Oracle CRM and Salesforce Essentials are two leading competitors in the CRM category offering distinct approaches to customer relationship management. Oracle CRM appears to have the upper hand in integration depth and enterprise capabilities, while Salesforce Essentials excels in usability and cloud-based functionalities.
Features: Oracle CRM impresses with its robust product configurator, extensive catalog synchronization, and strong integration with Oracle E-Business ERP. It offers a modular Oracle CX Solutions setup for reduced integration costs and faster deployment. Salesforce Essentials, on the other hand, provides streamlined cloud-based services, AI-driven customer insights, and easy-to-use interfaces, making it ideal for fast-paced operations.
Room for Improvement: Oracle CRM’s complexity in configuration and lack of intuitive design create usability challenges, along with a need for better integration capabilities. Salesforce Essentials could benefit from enhancing UI simplicity and expanding entry-level license options. Both systems could improve integration and user-friendly features, with Oracle facing cloud transition challenges and Salesforce needing better automation.
Ease of Deployment and Customer Service: Oracle CRM offers deployment flexibility across private, public, and hybrid clouds, yet requires significant technical expertise for on-premises solutions. Salesforce Essentials focuses on public cloud deployment, facilitating easier user management but receives mixed technical support reviews. Both systems need to boost their response times and technical support efficiency.
Pricing and ROI: Oracle CRM targets large enterprises with high costs and customizable options, potentially offering a significant ROI through integration capabilities. Salesforce Essentials, although expensive due to professional service fees, aligns costs with performance growth for smaller enterprises, offering potential cost reductions and integration improvements over time.
The ROI was always in a positive direction.
Their service and uptime is phenomenal.
Salesforce Essentials has excellent customer service.
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
It is one of the most scalable systems available.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
Salesforce Essentials has proven stable, with no downtime that affects my work.
It could be improved with better quality for response time and empathy with the client's operations.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
The cost of running Salesforce Essentials is significant.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
It is very customizable to specific needs.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Salesforce Essentials | 0.6% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.
Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.
What are the essential features of Salesforce Essentials?In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.
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