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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
15th
Ranking in Critical Event Management (CEM)
6th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), AIOps (10th)
 

Mindshare comparison

As of July 2025, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 2.5%, down from 4.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 22.2%, down from 29.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The initial setup is a simple process."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"I'd rate the solution ten out of ten."
"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The product easily integrates with other solutions."
"PagerDuty is very stable and very reliable."
 

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
"It is difficult to send underlying trace files or statuses using PagerDuty."
"The user interface could be more intuitive."
"It cannot be integrated with our upgraded Jira system."
"It’s quite hard to reach the support team."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"Something that needs to be improved, is adding multilingual support."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"PagerDuty's webhooks need some improvement."
 

Pricing and Cost Advice

Information not available
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The price is very high."
"There is a license needed to use PagerDuty."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The pricing may be about $1,000 per user."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Healthcare Company
10%
Manufacturing Company
10%
Computer Software Company
9%
Computer Software Company
18%
Financial Services Firm
10%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: June 2025.
860,711 professionals have used our research since 2012.