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Oracle Fusion Service vs WORKetc comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Fusion Service
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (6th)
WORKetc
Ranking in CRM
54th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the CRM category, the mindshare of Oracle Fusion Service is 1.2%, down from 1.4% compared to the previous year. The mindshare of WORKetc is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle Fusion Service1.2%
WORKetc0.6%
Other98.2%
CRM
 

Featured Reviews

Dhivakar I - PeerSpot reviewer
Consultant at Deloitte
Have faced persistent configuration issues and performance delays that slow down large workflows
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.
it_user633570 - PeerSpot reviewer
Executive Manager at a construction company
The project and task management features are valuable.
Project and task management Finance and bill management CRM We use it as a team management tool and online service for billing and finance management, and contact management as well. We are waiting for a new UI design, and also I think that not having a mobile version is a weakness. I think I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable and scalable with good technical support."
"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."
"Oracle RightNow is the only solution in the market that offers a true omni-channel experience and a native joined-up approach between service, sales, marketing."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle Fusion Service offers good efficiency."
"Managing the sales staff with optional and obligatory tasks works well."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"This is an excellent product; the development team at Oracle is constantly creating new better versions, and this product is an excellent application for customer service - dynamic knowledge management, ticket management, robust analytics and can be administered by a business analyst!!"
"WORKetc is a great tool; complex and useful; maybe even too complex with a lot of customized options."
"It is deceptively simple but remarkably powerful."
"Creating a streamlined process from sales through to completion of projects has made an immense difference to our operations."
 

Cons

"Customization of the client's branding establishment instead of the default Oracle brand signs (example: logo in the login Screen)"
"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."
"Social: The forums and cloud monitor are a bit clunky and frequently run into issues."
"Customer service is fair."
"Oracle has to work on the interface for this solution. The user experience has to be much better."
"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."
"The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"We are waiting for a new UI design, and also I think that not having a mobile version is a weakness."
"It just feels that the current UI is a bit old school."
"The UI needs to move forward to a refreshed version but this is in the works."
 

Pricing and Cost Advice

"The tool is reasonably priced."
"Oracle Fusion Service is more expensive than Workday."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"The product has average pricing."
"Oracle Fusion Service is a cheap and flexible solution."
"This is definitely an expensive product compared to others on the market."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
17%
Financial Services Firm
11%
Healthcare Company
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with Oracle Service Cloud?
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...
What is your primary use case for Oracle Service Cloud?
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
What is your experience regarding pricing and costs for Oracle Service Cloud?
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive, whereas for the Gulf, it's almost no cost because they can pay. So I can't definitively say it's high...
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Also Known As

Oracle Service Cloud, Oracle RightNow
No data available
 

Overview

 

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Information Not Available
Find out what your peers are saying about Oracle Fusion Service vs. WORKetc and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.