Pega Robotic Process Automation vs SAP Intelligent RPA comparison

Pega and SAP are both solutions in the Robotic Process Automation (RPA) category. Pega is ranked #21 with an average rating of 6.0, while SAP is ranked #13 with an average rating of 7.0. Pega holds a 1.8% mindshare in RPA, compared to SAP’s 1.6% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 87% of SAP users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Pega Robotic Process Automation and SAP Intelligent RPA compete in the automation solutions category, with SAP often seen as superior due to its expansive features which are deemed worth the cost.

Features: Pega provides comprehensive automation tools with robust case management, powerful integration capabilities, and access to the .NET framework, making development seamless. SAP Intelligent RPA is recognized for its flexibility, effectively managing attended and unattended tasks with easy integration into CRM and APIs. Its Orchestration and Job Factory features streamline processes.

Room for Improvement: Pega could enhance its OCR capabilities, simplify Citrix integration, and streamline the initial setup process. SAP Intelligent RPA could improve its adaptability in data extraction, address SAP GUI stability issues, and offer more flexible error handling systems.

Ease of Deployment and Customer Service: Pega supports on-premises, public, and hybrid cloud deployments, but faces critiques over technical platform issues. SAP Intelligent RPA offers similar deployment flexibility with an emphasis on on-premises and cloud solutions. SAP's customer support is praised for efficiency and quick resolutions, unlike Pega’s service which receives mixed reviews due to delays in complex scenarios.

Pricing and ROI: Pega RPA is considered expensive for smaller enterprises, with ROI depending on usage cases and geography-based pricing models. SAP Intelligent RPA follows a SaaS model with costs adapted to usage and transactions, potentially offering more affordable long-term options. Both solutions suggest a good return on investment, varying based on implementation scale and scope.

To learn more, read our detailed Pega Robotic Process Automation vs. SAP Intelligent RPA Report (Updated: June 2026).

Buyer's Guide

Pega Robotic Process Automation vs. SAP Intelligent RPA

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of August 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.4%, down from 9.4% compared to the previous year. The mindshare of Pega Robotic Process Automation is 1.8%, down from 3.3% compared to the previous year. The mindshare of SAP Intelligent RPA is 1.6%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	5.4%
SAP Intelligent RPA	1.6%
Pega Robotic Process Automation	1.8%
Other	91.2%

Robotic Process Automation (RPA)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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SantoshSundar

RPA Technical Solution Lead at Infomentum

Helps automate processes but needs to offer different licensing models to users

Right now, I am not working on process mining at the minute. Before I switched to the company, I worked extremely closely with the process mining tool from UiPath, SAP BTP, and the process mining that they had created. I am working with MuleSoft Automation and Anypoint. We are not doing any sort of process mining at the minute, but in my company, because MuleSoft is one of the only RPA tools that we are looking at, we have another application called Appian that we are trying to explore now. Appian has process mining capability, which is why we thought we would look at it along with AI capabilities.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients."

"Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal."

"We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time."

"They have a credential vault, which is 256-bit encrypted. That is the highest security that can be provided when it comes to credential maintenance. With a credential vault, other than the user who is entering the password, no one else knows what the password is."

"It can be used for customer service support, data extraction, data migration, and software installation."

"With Automation Anywhere bots, we are able to cut down the manual efforts by 80% in generating Excel and Power BI reports, extracting and uploading files to various sites, and many other web-based administrative tasks."

"The most valuable feature of Automation Anywhere is the unattended mode bots, because we don't need to go and look at what they're doing. They just go by themselves."

"Using Automation Anywhere has improved our company significantly, as we are doing over eight to 10,000 invoices a month, which people had to do before, while now the automated process is doing that without too much human intervention, saving probably about at least two to possibly three FTEs per week."

More Automation Anywhere pros

"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."

"In terms of measuring efficiency gains from automating routine compliance tasks in financial services with Pega Robotic Process Automation, automation consistently yields a 25 to 30% efficiency increase."

"The good thing about Pega is that it is very flexible and you can do a lot so the capabilities are broad."

"Pega Robotic Process Automation makes it easy with metrics, robots save time, and handling customer calls became much easier."

"It was very smooth and very seamless to create automations."

"It is a good and matured solution."

"It is really flexible in what it can do."

