


Parallels Access and Zoho Assist both compete in the remote access solutions category, with Zoho Assist generally having the upper hand due to its more comprehensive feature set and superior user satisfaction.
Features: Parallels Access offers smooth remote access to applications, a mobile experience, and file access. Zoho Assist provides unattended access, multi-platform support, and integration capabilities, making it the preferred choice for users needing comprehensive remote access.
Room for Improvement: Parallels Access needs better multi-screen support, a more intuitive setup process, and more robust features. Zoho Assist could improve session management, file transfer speed, and user interface enhancements.
Ease of Deployment and Customer Service: Parallels Access is praised for quick and straightforward deployment with minimal technical knowledge. Zoho Assist requires a more intricate deployment process. Both products score well in customer service, with Parallels Access having a marginal edge in responsiveness and support quality.
Pricing and ROI: Parallels Access users find the pricing reasonable with good ROI, emphasizing cost-effectiveness. Zoho Assist users acknowledge the higher cost but justify it through extensive features and resultant ROI, seeing better long-term value despite the higher setup cost.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.3% |
| Parallels Access | 2.0% |
| Zoho Assist | 1.0% |
| Other | 87.7% |

| Company Size | Count |
|---|---|
| Small Business | 121 |
| Midsize Enterprise | 47 |
| Large Enterprise | 154 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
Parallels Access enables high-performance remote connectivity, letting users access their applications and files from any location.
Parallels Access offers a seamless remote access experience with its ease of operation and reliable connectivity. It supports application publishing and device control through a user-friendly interface, making it suitable for businesses of all sizes and individual users with specific needs. However, improvements are needed in reporting, server compatibility, and file transfer features, particularly for Mac and Unix users. Interaction with technical support can help but often provides temporary solutions.
What are the key features of Parallels Access?Parallels Access is widely used across industries such as CAD, ERP, and academia, allowing centralized management and virtual desktop infrastructure implementation. It supports system integrators and channel partners in improving customer service. Educational institutes find it valuable for CAD applications, whereas users operating devices via iPads find it especially transformative.
Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.
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