PagerDuty Operations Cloud and OnSolve Platform for Critical Event Management are competitors in the field of incident management and critical event response. PagerDuty tends to have the upper hand in support and pricing satisfaction, while OnSolve's robust features often justify its cost.
Features: PagerDuty Operations Cloud offers incident automation, real-time alerts, and team collaboration tools, making it valuable for rapid issue resolution. OnSolve Platform provides scalability, comprehensive multi-channel communication, and a focus on event management, distinguishing itself with a broadened critical event scope. The primary distinction lies in PagerDuty's IT operations focus versus OnSolve's broader critical event coverage.
Ease of Deployment and Customer Service: OnSolve Platform offers a scalable and flexible deployment model, integrating smoothly with various third-party tools, along with commendable customer service. PagerDuty provides a straightforward integration process favorable for tech-centric teams, though it may be less versatile for diverse environments. The comparison highlights the wider applicability of OnSolve against PagerDuty's efficient IT team deployment.
Pricing and ROI: PagerDuty offers a more competitive price point and a clearer return on investment for IT incident management-focused companies. OnSolve requires a higher investment, balanced by its capabilities in managing critical events across sectors. The difference lies in varying scopes of return on investment according to company needs.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 22.5% |
| OnSolve Platform for Critical Event Management | 2.4% |
| Other | 75.1% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.
The platform offers a range of valuable functionality, including event monitoring, alerting, and incident management. It aggregates data from various sources, such as social media, weather updates, and internal systems, to provide a holistic view of the current situation. This allows organizations to quickly assess the impact of an event and take appropriate actions.
The platform also enables automated alerting and notification, ensuring timely dissemination of critical information to relevant stakeholders. It supports multi-channel communication, including SMS, voice calls, emails, and mobile app notifications, to reach individuals across different devices and locations. This helps organizations rapidly communicate with employees, customers, and other key stakeholders during emergencies.
Furthermore, the platform facilitates incident management by providing tools for task assignment, collaboration, and tracking. It allows organizations to create response plans, allocate resources, and monitor progress in real-time. This streamlines the incident response process, leading to faster resolution and reduced impact on operations.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