"Definitely, we are satisfied. It's a pretty strong product."

More Pega Robotic Process Automation pros

"It is a stable solution...It is a scalable solution."

"SAP Contextor has improved our organization by giving us better operational efficiency."

"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."

"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."

"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."

"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."

"The initial setup of SAP Contextor is easy."

"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."

More SAP Intelligent RPA pros

Cons

"We're in a digital world where everything's evolving. AI is coming out, so just looking at keeping moving, introducing new innovations into the product, nothing specific. The Automation Anywhere teams seem to know what the customers want."

"They could improve around continuous integration, e.g., Jenkins and GitHub, stating how you could use those products and integrating them into Automation Anywhere."

"Pricing with respect to the competitors is more."

"I would like to have a bot as a service platform on AA Cloud. This would minimize the installation process, and we wouldn't need to have all the hardware to support the platform in-house."

"One of the main concerns with Automation Anywhere is the lack of a robust feature for capturing and managing information from the user interface, something competitors like Blue Prism already offer."

"Currently, while working on the SAP part, I encounter some challenges, particularly not being able to extract the tree structure."

"When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down..."

"We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial."

More Automation Anywhere cons

"Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding."

"Pega Robotic Process Automation scalability is too low."

"It's difficult not knowing when alerts will arrive."

"The OCR capabilities of the solution could be improved."

"Ease of use could probably be improved."

"Pega Robotic Process Automation using OpenSpan has a very low adoption because it does not provide the flexibility that UiPath or Automation Anywhere offers, which includes more benefits such as the bot manager."

"Pega's main drawback was that you have to go and install their platform and their platform is meant to be their main selling point with robotics just a small part of what they do."

"I would like to improve the tool's integration features and stability."

More Pega Robotic Process Automation cons

"The support is expensive."

"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."

"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."

"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."

"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."

"I found that the SAP scripting of a program is easier than SAP Contextor."

"SAP Contextor could improve by automating some processes."

"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."

More SAP Intelligent RPA cons

Pricing and Cost Advice

"I would rate the cost of Automation Anywhere as a six out of ten, with ten being the most expensive."

"It is expensive. I would rate Automation Anywhere an eight out of ten in terms of pricing."

"It is reasonable, but it can always be a little bit cheaper."

"With the rebate processing automation that we did, it has provided us a savings of around an hour or two a person on a daily basis, which is quite a lot of savings."

"Time and monetary savings can range from 20 to 90 percent."

"Approximately, for a developer, it is around $750 for a license a year. For Bot Runners, it is about $550."

"It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."

"We have purchased licenses, but are trying to obtain more bot programmer licenses."

More Automation Anywhere pricing and cost advice

"Pega Robotic Process Automation is an expensive solution."

"I would rate the product's pricing a nine out of ten."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"I was not involved in licensing and pricing, but it is worth the cost."

"Pega is pretty costly."

"The licensing cost is too high."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

"It all comes with a bundle right now. Having advanced features, it is competitively priced."

"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."

"The pricing is not that expensive. It is manageable."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Construction Company

11%

Manufacturing Company

11%

Outsourcing Company

10%

Financial Services Firm

15%

Manufacturing Company

12%

Computer Software Company

Outsourcing Company

Manufacturing Company

13%

Financial Services Firm

10%

Construction Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	81
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with Pega Robotic Process Automation?

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially ...

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What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be don...

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What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer o...

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What needs improvement with SAP Contextor?

The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would b...

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What is your primary use case for SAP Contextor?

The inputs of SAP Intelligent RPA used to come from the process mining output. Whenever we connect process mining to ...

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What advice do you have for others considering SAP Contextor?

Speaking about bot creation and management features, I rate the tool as four out of five compared to the other market...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 9% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

UiPath Platform vs Pega Robotic Process Automation

Compared 22% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 13% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 12% of the time

WorkFusion vs Pega Robotic Process Automation

Compared 5% of the time

NICE Robotic Automation vs Pega Robotic Process Automation

Compared 4% of the time

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UiPath Platform vs SAP Intelligent RPA

