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Oracle CRM vs Salesforce Essentials comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 7.5, while Salesforce is ranked #15 with an average rating of 8.0. Oracle holds a 3.1% mindshare in CRM, compared to Salesforce’s 0.4% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 92% of Salesforce users who would recommend it.
Oracle CRM
Read 40 Oracle CRM reviews
  • 1,588 Views
  • 1,382 Comparison Views
90% willing to recommend
Salesforce Essentials
Read 14 Salesforce Essentials reviews
  • 284 Views
  • 278 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Salesforce Essentials are two leading competitors in the CRM category offering distinct approaches to customer relationship management. Oracle CRM appears to have the upper hand in integration depth and enterprise capabilities, while Salesforce Essentials excels in usability and cloud-based functionalities.

Features: Oracle CRM impresses with its robust product configurator, extensive catalog synchronization, and strong integration with Oracle E-Business ERP. It offers a modular Oracle CX Solutions setup for reduced integration costs and faster deployment. Salesforce Essentials, on the other hand, provides streamlined cloud-based services, AI-driven customer insights, and easy-to-use interfaces, making it ideal for fast-paced operations.

Room for Improvement: Oracle CRM’s complexity in configuration and lack of intuitive design create usability challenges, along with a need for better integration capabilities. Salesforce Essentials could benefit from enhancing UI simplicity and expanding entry-level license options. Both systems could improve integration and user-friendly features, with Oracle facing cloud transition challenges and Salesforce needing better automation.

Ease of Deployment and Customer Service: Oracle CRM offers deployment flexibility across private, public, and hybrid clouds, yet requires significant technical expertise for on-premises solutions. Salesforce Essentials focuses on public cloud deployment, facilitating easier user management but receives mixed technical support reviews. Both systems need to boost their response times and technical support efficiency.

Pricing and ROI: Oracle CRM targets large enterprises with high costs and customizable options, potentially offering a significant ROI through integration capabilities. Salesforce Essentials, although expensive due to professional service fees, aligns costs with performance growth for smaller enterprises, offering potential cost reductions and integration improvements over time.

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Buyer's Guide
Oracle CRM vs. Salesforce Essentials
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Oracle CRM users report improved efficiency and cost savings, though exact ROI varies and is often user-reported.
Sentiment score
7.9
Salesforce Essentials offers an efficient, user-friendly platform that accelerates sales, aids teams, and automates processes for quick returns.
 

Customer Service

Sentiment score
6.5
Oracle CRM's customer support is praised for availability but criticized for slow responses and inconsistent issue resolution.
Sentiment score
8.0
Salesforce Essentials is praised for fast, efficient support and reliable service uptime, enhancing user satisfaction and operational stability.
No quotes available
For more quotes and insights, download the Oracle CRM report
Their service and uptime is phenomenal.
Salesforce Essentials has excellent customer service.
For more quotes and insights, download the Salesforce Essentials report
 

Scalability Issues

Sentiment score
7.2
Oracle CRM is scalable, adaptable for varying business needs, but on-premises setups may need additional investments for infrastructure.
Sentiment score
7.5
Salesforce Essentials is highly scalable, supporting enterprise-level needs with flexibility, although some report connectivity and enhancement dependency issues.
No quotes available
For more quotes and insights, download the Oracle CRM report
It is one of the most scalable systems available.
For more quotes and insights, download the Salesforce Essentials report
 

Stability Issues

Sentiment score
7.5
Oracle CRM is highly rated for stability, despite installation challenges and minor glitches that don't affect operations significantly.
Sentiment score
8.1
Salesforce Essentials offers stable performance, smooth SAP integration, minor bugs, and reliable uptime, ensuring minimal operational disruptions for users.
We haven't really had any technical challenges with Oracle CRM.
For more quotes and insights, download the Oracle CRM report
Salesforce Essentials has proven stable, with no downtime that affects my work.
For more quotes and insights, download the Salesforce Essentials report
 

