"Using the tool actually ends up teaching you about making workflows more efficient."
"The workflow system is very intuitive."
"The tech support is highly available and there is plenty of online training available."
"The solution's ability to create adapters quickly is its most valuable feature."
"The low-code/no-code development aspect of the solution is great."
"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."
"It is really flexible in what it can do."
"They are leaders in the same industry."
"Attended Bots have been star cases as it totally removes dependencies of user literacy to know the application."
"It's changed the dynamic of how we look at our processes and how we talk about why and how we do what we do. That's been tangible."
"Although we don't use it, document understanding for our use cases is very compelling, but it was a little cost prohibitive just out the gate. We are looking at it long-term now that we have the data filtered if we can more strategically apply it to the best data to fit it. But overall, the platform is very innovative. I don't think I can call out one particular feature. The ease of use of integrating to and from Amazon components, being a cloud-native application ourselves, has been really helpful in the development and the ease of transferring documents between our internal systems and platform."
"Both on-prem and cloud solutions are very stable."
"It should be less focused on the howtos and more on demonstrating business value add. A business outcome should be that I was able to approve something in however many days or hours compared to my peers when I benchmark across my peers. That would be a business outcome as opposed to a technical outcome,"
"Technical support for UiPath is great."
"The most valuable features are the ease of use and the amount of resources and community that are out there for UiPath. They have all of the information that you would generally pay for with other providers. It's a very easy-to-learn solution as long as you put time and effort into it."
"The Orchestrator is most valuable because we get work periodically throughout the day. It'll ebb and flow. We have really tight SLA, so we're able to have bots on demand. As soon as work shows up, the bots are picking it up."
"The OCR capabilities of the solution could be improved."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"I would like to see an enhanced auditing feature included."
"You cannot use a two-dimensional array to read the data."
"The development experience needs to be improved."
"The ease-of-use could be improved."
"When it comes to debugging, there is some improvement needed for UiPath compared to other RPA tools. There are features to edit the workflow or content of the automation file while we are debugging. For example, we have 10,000 lines of code that we have integrated by 10 different users. So, there is one integrated code and you are debugging it. After some time, you might find a line which is not an error. You may have forgotten to remove it or change the value to your desired criteria. It is really a pain to stop the entire debug session and just edit it, then start again at zero. It will do the same steps again just to reach that level or step where you were actually stuck previously. Whereas, in different automation tools, whether you are on the findings step or in-between a debug session, you can actually edit that information. This is good because sometimes the developer also forgets to add or remove certain values in-between a long code. I think this should be improved in UiPath. This should already be in consideration because I have been in touch with UiPath a couple of times because of this."
"They can probably focus more on attended stuff or creating a UI around that. We are not using the attended bot a lot, however, I have seen some use cases in other organizations, as I'm working in consulting. I've seen in some other areas where an organization wants to use attended automation, however, the feature is not very well designed which makes it difficult to use."
"The pricing structure is very complicated."
"Better support for databases should be included. For example, interacting with SQL Server and SQL Developer would be beneficial features."
"Support could use improvement. It's always a struggle to engage with them. We have a very tight relationship with support, but when things are in hot water, everyone wants to fix it right away which doesn't always happen."
"The integration with APA should be improved with respect to adding data from external sources and being able to bring in data from third-party applications."
"We have mixed reviews for the technical support and depending on the topic, they will answer faster or slower, more personalized or not."
"The graphics could always be improved."
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Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 8 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 126 reviews. Pega Robotic Process Automation is rated 7.8, while UiPath is rated 8.6. The top reviewer of Pega Robotic Process Automation writes "A very flexible solution with broad capabilities that gets easy to use with time". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". Pega Robotic Process Automation is most compared with Blue Prism, Automation Anywhere (AA), Microsoft Power Automate, Salesforce Sales Cloud and Pega CRM, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Kryon RPA and Kofax RPA. See our Pega Robotic Process Automation vs. UiPath report.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
