clients where it is very important to provide them their necessary services. We are a telecom company, so we are providing activation of numbers, etc. If people are doing this manually, it can cause inconveniences for our clients, but it might also put the reputation at stake. For example, because when people do it manually, they can send out the wrong invoice. This is a huge reputation risk, because sometimes we are working not only with just a person, but with a business. When we work with other companies, it is important to do things accurately. When the robots do things, there is almost a 100% probability that they won't make any mistakes, like typos.""It's pretty affordable for what you get.""One feature that is particularly very likable is the My Workspace option under the Orchestrator menu. We can easily arrange and/or segregate all the folders there. The My Workspace option has been a very big positive for me. I've been able to streamline my work and do structured work with this My Workspace option."

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"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate.""The development experience needs to be improved.""Excel connectors need to be improved as there are a few connectors in Excel areas.""In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation.""They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed.""The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things.""What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently.""It's difficult not knowing when alerts will arrive."

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"We'd like more onboarding features for new people.""The user interface needs to be more customizable, and the debugging tool doesn't work well enough. It needs some improvements.""Our solution is on-premises so we are unable to utilize phone apps.""It would be helpful if they made the Document Understanding modules a little more user-friendly. There is a learning curve for using it correctly.""Monitoring and statistics need improvement. It's quite hard to export if you want a long, clear report. It's quite hard to do that based on the style and functionality. You have to feed in your own functionality to do this.""The only thing which I see is missing, is it does not have an inbuilt machine learning. You have to teach the bot. The bot is not self-learning.""The UiPath community has grown quite a bit, but it's still not on par with the kind of support that you would find with Automation Anywhere. That is still missing because UiPath is a relatively new entrant in the market. The community support is growing, but that is definitely one of the areas that can be improved.""The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them."

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Pricing and Cost Advice
  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • "In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
  • "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
  • More Pega Robotic Process Automation Pricing and Cost Advice →

  • "The price of UiPath is a little bit high, although there are no costs in addition to the standard licensing fees."
  • "The cost that we are allocating for RPA doesn't burden us too heavily, so what we are paying is acceptable compared to the gains that we have in the organization."
  • "The price of UiPath is higher than competitors, although the cost depends on what functionality and tools you require"
  • "The price and setup costs need to be supported by a strong business case."
  • "I am using the Community Edition and am not familiar with the cost of the paid editions."
  • "Overall, I think that the pricing is reasonable and it is similar to competitors."
  • "Some features are very costly, like Document Understanding. That is why in India many customers are not using the Document Understanding license. This is a premium feature and its licensing costs are high compared to other tools."
  • "In the initial days, UiPath was more competitive in terms of the license pricing as compared to Blue Prism and Automation Anywhere; it was much less. Currently, the pricing is quite standard compared to the other two vendors."
  • More UiPath Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also… more »
    Top Answer:Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere. I've only used the enterprise licenses so… more »
    Top Answer:The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we… more »
    Top Answer:I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work with… more »
    Top Answer:Yes, Attended Bots  which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
    Top Answer:Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌… more »
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    Also Known As
    Pega RPA, OpenSpan
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    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    UiPath is a popular RPA tool that helps users automate manual and redundant tasks as well as other business processes. The platform is open-source, and is most commonly used for performing PDF automation, web automation, Citrix automation, and Windows desktop automation.

    UiPath Offers:

    • Stability
    • Scalability
    • Flexibility
    • High-performance
    • Ease of use
    • Security

    UiPath Valuable Features

    UiPath includes a solid set of unique features, including:

    Robotic enterprise framework, extensive library of activities, automation hub, process mining, task mining, task capture, studio, studio X, integration service, IntelliSense, Automation Cloud Platform, Orchestrator, test suite, insights, data service, AI fabric, documented understanding model, easy building of building automations, enterprise-level governance for APIs, server-side triggers to start automated processes, database communication, scraping, PDF functions, simplified authentication​, and Marketplace templates.

    UiPath Benefits

    Some of the benefits of using UiPath include:

    • Little to no code needed: You can easily develop automations and automation-powered applications without prior coding knowledge.

    • Increased productivity: Skilled AI robots facilitate more efficiency and lead to better customer satisfaction.

    • Speed: You can automate more processes, faster, with drag-and-drop AI and ready-to-go templates available through Marketplace.

    • Supports different processes: Regardless of which processes you need to run, UiPath provides different types of robots (attended, unattended, or hybrid) to accommodate your needs.

    • Faster ROI: Benefit from an increased ROI with UiPath’s automated end-to-end, enterprise-wide solution.

    • Community-centric: It offers a free trial in its community edition with active community support, tutorials and tips.

    • Cost-effectiveness: This tool is cost-effective because there are minimal operational costs.

    UiPath Components

    UiPath includes the following components:

    • UiPath Studio: This component uses visual aids such as diagrams and flowcharts to design automation processes. It also involves the coding and sequencing of these processes. It consists of Graphical User Interface (GUI) buttons, drag and drop features, and pre-built templates.

    • UiPath Robot: In this component, multiple bots are deployed to execute the automation processes using predefined rules.

    • UiPath Orchestrator: This component functions as a web-based application that schedules, deploys, and manages processes.

    Reviews from Real Users:

    "It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time." - Milan B., Senior Specialist Application Architecture and Developer at a tech services company

    "The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive." - Harshad J., Senior RPA Developer at Capita

    “This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit." - Rahul S., RPA Assistant Manager at PwC India

    "The interface is intuitive and very user-friendly." - Jorge M.C., Robotic Process Automation Consultant at a tech services company

    “I can manage everything within one platform, which is either a UiPath Intelligent Automation platform or UiPath Cloud. This is very important. Because if I have multiple systems, then I need multiple stakeholders to manage, upgrade, and maintain them." - Manager and Lead - Digital Center of Excellence at a consultancy

    Learn more about Pega Robotic Process Automation
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    Sample Customers
    eBay Enterprise, M&I Bank
    Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo
    Top Industries
    Computer Software Company44%
    Financial Services Firm33%
    Comms Service Provider11%
    Insurance Company11%
    Computer Software Company20%
    Financial Services Firm18%
    Insurance Company8%
    Comms Service Provider8%
    Financial Services Firm19%
    Computer Software Company13%
    Manufacturing Company8%
    Healthcare Company6%
    Computer Software Company19%
    Comms Service Provider11%
    Financial Services Firm11%
    Manufacturing Company6%
    Company Size
    Small Business15%
    Midsize Enterprise15%
    Large Enterprise70%
    Small Business18%
    Midsize Enterprise9%
    Large Enterprise73%
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise67%
    Buyer's Guide
    Pega Robotic Process Automation vs. UiPath
    March 2023
    Find out what your peers are saying about Pega Robotic Process Automation vs. UiPath and other solutions. Updated: March 2023.
    686,748 professionals have used our research since 2012.

    Pega Robotic Process Automation is ranked 7th in Robotic Process Automation (RPA) with 11 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 229 reviews. Pega Robotic Process Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of UiPath writes "Provides proper metrics and logs, saves a huge amount of time, and significantly improves accuracy". Pega Robotic Process Automation is most compared with Blue Prism, Automation Anywhere (AA), Microsoft Power Automate, Salesforce Sales Cloud and Pega CRM, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Kofax RPA. See our Pega Robotic Process Automation vs. UiPath report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.