We performed a comparison between Oracle CRM and Salesforce Essentials based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For the most part, the solution is straightforward."
"The product is straightforward to set up. There's no difficulty."
"It is a stable solution."
"It has a wide variety of use cases."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"The solution is scalable."
"The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."
"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."
"The product is stable."
"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."
"The solution is very scalable and flexible. It can be customized as per the business need."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"An improvement would be to lower the price of the license."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The initial setup is complex, it could be improved to be more simplified."
"The user interface and performance could be better."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"It’s complex to customize the tool."
"I'd like to see more feature enhancements."
"The solution could be cheaper."
"Salesforce Essentials does not contain domain-specific solutions."
"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."
"The product's reporting area has certain shortcomings, making it an area where improvements are required."
"Less integration would be better. It should work independently."
Oracle CRM is ranked 7th in CRM with 35 reviews while Salesforce Essentials is ranked 22nd in CRM with 5 reviews. Oracle CRM is rated 8.0, while Salesforce Essentials is rated 8.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Salesforce Essentials writes "Offers good mobile app support, user-friendly UI and convenient to use". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Salesforce Essentials is most compared with . See our Oracle CRM vs. Salesforce Essentials report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
