Parallels Access vs Zoho Assist comparison

Parallels and Zoho are both solutions in the Remote Access category. Parallels is ranked #17 with an average rating of 9.0, while Zoho is ranked #36. Parallels holds a 1.9% mindshare in VUS, compared to Zoho’s 1.2% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and Zoho Assist both compete in the remote access solutions category, with Zoho Assist generally having the upper hand due to its more comprehensive feature set and superior user satisfaction.

Features: Parallels Access offers smooth remote access to applications, a mobile experience, and file access. Zoho Assist provides unattended access, multi-platform support, and integration capabilities, making it the preferred choice for users needing comprehensive remote access.

Room for Improvement: Parallels Access needs better multi-screen support, a more intuitive setup process, and more robust features. Zoho Assist could improve session management, file transfer speed, and user interface enhancements.

Ease of Deployment and Customer Service: Parallels Access is praised for quick and straightforward deployment with minimal technical knowledge. Zoho Assist requires a more intricate deployment process. Both products score well in customer service, with Parallels Access having a marginal edge in responsiveness and support quality.

Pricing and ROI: Parallels Access users find the pricing reasonable with good ROI, emphasizing cost-effectiveness. Zoho Assist users acknowledge the higher cost but justify it through extensive features and resultant ROI, seeing better long-term value despite the higher setup cost.

To learn more, read our detailed Parallels Access vs. Zoho Assist Report (Updated: March 2026).

Buyer's Guide

Parallels Access vs. Zoho Assist

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Parallels Access is 1.9%, down from 2.5% compared to the previous year. The mindshare of Zoho Assist is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
Parallels Access	1.9%
Zoho Assist	1.2%
Other	87.7%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Jason Parkinson

CEO at a non-profit with 1-10 employees

Allows users to access and operate their computers remotely

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it that way on both devices, which was troublesome. However, it would sometimes randomly work. I could go on my iPad, find whatever I wanted to do, click copy, then go over to the computer through Parallels Access, click paste, and it would randomly work. I had to call Parallels many times. They would log in and try something, which would temporarily work, but then it wouldn't. When it worked, it made integration between the two things great. That was a very helpful feature that didn't get polished.

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Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded."

"It has improve our organization through the remote management of non-domain joined devices."

"Easy to use."

"The system itself is great."

"The stability is good."

"Technical support, in general, has been quite helpful."

"I particularly appreciate the administration and security features, which can be deployed easily."

"It works pretty well for us."

More Microsoft Intune pros

"The application used to publish for mobile devices is very good and the desktop publishing is very, very good."

"It's great that the total deployment can happen completely remotely."

"What seems to be the most valuable from the customer side is the ease of operation, and the overall experience they have."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"It's got a very easy-to-use interface."

"We don't have problems with stability. Everything is good."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"We don't have problems with stability. Everything is good."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

"It is a scalable solution. "

"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."

Cons

"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management."

"I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes."

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."

"It would be better if they can reduce the cost of the license."

"It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use."

"From an end-user perspective of Microsoft Intune, I haven't experienced any challenges since installation. However, some customers have reported experiencing slowness when using lower versions of the Android system."

"We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."

"In my opinion, Microsoft Intune has room for improvement. The pricing could be a little better, and the reporting could be a little better as well."

More Microsoft Intune cons

"The scalability is great for small or medium-sized businesses. However, it may not scale well for enterprise-level entities."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"They could improve the reporting."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"One challenge we do notice is that the application is limited to Windows servers only."

"The solution may not scale well for enterprises."

"It could be integrated with IT management tools."

"Support could be more knowledgeable."

"They do have some glitches in the microphone and speaker, especially during remote access."

Pricing and Cost Advice

"It is reasonable for the features it has."

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"The price of Microsoft Intune is reasonable."

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"There is a license needed to use the solution and we are on an annual license."

More Microsoft Intune pricing and cost advice

"The licensing costs are about $100 per user."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Government

University

12%

Comms Service Provider

10%

Healthcare Company

10%

Transportation Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	54
Large Enterprise	167

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

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What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...

See all answers

What is your primary use case for Parallels Access?

Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my comp...

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download Parallels Access product report

Buyer's Guide

Remote Access

March 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Parallels Access enables high-performance remote connectivity, letting users access their applications and files from any location.

Parallels Access offers a seamless remote access experience with its ease of operation and reliable connectivity. It supports application publishing and device control through a user-friendly interface, making it suitable for businesses of all sizes and individual users with specific needs. However, improvements are needed in reporting, server compatibility, and file transfer features, particularly for Mac and Unix users. Interaction with technical support can help but often provides temporary solutions.

What are the key features of Parallels Access?

Remote Deployment: Quick and easy to set up for remote access.
Application Publishing: Facilitates smooth application access from remote locations.
User Control: Offers comprehensive control over device access.
Scalability: Adapts from small to large-scale business needs.
Security: Provides a secure environment for data handling.

What benefits do users find in Parallels Access?

Ease of Use: Simple setup and maintenance save time.
Flexibility: Supports varied deployments efficiently.
Accessibility: Enhances device control, especially via mobile devices.
Collaboration: Easy to integrate into centralized management systems.

Parallels Access is widely used across industries such as CAD, ERP, and academia, allowing centralized management and virtual desktop infrastructure implementation. It supports system integrators and channel partners in improving customer service. Educational institutes find it valuable for CAD applications, whereas users operating devices via iPads find it especially transformative.

Parallels

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Gilt Groupe K.K.

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Parallels Access vs. Zoho Assist

March 2026

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