Compared 13% of the time

SAP Build Process Automation vs SAP Intelligent RPA

Compared 9% of the time

Microsoft Power Automate vs SAP Intelligent RPA

Compared 5% of the time

Redwood Software - Finance Automation Edition vs SAP Intelligent RPA

Compared 4% of the time

Blue Prism Cloud vs SAP Intelligent RPA

Compared 4% of the time

More SAP Intelligent RPA Competitors

Product Reports

Buyer's Guide

Automation Anywhere

August 2026

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Buyer's Guide

Pega Robotic Process Automation

July 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

SAP Intelligent RPA

July 2026

Download SAP Intelligent RPA product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Pega RPA, OpenSpan

SAP Contextor, Contextor

Interactive Demo

Automation Anywhere

Demo not available

Pega

Demo not available

SAP

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Pega Robotic Process Automation offers advanced UI capabilities, seamless CRM integration, and a centralized management system, enhancing efficiency with low-code options and cross-platform integration. Its centralized dashboards, scalability, and technical support provide strong foundations for diverse applications.

Pega Robotic Process Automation empowers businesses with its robust workflow systems, allowing seamless integration with CRM platforms and enhancing user experience through low-code/no-code development options. The platform's ability to automate data entry and create rapid adapters boosts functionality, ensuring enterprises can meet diverse demands efficiently. Highly valued for its centralized management and stability, Pega also provides insights into agent performance through Workforce Intelligence. It caters to both attended and unattended bots, significantly eliminating manual steps. Despite its advantages, there is room for improved OCR accuracy, user interface enhancement, cloud service expansion in regions like the Middle East and India, and simplified development tools. Addressing these could help keep pace with industry standards.

What are the key features of Pega Robotic Process Automation?

Advanced UI Capabilities: Offers a user-friendly environment for efficient task management.
CRM Integration: Seamless interaction with CRM systems enhances customer engagement.
Centralized Management: Simplifies overseeing bot operations and workflows.
Low-Code/No-Code Development: Enables fast deployment without extensive coding knowledge.
Workforce Intelligence: Provides insights into employee productivity and performance.

What benefits and ROI can users expect from Pega?

Scalability: Facilitates growth by adapting to expanding business needs.
Stability: Reliable platform ensures smooth operations without disruptions.
Technical Support: Comprehensive support services to resolve user queries.
Improved Efficiency: Automates repetitive tasks, reducing manual effort significantly.

Pega Robotic Process Automation finds applications across telecom, banking, insurance, and aviation sectors for operations like fraud detection, compliance checks, and task management. It boosts efficiency in activities such as dual data entry, customer data integration, and process mining. Its adaptability allows for HR and financial workflow automation, integration with mainframe systems, and development of mobile applications.

Pega

SAP Intelligent RPA offers flexible automation with capabilities to manage attended and unattended tasks, seamlessly integrating with systems like CRM and providing robust scheduling solutions. Its ease of use in document extraction and web automation makes it adaptable for a variety of needs.

This platform is ideal for automating SAP-centric processes by improving efficiency in sectors such as accounting, procurement, and sales. It efficiently handles attended and unattended automation, streamlining actions in retail and wholesale sectors. Many companies utilize SAP Intelligent RPA to automate repetitive tasks such as sales order creation, enhancing the low-code capabilities within SAP environments. It's particularly beneficial in transactional operations and process mining insights.

What are the key features of SAP Intelligent RPA?

Seamless Integration: Connects effortlessly with systems like CRM for improved process automation.
Flexible Task Management: Supports both attended and unattended automation.
Orchestration and Job Factory: Simplifies scheduling and task management.
Document Extraction: Offers user-friendly tools for efficient data handling.
Web Automation: Enhances ease of use for online task execution.

What benefits should users look for in reviews?

Ease of Use: Minimal technical setup and adaptable process integration.
Language Support: Includes languages like Python for custom script creation.
Data Connectivity: Effective in connecting data across multiple systems.
Efficient Low-Code Environment: Reduces development time with easy-to-use tools.

SAP Intelligent RPA is primarily implemented to optimize SAP-centric processes, enhancing operational efficiency in industries like retail and wholesale. Companies automate tasks like sales order creation and material master creation with ease, benefiting from increased process efficiency within SAP environments and better handling of transactional operations.

SAP

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

eBay Enterprise, M&I Bank

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

Buyer's Guide

Pega Robotic Process Automation vs. SAP Intelligent RPA

June 2026

Free Report: Pega Robotic Process Automation vs. SAP Intelligent RPA

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