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PagerDuty vs Send Word Now comparison

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7,353 views|5,390 comparisons
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Comparison Buyer's Guide
Executive Summary

We performed a comparison between PagerDuty and Send Word Now based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed PagerDuty vs. Send Word Now report (Updated: September 2022).
633,184 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • "They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
  • "The solution is paid on a monthly basis and represents about 1% of the platform's budget."
  • More PagerDuty Pricing and Cost Advice →

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    633,184 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day… more »
    Top Answer:If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of… more »
    Top Answer:Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that… more »
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    7,353
    Comparisons
    5,390
    Reviews
    1
    Average Words per Review
    2,630
    Rating
    9.0
    Views
    317
    Comparisons
    178
    Reviews
    0
    Average Words per Review
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    Comparisons
    Also Known As
    OnSolve
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    OnSolve
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    Overview

    PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

    Powering Emergency Communications and Mass Notifications

    Businesses today are faced with an unprecedented number of man-made events and natural disasters that pose a significant risk to business continuity, as well as employee and public safety. When these events occur, people look to businesses and government agencies for immediate information on how to prepare or respond.

    Effective Event Resolution Through Clear Notification and Alerting

    The success of any communication and emergency management plan requires fast, accurate communication and the collection of responses from key stakeholders. Communication ignites action. But how can an organization be sure the right people get the information they need to stay safe and productive when faced with a crisis? Send Word Now provides the answer. Using this award-winning, emergency alerting and mass notification platform from OnSolve, any type of message can be sent securely to any device globally.

    Offer
    Learn more about PagerDuty
    Learn more about Send Word Now
    Sample Customers
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
    Top Industries
    REVIEWERS
    Financial Services Firm26%
    Comms Service Provider16%
    Printing Company11%
    Computer Software Company11%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm15%
    Comms Service Provider8%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm10%
    Manufacturing Company9%
    Insurance Company8%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise24%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise9%
    Large Enterprise70%
    Buyer's Guide
    IT Alerting and Incident Management
    September 2022
    Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: September 2022.
    633,184 professionals have used our research since 2012.

    PagerDuty is ranked 2nd in IT Alerting and Incident Management with 6 reviews while Send Word Now is ranked 8th in IT Alerting and Incident Management. PagerDuty is rated 8.8, while Send Word Now is rated 0.0. The top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". On the other hand, PagerDuty is most compared with ServiceNow, Opsgenie, VictorOps, JIRA Service Management and Everbridge IT Alerting, whereas Send Word Now is most compared with Everbridge IT Alerting.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.