No more typing reviews! Try our Samantha, our new voice AI agent.

OpenText Intelligence vs SAP Crystal Reports comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Intelligence
Ranking in Reporting
29th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
1
Ranking in other categories
BI (Business Intelligence) Tools (37th), Data Visualization (24th)
SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Reporting category, the mindshare of OpenText Intelligence is 1.5%, up from 0.8% compared to the previous year. The mindshare of SAP Crystal Reports is 2.4%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
SAP Crystal Reports2.4%
OpenText Intelligence1.5%
Other96.1%
Reporting
 

Featured Reviews

it_user220707 - PeerSpot reviewer
Director & Lead Consultant at a consultancy with 51-200 employees
The Briefing Book feature enables measures to be filtered and viewed based on different criteria by end users.
This software is targeted at executive users, not the data analysts who want to slice and dice. The software will not replace your BI tools, but it will sit nicely on top of a BI tool if you want management to have quick and easy access to performance data. Initiative Management Metrics Management – Key Interfaces
Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a comprehensive solution for performance management, and yet it is easy to setup and easy to use, especially in comparison with Oracle, SAS, Hyperion and SAP."
"It is a pillar of our product to provide embedded reports so I would say it has been an essential part of our system."
"The way it allows formatting, that is, the ability to organize the display and fields as we like, are the key elements for us."
"I like Crystal Reports, I think it's very easy to use and there are numerous forums I can look to when I need help."
"The impact of SAP Crystal Reports' dynamic parameters significantly affects the customization and flexibility of reports, allowing adjustments to parameters based on client needs, such as date, users, and ledger views, ensuring data is correctly collected and formatted according to the client's requirements."
"It is an user-friendly solution."
"The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report."
"Crystal Reports is an excellent dedicated reporting tool, and I invested time into advanced training."
"The most valuable feature of the solution is that it is a fantastic way of generating reports."
 

Cons

"It needs to have better quality built in reports."
"In my experience, the level of technical support is not good."
"Crystal 2008 - the export functionality could be improved, right now it will only export approximately 65K into one spreadsheet tab."
"It's been difficult to scale for our needs."
"We are using an old version, and the only thing isn't good is that some error messages are not specific and it is sometimes hard to find the error."
"I think the product is great and has so much now but I have noticed that it is not Excel 10 compatible and when the reports are extracted to XLS it defaults to MS Office version 95-97 which has dropped rows of data from sheet to sheet."
"Installation takes more than 15 minutes on our workstations."
"I would like to be able to summarize formulas."
"Crystal Reports makes too many assumptions, causing odd results, which can sometimes be corrected by altering the SQL or changing the links (providing you understand the link options)."
 

Pricing and Cost Advice

Information not available
"I feel that SAP Crystal Reports is a reasonably priced product."
"This product costs a lot of money."
"The cost of licensing can be a significant factor to consider when upgrading or transitioning to a new version of SAP Crystal Reports. It's important to evaluate the benefits and features offered by the new version against the associated costs to ensure it aligns with your organization's needs and budget."
"We pay fifteen hundred dollars as licensing fee."
"SAP Crystal Reports is a very expensive solution."
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
913,806 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
16%
Outsourcing Company
12%
Comms Service Provider
11%
Insurance Company
9%
Financial Services Firm
14%
Outsourcing Company
11%
Construction Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Also Known As

OpenText Magellan Analytics Suite, BIRT iHub Visualization Platform, OpenText Actuate Information Hub
No data available
 

Overview

 

Sample Customers

Sasktel, NSBSL
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Microsoft, Salesforce, Plotly and others in Reporting. Updated: September 2026.
913,806 professionals have used our research since 2012.