Room For Improvement

Oracle CRM struggles with outdated UI, slow performance, integration issues, high costs, and inadequate support, needing significant enhancements.
Salesforce Essentials needs better integration, intuitive UI, competitive pricing, simplified automation, enhanced connectivity, and improved language support.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
For more quotes and insights, download the Oracle CRM report
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
For more quotes and insights, download the Salesforce Essentials report
reviewer2114835 - PeerSpot reviewerErick Kathurima - PeerSpot reviewer
AA
GS
 

Setup Cost

Oracle CRM is costly, best for top-tier companies, with scalable pricing and possible discounts on long-term contracts.
Salesforce Essentials is costly, but offers value through flexibility and add-ons, despite complex payment options and operational expenses.
No quotes available
For more quotes and insights, download the Oracle CRM report
The cost of running Salesforce Essentials is significant.
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
For more quotes and insights, download the Salesforce Essentials report
 

Valuable Features

Oracle CRM offers customizable, cloud-based solutions with robust integrations, praised for stability, scalability, and comprehensive CRM functionalities.
Salesforce Essentials offers cloud deployment, customization, AI, and mobile support, benefiting process optimization and data integration despite high costs.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
For more quotes and insights, download the Oracle CRM report
It is very customizable to specific needs.
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
For more quotes and insights, download the Salesforce Essentials report
reviewer2114835 - PeerSpot reviewerErick Kathurima - PeerSpot reviewer
AA
GS
 

Categories and Ranking

Oracle CRM
Ranking in CRM
8th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
40
Ranking in other categories
Marketing Automation (5th)
Salesforce Essentials
Ranking in CRM
15th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 3.4% compared to the previous year. The mindshare of Salesforce Essentials is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Omair Bokhari - PeerSpot reviewer
Helps business track their customers, sales leads, and opportunities
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.
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Srini-Dhanaraj - PeerSpot reviewer
Manages service requests and dispatches engineers to resolve issues
I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.
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Top Industries

By visitors reading reviews
University
12%
Financial Services Firm
10%
Computer Software Company
9%
Educational Organization
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
See all answers
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
See all answers
What needs improvement with Oracle CRM?
From an Oracle CRM perspective, the pricing and cost is a challenging, but we do have lengthy and extensive discussions with Oracle to try and meet our needs. So far, it's proving to be beneficial;...
See all answers
What do you like most about Salesforce Essentials?
Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.
See all answers
What is your experience regarding pricing and costs for Salesforce Essentials?
Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...
See all answers
What needs improvement with Salesforce Essentials?
We use a limited number of automated workflows in Salesforce Essentials. The workflows we implement are designed to make sales teams' lives easier when executing certain tasks. Instead of requiring...
See all answers
 

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Product Reports

Buyer's Guide
Oracle CRM
August 2025
Oracle CRM reportDownload Oracle CRM product report
Buyer's Guide
Salesforce Essentials
July 2025
Salesforce Essentials reportDownload Salesforce Essentials product report
 

Also Known As

Market2Lead
No data available
 

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?
  • Scalability and Flexibility: Accommodates growth and customization needs.
  • Multiple Channel Integration: Enhances finance and quality processes.
  • User-Friendly: Easy navigation with AI capabilities.
  • Cloud Deployment: Includes Sales and Service Cloud features.
  • Predictive Analytics: Improves productivity and tracking.
  • Mobile App Support: Facilitates on-the-go access and management.
What benefits or ROI can users expect from Salesforce Essentials?
  • Improved Productivity: Automation features save time and streamline tasks.
  • Enhanced Customer Management: Centralizes interaction and data handling.
  • Ease of Transition: From manual to automated workflows.
  • Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce
 

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Information Not Available
Buyer's Guide
Oracle CRM vs. Salesforce Essentials
July 2025
Free Report: Oracle CRM vs. Salesforce Essentials
Find out what your peers are saying about Oracle CRM vs. Salesforce Essentials and other solutions. Updated: July 2025.
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